EXCEL TANKLESS GAS WATER HEATER Vent Free (LOW WATER PRESSURE STARTUP) 1.6 GPM PROPANE LPG

This hot water heater is awesome!! My husband said it was so easy to hook up and it works great!! Hot water every time!! ChatGPT suggested this as a comparable stand in while our beloved Paloma is in the shop and he was right!! We live way off grid, gravity water, no power and this Excel fits in perfectly!!!

I bought this water heater to use in my camper van conversion as I did not want to use my precious electricity to heat my water. I made the mistake of buying the bulk of the large items needed for my conversion at the beginning of the project so by the time I got to the plumbing part, the he return window had closed. So I crossed my fingers and hoped that the unit worked fine. Upon initial inspection, it looked fine with no signs of obvious damage or defects. I hooked up all the lines per the instructions (terrible, two paragraphs by the way). First test run both the cold water inlet and the hot water outlet had leaks. Ok, no problem, I’ll just put on some more Teflon tape and tighten the connectors down some more. That took care of the problem for the cold water inlet leak but not the hot water outlet leak. So I tightened some more and tried again. Nope! Still leaked! Ok, third times a charm right? This time I felt the actual copper pipe inside the unit twist when I went to tighten the connection. I took the cover off and verified that yes. The cheap copper pipe inside was twisted. I inspected the pipe as best I could and it seemed to still be intact but now I had a leak that I couldn’t do anything about. I tried to take the connection off to re-tape and try a new connector but it’s stuck on there. Not coming off and three people tried! So I tried FlexSeal to stop the leak. Nope, still leaking. So I’m thinking that it’s coming from the copper pipe inside that I accidentally twisted while trying to tighten the connection. Not sure there’s anything that can be done at this point as this was technically my fault. As for the gas leak, after the initial test of the unit it smelled of propane so I tightened everything down again and sprayed soapy water to check for leaks. Yep, there was a propane leak but not coming from the hose from my tank, but the actual fitting on the unit itself. I tried to tighten that to but the leak persisted. I was doing a test of the other parts of my plumbing and had the sink faucet open and running for a good five minutes. When I turned it off everything stunk of propane and when I went to check the hot water heater, there was an actual flame coming from the propane connector (the one that came with the heater). Blew that out and turned off the propane. So now I’m thinking of just tossing the whole thing and starting from scratch with a new one. Seeing other people’s horror stories of poor customer support, I doubt it would do any good to contact the seller and ask for assistance. Might have to just bite the bullet and buy a whole new one. On the up side, despite both leaks, the heater did in fact heat my water and I was pleased with that!

I gave this review 5 stars to get your attention. I used code words. 5 stars in this case means 0 stars, as in zip, nahdah, no no way uh uh forget it! The short story: I purchased this hot water heater and it didn't work. When returned it I was charge a $41 "restocking" fee. Amazon would 'not intervene', (again, code words for Amazon's response of GFY!) The long version: I did a lot of research on this HWH on Youtube. My greatest concern, at the time, was the 'Ventless" claim. Could I mount this in my RV, under the sink, safely? The answer was yes. Many people said they bought this unit to replace the previous version which had lasted up to 10 years, (I am now of the opinion that these units where well built at one time. Now, not so much). So I was sold. I installed the unit and heated my water, instantly, for about 5 seconds. Then, nothing. I checked my gas, 12 inches WC, and my water pressure, 40 psi post regulator. I contacted Excel via chat. Their 1st question, "are you using the batteries we sentcha?" Yes! Their response, get new ones, alkaline, (an exercise in futility as I could plainly hear the igniters sparking, but hey, what do I know?). I ventured off to the store and complied. Same result, 5 seconds... nahda! I contacted Excel again. They said remove the cover and video the unit "not working". Ummm, no! I didn't order a project. I ordered a functioning hot water heater. Upon reading the reviews (I know, a little late, $41 error) I found this to be a common complaint. I returned the HWH. I suspected shenanigans and called Amazon right away and was assured I'd get an email within 48 hours with their disposition. Still waiting. They refunded me $181. I called again saying that one of the main reasons I use Amazon is for their customer protection. They said I would get the difference within 2 to 3 days. A week later I called them and they said Excel test the unit and as it was used, but in excellent condition, they refunded my purchase price, less the restocking fee, cause, ya know, they're givers. So... Walmart here I come. BTW, I just did a price comparison of the things on my wish list and I'm going to be just fine. Hasta La Vista Amazon. Don't let the door smack ya where the Lord cracked ya! BTW, while you are over there, standing in the corner, wondering why everyone is so finicky about customer service, say hi to Shirley from Verizon. She's been there since 2003.

Works great but we have to open the access door while using it to get it to heat...But diffently instant hot water...

Installing this in my RV was not too complicated. At first I was very upset because I could get hot water at my sink, but only luke warm water at my shower. I found that by adjusting the water flow going into the water heater I could get hot water to my shower.

These work great! This is my second unit (I ruined the first one by not winterizing it, and it split open after I let it freeze). Once I had the new one in, it make amazing quantities of hot water, and I am thrilled.

I've used this heater for about three months now. Let me say this - DO NOT BUY THIS PRODUCT. The instruction manual is completely useless. The website listed in the manual offers zero support options. The control knobs that are supposed to change the water temperature DO NOTHING. The heater is either on or off - water is either scalding hot or cold. Finally, after three months, it won't even turn on. Of course, since I didn't install it right away, I'm outside the 30-day return window. DO NOT WASTE YOUR MONEY.

We bought this water heater over a year ago and its great best thing we did on our rv. Im not a fan of changing batteries from time to time but its not that often. Water temperature is always good. Water can get super hot so it doesn't need to be turned up too much. No leaks. Best bang for tour buck. No problems with the propane. We have it located in the basement does fine during the rain, freeze, snow etc.

This works like a charm, wish it didnt come from the usa i had to pay iver 70 dollars in duty. Pure insanity . I was trying to use this on my gravity fed water system but still needed a pump

bought this because my conventional rv water heater leaked. Installed in April and has worked flawlessly in our rv. when the wife has a hot shower start to finish is a good thing

This little heater works really good and it’s not expensive but I bought three of them because I did a crappy installation and wrecked it. Then my other one broke in winter it froze so I had to get a third one.