i7 Plus_Chocolate Brown Medical Massage Chair

Amazing and worth every penny! The company I purchased this from was amazing and held my order and delivered it on the date I requested. This chair gives so many options to personalize including intensity, heat, length of massage, music....and more. I'm still getting used to it but absolutely NO complaints. The service that set this chair up usually repairs all massage chairs and said he rarely if ever works on these chairs, and if he does this chair is so smart it tells you what needs replacing. So I'd call it a SMART Medical Massage Chair! He commented that the massage chairs that cost less, go out very quickly and the expense of fixing can add up to a lot more than the cost of this chair if it needs frequent repairs. Totally happy!

This chair stopped working six months after purchase. Between the rollers and the seat back are three layers of weak cloth. One layer is internal, attached to the seat back, and two layers are removable. The rollers tore holes through these cloths, the rollers got stuck in the holes, and all the massage functions of the chair shut down, including the air bags. When I contacted the manufacturer, I spoke with a technician who had me disassemble (not easy) parts of the chair and send him photos. Through the disassembly process, I found the design and materials defects. The technician told me I am lucky, because the chair is under warranty and the firm would mail me a replacement seat back and cloth "free". It's not free, it's prepaid. I expressed my concern that this is going to continue to happen regularly, because the replacement parts are the same material that is torn. It will tear again. It's not a malfunction. It's how the chair is made. I will be continually be replacing torn pieces of the chair throughout the warranty term, not able to use the chair, and what will I do when the warranty is up? "Then you will buy a brand new chair," answered the technician.When it worked, it didn't retain my user settings. I had to readjust it every time I used it.

This review is just as much for the vendor, Massage Care Wellness, as for the chair itself.I had been investigating the massage chair options for several months and had decided on a particular chair based off of research and reviews. Not the best way to do it but I did not think there were any dealers in New England that carried multiple brands so I resolved myself to do the best research I could and buy based on the research. I discovered Massage Care Wellness and that they were located in New England. I sent an inquiry to see if they had any open box or demo chair of the model I wanted. The owner, Alison, responded that they had a demo unit of the chair I wanted and gave me a really great price on it. Now this is where is I am most impressed with Massage Care Wellness and Alison. So she already had the sale in their pocket. There was no need to do any further work. However, Alison invited me to her showroom in NH and to try out several other chairs that were also demo units for sale just to be sure that the one I picked would really work for me. She spent several hours with me and showed me several different chairs that worked well for me with my particular pain issues. I was impressed with her knowledge of each of the chairs considering the complexity of these high quality chairs. They carry all of the major brands and she has many of the models on display.On to the chair.One thing that is impossible to find in your research for a massage / therapy chair is what each chair feels like. 3d in one chair can be a totally different experience in another. It really is important to try each of the chairs to see what works well for you. The problem for most of us is that there are not too many stores that carry a range of these chairs to try out.So far, I really like the i7 chair. It does many things well and only a few things mediocre.What eventually sold me on the i7 was a combination of things, American made (more or less), longer warranty than most, excellent neck massage, good back massage, easier to use control system, smoother massage than some other models and very comfortable to use.Here are some models I tried and here is my results if this helps anyone else with their decision.Inada Dreamwave: Excellent chair for casual or relaxation massage. Not really a pain relief chair and certainly does not dig into the problem areas like neck and lower back.Infinity IT-8500 X3: Loved this chair and was the chair I originally wanted to buy. VERY aggressive chair. If you want a chair that really digs into you back, neck and feet, this is the one and it's at a great price point compared to the other top tiered chairs. What led me to choose the Luraco over this was that the Infinity seemed a bit too aggressive for me. I am 5'10" and about 170 lbs. My backbone is right up against my skin so the aggressive rollers were bordering on painful for me. For someone who had a bit more "insulation" and wanted a very deep tissue massage, I believe the 8500 X3 would be an excellent choice. The i7 comes somewhat close to the 8500 x3 but isn't quite as intense. Both offer 3d but even at lowest settings, the 8500 X3 is really designed to do deep tissue.Human Touch Novo XT: Very nice chair. Gave a nice experience but did not seem aggressive enough in the neck area which is a primary concern of mine. This is an L track chair that goes down to your gluts area. IMHO, an L track would really need to offer a deep tissue in the hamstring area to be truly useful. It was a nice addition for a massage though. Nowhere near as important to me as neck and back. Nothing else really stood out that would have driven me to this chair.Osaki Japan premium 4d: Very nice chair as well. Hit all the major spots I was interested in but did not stand out like the 8500 X3 or the i7.Bottom line (for me):Best massage for relaxation massage - Inada DreamwaveBest intensive deep tissue massage - InfinityIT8500 X3Best combination of deep tissue and relaxation massage - Luraco i7

There is no padding between you and the rollers that travel along your spine. When I sat down, my tailbone unexpectedly took my full-weight as I sat down. So, where you normally sit down with butt planted between seat & seat-back, I have to place butt scooted forward, then lean back .. so, no you cannot use this just to sit on like a recliner. After massage starts, chair reclines so full weight of body must take the torture of these rollers ... and I can find nothing on the internet about this. I called sales contact about it and was told, they'll call me back... huh? This chair is going back.

I purchased this chair based on the reviews and it is manufactured in the USA. The chair is very well constructed, and the components seem solid (that is why I gave it three stars), but this chair is not worth $8K. The chair is more comparable to a $4k chair. The body scan and stretch functions are nice features. The body scan is not completely accurate, I have to adjust the shoulder massage because it completely misses my shoulders. Fortunately, it is easy to adjust all parts of the chairs with the controller and save the settings. But the neck, arm, foot and hand massage features should be improved, it comes up short compared to Japanese chairs I have used in Japan. The hand massage is only air bag pressure, there is not an actual hand and finger massage component. There doesn’t seem to be any arm massage at all, during the cycle the airbag just apply pressure to the outside of the arms. The neck and foot massage feels like typical massage components in every chair. Besides being well constructed, having solid components, and being able to make manual adjustments, the chair is a disappointment at $8,000. If it had been possible to try the chair prior to purchasing, I would not have selected it.