3 of the 24 "shatter resistant" cups arrived shattered. How do I receive replacements?

Just received my order of a package of 6 - 20 oz cups, packaged only in an envelope, 1 cup is broken. I only need a replacement for 1. Do not want to go through the process of creating a return for the entire package and don't see an option for returning/replacing only 1. Has anyone found a remedy for this. It seems to happen quite often.

3 1/4 across the top - 21/2 across the bottom - 5 3/4 high

Is the 16 oz tumbler BPA free?

Yes, they are bpa free. Here is the product website with information: http://www.carlislefsp.com/drinkware/stackable-tumblers/5216-207.

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Carlisle FoodService Products Stackable SAN Tumbler, 16 oz, Clear, 24-Pack

Product ID: 22752608

Details

Brand
Carlisle
Capacity
16 ounces
Color
Clear
Material
Styrene
Special Feature
Dishwasher

💪Durable SAN plastic

🔄Stackable design

🖐️Enhanced grip

€ 168.80

Duties & taxes included

In stock

Sold byAmazon CroatiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

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Description

🍹 Stack, sip, and serve in style!

PERFECT CAPACITY - 16 oz. tumblers ideal for a range of beverages.
VERSATILE OPTIONS - Available in various sizes and colors to suit any dining setting.
EFFORTLESS STORAGE - Say goodbye to clutter with our stackable design!
STYLISH FUNCTIONAL - Pebbled exterior enhances grip while looking chic.
UNMATCHED DURABILITY - Crafted from high-strength SAN plastic for long-lasting use.

The Carlisle FoodService Stackable Tumbler is a practical and stylish solution for restaurants and fast food establishments. Made from durable SAN plastic, these 16-ounce tumblers are designed for easy stacking and storage, while their pebbled exterior enhances grip and comfort. With a variety of sizes and colors available, they are perfect for any casual dining experience.

Specifications

ASIN	B007A3W68E
Age Range Description	Adult
Best Sellers Rank	#83,556 in Kitchen & Dining ( See Top 100 in Kitchen & Dining ) #2,280 in Tumblers & Water Glasses
Brand Name	Carlisle FoodService Products
Capacity	16 ounces
Color	Clear
Customer Package Type	Standard Packaging
Customer Reviews	4.6 4.6 out of 5 stars (290)
Finish Types	Textured
Global Trade Identification Number	10077838000066
Included Components	Tumbler Only
Item Dimensions W x H	2.36"W x 5.45"H
Item Type Name	Tumbler
Item Weight	3.2 ounces
Manufacturer	CFS Brands
Manufacturer Part Number	5216-207
Material Features	Resistant to Chipping, Staining, and Breaking
Material Type	Styrene Acrylonitrile
Material Type Free	BPA Free
Model Number	5216-207
Number of Items	24
Occasion	Restaurant
Other Special Features of the Product	Dishwasher Safe
Pattern	Solid
Product Care Instructions	Dishwasher Safe
Product Style	Modern
Recommended Uses For Product	Home
Reusability	Reusable
Set Name	Carlisle FoodService Products Stackable Tumbler Collection
Shape	Round
Size	16 Ounces
Specific Uses For Product	Cold Drinks, Hot Drinks
Theme	General
Unit Count	24 Count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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€ 168.80

Duties & taxes included

In stock

Sold byAmazon CroatiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Croatia.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

View all Trustpilot reviews