GENMAX Portable Inverter Generator, 5500W Ultra Quiet Gas Engine, EPA Compatible, Eco Mode Function, Ultra Light for Home and Camping Use (GM5500i)

Here I am sitting on my back porch listening to the quiet running generator on a blue bird sky day when there should be no power outages. Turns out, someone clipped a power pole and now the power is off. I received the generator 8 days ago. The electric start feature is terrific and the unit started right up. It's powering all my electronic gizmos and my fridge, quietly. After the engine starts, back slowly off the operating dial from Start to Run. The dial seems to control the choke and the engine wants to die a bit if not warmed up for 30 seconds or so. It's a hefty unit and the extendable suitcase type handles and wheels make moving it a breeze for this senior. Glad I have it!

We had issues with our generator, so we contacted customer support. Generator just would not start one day. We used it fairly often and runs very quietly. They sent us a new starter for no charge. That didn't work, so I contacted them again. After explaining to them that my husband was a electrician and mechanic for over 30 years and could not figure out what was wrong with the unit, they indicated they would ship out a replacement. Was not the easiest to get in contact with them initially; however, after a few e-mails and about a month of going back and forth, they honored their warranty and sent us a BRAND NEW GENERATOR. They did not require us to ship back the original one. So, we will be keeping it for parts for this one if something goes wrong with the new one.

We bought this generator for the quiet technology. When we first plugged our trailer into it, the trailer started blowing fuses. We chalked it up to a bad fuse somewhere. The second time we plugged it into our trailer, we noticed a couple more fuses had blown, and my husband's c-pap machine stopped working. Well, the next morning, when we woke up right behind the generator, there was a huge burn scare behind the exhaust. The brush was not tall at all, so it had not touched the exhaust in order for it to catch fire. If I could have given a zero star, I definitely would have. The oil level and everything was just fine, by the way. They did refund my money, but I am out of my husband's c-pap. It was fried somehow, and whatever it's going to cost to go through my trailer to check all the wiring.

We had some weather near zero degrees without electric power for four days in an all electric home. This unit will run what we need in an emergency. We had an electrician install a transfer panel next to our electric service panel and we can plug the generator into an outside receptacle for safe and easy use on a dozen circuits in the service panel during a power outage. We have not used this generator in an emergency yet, just enough to break it in and keep the seals lubricated. It runs surprisingly quiet for an engine this size. Servicing the oil is difficult because of congestion and the position of the oil drain hose, but it's doable. The battery compartment is cramped as well, but accessible because of the removable panels on all sides. It takes a little extra time, but is doable. I installed a jack to plug the battery tender in to keep it topped off for that day we hope will never come and we need backup power. The rope start works, just pull hard! GENMAX Portable Inverter Generator，5500W Ultra-Quiet Gas Engine, EPA Compliant, Eco-Mode Feature, Ultra Light

I did a lot of research before choosing this generator. It is the perfect size and power, not too heavy and very portable, Inverter generator s provide more even and consistent power, it is very quiet, and the eco mode allows a huge gas savings , and longer life expectancy. However some literature said the oil is included but some did not.Very good buy.