---
product_id: 195415230
title: "[Douglas Stone] Difficult Conversations: How to Discuss What Matters Most Paperback【2010】 by Douglas Stone Office Product"
brand: "geemai"
price: "€ 89.16"
currency: EUR
in_stock: true
reviews_count: 4
url: https://www.desertcart.hr/products/195415230-douglas-stone-difficult-conversations-how-to-discuss-what-matters-most
store_origin: HR
region: Croatia
---

# [Douglas Stone] Difficult Conversations: How to Discuss What Matters Most Paperback【2010】 by Douglas Stone Office Product

**Brand:** geemai
**Price:** € 89.16
**Availability:** ✅ In Stock

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- **What is this?** [Douglas Stone] Difficult Conversations: How to Discuss What Matters Most Paperback【2010】 by Douglas Stone Office Product by geemai
- **How much does it cost?** € 89.16 with free shipping
- **Is it available?** Yes, in stock and ready to ship
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## Customer Reviews

### ⭐⭐⭐⭐⭐ Authentic
*by S***. on February 10, 2014*

This book is not about teaching one a bag of tricks or, acting unnaturally during negotiations. Rather, it informs on genuine, obviously well studied, techniques that refine natural interactions. It takes into account that opposing parties may be genuinely convinced of being in the right. It is not about beating down someone, devious machinations, or the art of brinkmanship. The information and thought process discussed in the book is just as applicable to daily interactions, as it is to significant and serious situations and formal negotiations. It provides easily adaptable techniques that enhance negotiation, while remaining respectful and considerate to oneself and the adversary. The reader is made to appreciate that there are two sides to a story and the solution most likely is to work to a third outcome, acceptable to all parties.While the lengthy preface and foreword etc. were off putting and the beginning of the book appeared unpromising, in the sense that it seemed to follow the typical pattern of many such books by promising much. Therefore, I was afraid, similar to many it might turn out to be all smoke and mirrors. This book delivered. It is obvious that the authors have an impressive command of their subject matter, which is discussed in an interesting and easily understandable manner. It truly deserves its best seller status.I would highly recommend this book to anyone seeking proficiency in the art of negotiation.

### ⭐⭐⭐⭐⭐ Insight from Lawyers into Human Communication and Relations
*by M***L on October 26, 2022*

Though as a Sociologist I had long resisted, the twin grinds of pandemic lockdowns and middle age finally brought me to my knees before the American God that is the self-help book/podcast. Along with my other favorites, such as Catherine Price and the Nagoski twins' contributions, "Difficult Conversations" is among the self-help resources that I find quite useful and somewhat sociological. I like "Difficult Conversations" because it seems to me to encapsulate what lawyers have learned about humanity, which is far, far more useful than the devastation that common-law lawyers wreak upon humanity in the practice of law. If only common law, and the Antienlightenment American judiciary, were liquidated, replaced with institutions for democratic development, and the profession of law set instead upon this Enlightenment project of coaching people to understand themselves, people, and human communication better, in order to improve our relationships ourselves, like adults with only one life to live.What lawyers know about humanity comes down to this: From the ersatz "god particle" POV of lawyers, we are all part of the problem, all the problems. If even lawyers, with their two or three years of graduate education, can paint any individual human as at fault in any problem--And they can. That is what they do for a living.--then we all can face our own implication in the reproduction of relational messes. Prioritizing reintegrating human relations, we can tell our important relations how important they are to us, and show them how important they are by recognizing and affirming their brand (the identity they instrumentally and emotionally cling to), and by being curious about what they have to say about what's gone wrong, only after which, we can then tell our story.I know what some of you are thinking: This book is wildly tone-deaf in a cancel-culture era vibing off the hallowed traditions of capitalist debt shame and the grueling legacy of shame-based religious population control. Yes. Yet if we want to have better relationships with important people in our lives, we need to get right with what it means to be a social human: We are all implicated, though certainly to varying degrees, given social hierarchy. But in the important *micro* relations that we live in--like work, family, and friend relationships, we tend to be a bit more equally implicated in the mess. It's just what it is to be social, to be human rather than an autonomous, mythical angel or demon.To extricate ourselves from dehumanizing relationship incapacity, we learn to overmaster our fear of shame, blame, and righteous affect. People grip their self-righteous identities, which they have borrowed from aging political and commercial campaigns, and they use them to jockey for resources. But we also hope that people in our lives will take the responsibility to prioritize reason and caring above righteous affect. We can be that leadership.I thought about "Difficult Conversation's" insights, and tried the communication recommendations. It feels a lot better than drowning in myopic, psychological-warfare storytelling with someone you need. It's not a one-shot deal, though, to reintegrate a long-bruised relationship. It's multiple conversations over time, in each of which it can be helpful to gird yourself to take on conversational responsibility. Imma keep this book around. Perhaps with practice, I will incorporate the approach and be able to more skillfully conduct difficult, reintegrative conversations--whether heading off trouble or restoring broken relationships-- with the important individuals in my life.

### ⭐⭐⭐⭐ Diificult Conversations: How to Discuss What Matters Most
*by D***N on February 9, 2012*

I found Stone, Patton, and Heen of the Harvard Negotiation Project helpful in bringing professional negotiating skills to bear on the problems of everday life. Their premise is that every conversation is really three conversations: the "what happened" conversation, the emotional conversation and the indentity conversation. This helps one seperate these three conversations that get stuck together in one's mind. The book gives the reader tools that allow them to turn any difficult conversation into a learning opportunity. As I have applied these tools to my difficult conversations they may not have become easier, but I feel they have been less destructive and certianly less intimidating. I have found using the print book with repeated listenings to the audio book version has helped the concepts become more second nature and accessible to me in the moments I need them the most. Recomended reading for anyone, because we all have difficult conversations once in a while

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*Product available on Desertcart Croatia*
*Store origin: HR*
*Last updated: 2026-03-12*