Does the Tree Runner run true to size?

This style runs true to size for most customers. Between sizes or have wide feet? We highly recommend to size up.

Our shoes offer varying levels of arch support across styles, and our insoles are removable to accommodate custom orthotics if needed. If you have a wider foot and you're a half size, we'd suggest sizing up to the next full size in everything.

Will my shoes stretch?

While our Wool collection will naturally stretch slightly over time, the Tree collection maintains its original shape. Either way, we recommend wearing them for 1-2 weeks to break in.

Are Allbirds washable?

Yes. Remove the insoles and laces then wash on wool or gentle cycle. For the best results, use your favorite gentle detergent and a delicates bag. Avoid the dryer and bleach at all costs! We recommend hand washing shoes in our Mizzle collection.

Are Allbirds waterproof?

Not quite, but our Mizzle Collection offers a few extra-special features that make them a perfect option when the weather report is less than ideal.The Wool shoes can definitely sustain a light rain and still keep your feet dry and insulated.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.