---
product_id: 50819196
title: "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company"
price: "€ 46.06"
currency: EUR
in_stock: true
reviews_count: 8
url: https://www.desertcart.hr/products/50819196-the-new-gold-standard-5-leadership-principles-for-creating-legendary
store_origin: HR
region: Croatia
---

# 4.6/5 star customer rating Ritz-Carlton excellence blueprint 5 core leadership principles The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

**Price:** € 46.06
**Availability:** ✅ In Stock

## Summary

> 🏅 Elevate your leadership game with Ritz-Carlton’s gold standard secrets!

## Quick Answers

- **What is this?** The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- **How much does it cost?** € 46.06 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.hr](https://www.desertcart.hr/products/50819196-the-new-gold-standard-5-leadership-principles-for-creating-legendary)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Real Stories, Real Impact:** Engage with authentic employee and management interviews that bring leadership principles to life.
- • **Trusted by Industry Leaders:** Ranked top 50 in Customer Service books, this is a must-read for hospitality professionals and managers.
- • **Accessible & Actionable Insights:** Nicely researched and easy to read, perfect for busy professionals aiming to transform their service culture.
- • **Proven Framework for Empowerment:** Learn how empowerment drives devotion to excellence and creates unforgettable guest experiences.
- • **Master the Art of Legendary Service:** Unlock the Ritz-Carlton’s proven leadership secrets that elevate customer experience to gold standard levels.

## Overview

The New Gold Standard reveals 5 essential leadership principles from the Ritz-Carlton Hotel Company, blending inspiring stories and practical insights to help professionals create legendary customer experiences. With a 4.6-star rating and top rankings in customer service literature, this book is a definitive guide for managers aiming to empower teams and deliver excellence.

## Description

Buy The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Michelli, Joseph A. (ISBN: 9780071548335) from desertcart's Book Store. Everyday low prices and free delivery on eligible orders.

Review: Leadership, Empowerment and Devotion to excellence - It is about the essence and the philosophy behind the Ritz-Carlton Hotel chain. It has a lot of stories and interview quotes by employees and management which makes it easy to read. Very interesting and a must read for anyone in the hotel business.
Review: Nicely researched and written - Lots of great content and examples.

## Features

- McGraw-Hill

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | 95,780 in Books ( See Top 100 in Books ) 41 in Customer Services 134 in Company Histories 542 in Business & Economic History |
| Customer Reviews | 4.6 out of 5 stars 492 Reviews |

## Images

![The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Image 1](https://m.media-amazon.com/images/I/616imS9ps1L.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Leadership, Empowerment and Devotion to excellence
*by A***O on 17 January 2019*

It is about the essence and the philosophy behind the Ritz-Carlton Hotel chain. It has a lot of stories and interview quotes by employees and management which makes it easy to read. Very interesting and a must read for anyone in the hotel business.

### ⭐⭐⭐⭐⭐ Nicely researched and written
*by T***E on 30 January 2016*

Lots of great content and examples.

### ⭐⭐⭐⭐⭐ Five Stars
*by F***Y on 18 August 2015*

Excellent book !

## Frequently Bought Together

- The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
- Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

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*Product available on Desertcart Croatia*
*Store origin: HR*
*Last updated: 2026-03-16*