Professional Facial Steamer with Ozone for Esthetician - Aromatherapy Hair and Face Steam Machine with Digital Timer for Spa Equipment, Beauty Salon, and Personal Home Use - SL-300A

Got in April and it broke down twice and now won’t even turn on.

This is an excellent product. The only problem I have with it is that after using the essential oil compartment on the "spray nozzle", it cracked. Warning if you purchase this product, be very careful about which type of essential oil to use on the spray nozzle compartment since the oil reacts badly with the plastic. I did use the herbal basket as an alternative and that worked out much better. I've emailed the on-line customer service department asking for a replacement "spray nozzle"...I hope they respond. UPDATE REVIEW ON 10/1/14: I was able to talk with Christian from the customer service department of Sundaes Novelty, Inc and what an amazing way to keep their customer satisfied with the product. I needed a replacement spray nozzle and he was quick to assist me with getting one. I love the Digital Facial Steamer F-300A and so do my customers. It's well worth the investment of this product. If you really want to keep your customers coming back to your spa and experience luxury then, the Digital Facial Steamer F-300 is a must buy. Christian provided some very helpful tips with the essential oil compartment. Use only one small drop of essential oil and try not to let it touch the sides of the compartment. I had previously marked the review with 4 stars, now I've made it 5 stars. Thank you for all your help and the tip Christian!

I use this machine daily with no problems. The steam blows strong and steadily and I usually only have to turn it up to level 2 with most clients. My only complaint would be that my herbal basket cracked within a couple of months of my purchase. Other that that it works great! Digital so no ticking sound, quiet when running & seems very well made. If it weren't for the herbal basket breaking I would have given it 5 stars.

DO NOT buy we have had many steamers over the years. This one had to be returned almost immediately. It had rust in it and discolored the water, company said to soak in vinegar twice a week? This is not normal steamer care. Waste of time. Amazon Prime is making the return happen. It arrived defective.

Totally and completely amazing! The water pot is small, but the steamer is efficient so one pot could last an entire 1 hour facial if left on lowest level 1, I think. The base is smaller than the other clunker I had, so I have to be careful with my mag light attached, it is top heavy. Super easy to fill, adjust, move and control and it's QUIET! No more tick.tick.tick.tick.tick, like my clients are on the clock! Completely worth $299. It takes about 10 minutes to heat up. Really easy to put together (directions are slightly different from the actual... they have a new easier base plate, just look at it, you can figure it out). This is my new workhorse!

Looks nice, works good with the following exceptions... Top heavy...Base plastic and should have been heavier, perhaps a metal. The 'arm' falls...doesn't stay the height I try to lift it to.

It looks solid but only worked for 1.5 years and stopped working suddenly. We changed fuse and starter to no avail and get no further technical help. It is out of warranty. For such an expensive machine, we expect it to last longer.

After much research I decided to purchase this facial steamer. . I can't believe how much steam this unit puts out. I have had many professional facials and this is the best hands down! I love the fact that there is NO "tick tick" while you're relaxing and also the fact that you can adjust the amount of steam you want depending on personal preference. It paid for itself in a week!!! Now here's the best part....the customer service is second to none!! Shout out to Christian and Caleb!! Both were very helpful and knowledgeable about what they sell but also continue to offer excellent support after you make a purchase. I had the glass water container crack and the cover for essential oil crack. Christian sent out new parts at no charge and offered suggestions on how to avoid this from happening again. If you are looking for EXCELLENT CUSTOMER SERVICE AND A STEAMER THAT'S AWESOME YOU NEED TO LOOK NO FURTHER!!!