Plantronics DA80 USB Audio Processor

I decided that I should put up a review for this item because it only had one review. That review was also only one star and stated it what was not the right product. I was very sceptical and was about to purchase the older model for $53. I just couldn't get the new design out of my head. I loved the pictures of the DA80. So, I decided to take a chance fully comfortable that if the same thing happened to me, Amazon would make it right.11:50pm, Saturday June 25th 2016, I ordered the DA80 with prime. Package arrived June 27th as promised, brand new and securely pachaged. It looks even better than the pictures.It may not be a big deal to others, but for me, I love my technology to look good. I needed a usb adapter instead of the 3.5 I was using and now I have no problem using my favorite double ear headset on everything I need. For work, skype, phone, pc, linux, mac VOIP phones etc. I n my opinion this headset is the best one I have ever used.So please know, the one star review was just a one-time mistake ALL companies make.

I received a compliment on sound quality using this product and my Plantronics H81N headset during my meeting. However, I almost returned the processor thinking it malfunctioned because I did not have the updated drivers and as a result my headset was stuck on mute. If you buy this product, make sure you download the software from Poly.com (formerly Plantronics). I used the da80 software with 700 series selected for an ASUS laptop running Windows 10.

At the time of ordering a Plantronics headset, it was not exactly clear that the “wired” headset didn’t come with all the “wires”. As it turns out, to actually connect to a USB port, you will need this fairly expensive Plantronics component. When you have everything together, they work very well and are comfortable.

I like how the cord has a thicker wire. This helps longevity. The USB adapter also works with another call center headphone I replaced with. The control buttons are in the perfect spot to easily use.

Originally owned the DA70 processor but desperately needed to have a mute button physically, instead of the computer's Softphone feature. I thought getting another brand headset with a mute button would do, but the size wasn't right at all, sound quality wasn't as good as Plantronics' and the location of the button wasn't intuitive either.The DA80 works wonders. The size of the answer+mute buttons is perfect and the lenght it comes down to is right. The lights are large enough to monitor and the sound clarity is superior because I can use it with my Plantronics headsets.Cons: the quality of the cable. It doesn't feel as sturdy as the headsets' and twists easily. I have to be extra careful with it. Another minor issue is that when I'm not on the phone for long periods of time and the line is open, I sometimes get a high pitched noise for a couple of seconds. However turning down the volume gets rid of that and it's not loud enough to take another star off. Overall, it was a great upgrade and I give it 4 starts due to the quality expectation I had for the cable's material.

I use this several times per day most workdays. Dependable quality

Great product great value.

Product works great. Cable is a bit on the thin side but I'm not planning on doing anything other than connecting my Plantronics headset to my laptop.