---
product_id: 54884286
title: "Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles) Paperback – 29 July 2014"
brand: "peter wheatcroft"
price: "€ 66.82"
currency: EUR
in_stock: true
reviews_count: 3
url: https://www.desertcart.hr/products/54884286-service-desk-and-incident-manager-careers-in-it-service-management
store_origin: HR
region: Croatia
---

# Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles) Paperback – 29 July 2014

**Brand:** peter wheatcroft
**Price:** € 66.82
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles) Paperback – 29 July 2014 by peter wheatcroft
- **How much does it cost?** € 66.82 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.hr](https://www.desertcart.hr/products/54884286-service-desk-and-incident-manager-careers-in-it-service-management)

## Best For

- peter wheatcroft enthusiasts

## Why This Product

- Trusted peter wheatcroft brand quality
- Free international shipping included
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- 15-day hassle-free returns

## Description

Full description not available

## Images

![Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles) Paperback – 29 July 2014 - Image 1](https://images-na.ssl-images-amazon.com/images/I/51Q7k3frFsL.jpg)
![Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles) Paperback – 29 July 2014 - Image 2](https://images-na.ssl-images-amazon.com/images/I/51Hox6rNhbL.jpg)
![Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to IT Roles) Paperback – 29 July 2014 - Image 3](https://images-na.ssl-images-amazon.com/images/I/41KAMb8oxnL.jpg)

## Customer Reviews

### ⭐⭐⭐ 







  
  
    Interesting read
  

*by A***N on Reviewed in the United Kingdom on 29 August 2014*

was looking for a general overview of the roll, nothing to specific. This has good pointers and introduced some cool pointers and websites

### ⭐⭐⭐⭐⭐ 







  
  
    Five Stars
  

*by O***E on Reviewed in the United Kingdom on 7 July 2015*

Pleased with purchase

### ⭐⭐⭐⭐⭐ 







  
  
    Great Introduction to Service Desk
  

*by B***F on Reviewed in the United Kingdom on 18 January 2015*

A very informative read with clear distinction provided of an IT service desk. It is a short book, easy to read with useful links. It emphasises between the difference of the service desk being a function and incident management being a process.The author provides us with abbreviations and definitions at the start of the book. This is a rational approach, as it helps readers who are new to service desk grasp these terminologies.The author’s aim is to provide the readers with an understanding of what comprises of a service desk. He has constructed the chapters by discussing the role of the service desk manager, the required skills as well as the tools and reference guide to good practises.The chapter on case studies reveals to the readers that despite the business sectors being vastly different the challenges faced were generic.

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*Product available on Desertcart Croatia*
*Store origin: HR*
*Last updated: 2026-02-26*