KING BIRD Upgraded Travel Trailer RV Cover, Extra-Thick 5 Layers Anti-UV Top Panel, Durable Camper Cover, Fits 20'- 22' Motorhome -Breathable, Waterproof, Rip-Stop with 2Pcs Straps & 4 Tire Covers

I purchase this RV cover just before winter set in and the installation was very easy. The material is heavy and I found it to be extremely durable, water resistant and wind resistant, although I did encounter bad luck on the wind resistant element. I like the numerous tie-down straps for securing the cover, especially on the ends which would have been loose otherwise. I found this to be critical in keeping the cover tight and less susceptible to wind damage. With that said, I experienced a product failure with the seam that connects the roof panel to the wall panel. I was out of town when this occurred and we had a couple high wind days (30-40 mph). The cover held up extremely well during prior storm events, but while I was out of town, the stitching on the roof seam came apart, which allowed the wind to get under the cover, flap about, and it caused the seam to further separate. When I got home, the entire seam had separated from front to back and the cover was completely useless at that point, beyond any repair that I could tackle. This led me into my customer service experience. I started with an email to the seller, who promptly responded within a few hours. My customer service agent (Celine) was extremely nice and helpful. She confirmed that the cover was covered under a warranty and that they would take care of my concerns. After a few email exchanges and exploring options for an upholstery company to repair the seam, we decided that a full replacement was the best option. Celine emailed me and advised that a new cover was on the way, provided a tracking number with a delivery date about 1 week out (this was yesterday). To my surprise, Celine arranged for the shipment via FedEx and I received my replacement cover today (over night)!!! I can't express enough how helpful Celine was and how thankful I am in the great customer service provided by King Bird.

We received this cover on 2 May 2023. When it arrived we were pleasantly surprised about how durable it felt and how easy it was to install. It had lots of straps to secure it, and a zipper to provide access to the interior of the camper while covered. Our camper sits outside, so we were wanting a cover to protect it from the elements.Fast forward to 1 July 2023. After a big rain, we noticed that the cover was falling apart on the top, and that there was a white powdery substance running down the sides of the cover. A few days later, there were holes in the cover on the top of the camper, and we could see the camper underneath. After each rain, it got worse and worse.We contacted the company's customer service, and they were very responsive. They sent us a new cover very quickly at no charge. We received the new cover and promptly put it on the camper around mid July 2023. Around the first of September 2023, we noticed that it too was starting to fall apart. By 1 Oct 2023, there were gaping holes in the cover again.By now, we're fed up with this product, and we contacted the company to request a refund. They promptly replied, and told us they would only give us half the cost of the cover in refund. So we paid over $200 for a cover that fell apart after less than 2 months, and the company won't give a full refund. I have no idea why this cover has such good reviews on Amazon... Its complete junk. And while prompt in their responses, not providing a full refund for a product that fell apart after 2 months is unacceptable. I world not buy anything from this company ever again.

I bought the KingBird cover almost two years ago. It is very well designed and fit perfectly. We have had the cover almost two years. When we went to check on the trailer where we store it for the winter, we discovered one corner had come apart. The side material still looked like new, but the top seemed to just crumble. It wasn't a rip, more of a disintegration. I contacted KingBird and received an email almost immediately letting me know that they stood behind their warranty and wanted to make it right. Donna was on the problem instantly and asked for photos of the problem area. As soon as we got back up to where we store the trailer and sent them photos, Donna immediately responded and agreeded to sends a new replacement cover. They were very quick to always respond to us and took care of the problem immediately without any hassle. I don't usually write reviews, but this time I just had to let people know how happy that the warranty support team and especially Donna was so quick to respond and to solve the problem so quickly. Nice to see a company stand behind it's products so strongly.Alan