YaleConexis L2 Smart Door Lock [NO Subscription Required] Remote Access from Anywhere, Anytime, No Key Needed, Works with Alexa, Google Assistant and Philips Hue - Chrome

I debated how many stars to give this. If half-stars were an option, I’d go with 4.5.Now that it's installed and working, I’m very happy with it. The build quality is excellent - it's weighty and feels built to last. It also looks great on the door. Functionally, it's unmatched; I couldn’t find anything else designed for multipoint locks that seamlessly integrates with the door rather than looking like a bolt-on accessory. The lock operates well, unlocking quickly via the mobile app and physical tags. It also integrates smoothly with Home Assistant for home automation.I previously used a Nuki smart lock, and while it worked, it had some limitations. The biggest downside was its lack of integration with the door - it couldn’t detect when the multipoint locks were engaged. The Yale is much nicer to use in this regard, as it automatically locks the door when the handle is pulled upwards. Another advantage of the Yale is RFID support - the Nuki didn’t allow RFID tags to be used outside the door, whereas the Yale does. Additionally, the Yale includes exposed terminals on the outside where you can connect a 9V battery in case of an emergency if the lock's batteries run out - another feature Nuki lacks.That said, installing the Yale was not straightforward. I spent a frustrating week trying to get it working reliably - sometimes it would unlock the door, sometimes it wouldn’t. Most advice online (and in Yale’s manual) pointed to an alignment issue, but in my case, the real problem was my door’s locking mechanism.Key takeaway: If every part of your door lock mechanism doesn’t run as smooth as butter, do not buy this lock unless you're prepared to replace it. My original lock barrel had too much friction for the motorized lock to turn reliably. Eventually, I replaced my entire multipoint mechanism with a Yale Doormaster kit, which solved the issue. This was an involved process, requiring me to fit all the replacement keeps into the doorframe, but it was manageable as a DIYer. Worth doing, especially since my old lock was 25 years old.The instructions could be clearer, and the installation process could be improved. The wire-to-board connector linking the two halves is incredibly fragile, and the stiff cable makes managing slack difficult during final fitting. Worse, the connector isn’t rated for multiple plug/unplug cycles, yet you have to do this several times while making minor adjustments. Yale should reconsider this design in future revisions.Now that the setup headaches are behind me, I’m very happy with the lock - but be aware of what you’re getting into!

I’d wanted one of these for a while and finally got one, I put the reviews saying that adding and removing keys was problematic were from probable technophobes but how I was wrong!Installation is fairly straight forward as long as you have the right size (between handle spindle and lock barrel) lock mechanism. The lock its self is well constructed and feels nice and solid. The hardware it’s self I can’t fault. After installing it, I paired the master key and paired the app. So far so good…… NOW comes all the problems in the form of the app!The app comes with 5 virtual keys you can create and send out to friends / family as either a temporary key or a permanent key. I created one of these and sent it out fairly easily and doing reduced my virtual keys available to 4. Now comes the problem… this Yale lock says you can add up to 50 key fobs to it and I had a few additional fobs and phone sticker tags. So expecting this to all just work as the lock has been around for a few years I would have expected any kinks to have been ironed out a long time ago. BUT NO. I added my additional fobs and stickers testing each one by one and all seemed to go well. EXCEPT, and thank god I’d not gone outside and locked the door!, I found out that as I added each fob, the app was removing all credentials added before it… So if you add fob 1 and test it. It works… and your master key will work. If you add fob 2 and test it fob 2 will work and your master key will still work, however fob 1 will no longer work! If you add sticker 1 and test it sticker 1 will work and the master key will work, but fob 1 and fob 2 will no longer work! DUMB, not smart…. DUMB!. I tried to contact the number on the packaging for Yale and that just said the number was no longer in service… What the heck! So I went via the website and found a number. That said they were closed (they’re only open mon-fri and sat morning URGH) but if its regarding a smart lock press 1, I pressed 1 but nothing happens and it just tells you tough luck, phone a locks smith and contact us when we’re open. NICE one Yale! So when I called back the person was helpful and said I should try a reset of the lock and re-installing the app. This involves actually taking the handle off and disconnecting a fragile cable connection in order to do this (DUMB!). So I did it, the keys I’d shared through the app were lost as a result and resetting the lock consumes a virtual key count! I did complain about this and they reset my key limits in the app thankfully. However this made absolutely no difference and I had the same experience. I was then told there was a work around and the app team are aware of the issue and working on it. I was told to reset the lock again and when adding the master key, instead of just adding the one fob as a master key as directed in the instructions present all the fobs and stickers one after the other. This worked and all credentials were accepted by the lock and I could issue a virtual key out again. HOWEVER! The app got in a pickle and despite being able to issue a virtual key for someone else would not unlock for me and then refused to connect to my phone at all for any settings sharing or updates etc. Again thank GOD I’d not gone out without a fob assuming the app would work for me. This is also dumb as using the work around means if my daughter lost a fob for example I couldn’t revoke it, without gathering all they remaining key fobs, resetting the lock, loosing another virtual key count, having to re-issue all the virtual keys again and scan in all the remaining fobs again! THIS IS NOT SMART IT IS DUMB!!! So I contacted support again and was told a new version of the app had been released last night and I was to reset the lock again (taking of apart again….. dumb….. as that little connector isn’t designed to be repeatedly removed and will fail if that was a regular occurence) and after adding all they keys at the master key stage I should be able to then go into the app and attempt to add a fob I’ve already added and the lock will then sync all the other fobs etc to the app. So I did this and after trying to add the fob to the app, it only added the one fob to the list of credentials, not all the others… URGH…. I added all the others one by one and they seemed to work…. except after adding one of the fobs, the other stopped working….. DUMB!!!!!!!!! So I removed both fobs and added them again and only the last fob worked and one of the stickers stopped working. I wondered if since the app is so shoddily written if they were messing up the table view and when I’m picking one fob in the app its actually editing another because it wasn’t updating views properly or something. So I left the app and removed a credential, left the app, removed the next one etc etc etc until they were all removed, then I added one, left the app, added another and low and behold only the last one to be added worked again, I tried the remaining credentials and this continued, as you add a credential, it disables all others before it. So they’ve not fixed it at all. DUMB! So yup, you guessed it to get my fobs back I had to …….. RESET and take it apart yet again to re-assemble and manually add all the credentials back in as master keys yet again. So again if my daughter loses a key for example I can’t just disable it if someone find it and works up to my house…I’d have to as I said, remove the lock , reset it, present all remaining keys again, re-issue any virtual keys and either buy more if I’ve run out or plead with support to re-fund the keys counts.This app is so shoddily written it doesn’t even support light and dark mode and assumes your phone is running in light mode. If it’s in dark mode, parts of the text are hidden as the phone colours are wrong. Dark mode was introduced to iOS back in 2019 for goodness sake Yale! 3 YEARS AGO! And you can’t make you app work with it yet? If you can’t even make that simple UI fix I hold zero hope in your ability to fix you app properly and it seems like most people have been moaning about it since then as well!So all in all, I have it working, for now as long as anyone doesn’t loose a key and I don’t want to add any more! This smart lock could be so good but it is well and truly let down but the application turning it from a smart lock to a dumb lock…….. Come on Yale… it’s not hard, SACK your app development team and hire one that knows how to write an application. Hell I’ll do it for you for free, its really not that hard! If the app worked things would be great but as it stands, its absolute garbage. I’ve wasted so many hours on this lock that was supposed to make life simpler but instead its had the opposite effect so I wouldn’t recommend it at all. Save your money, time and sanity.