Smart Selling on the Phone and Online: Inside Sales That Gets Results

If you are getting started in sales, new to sales 2.0 environment, or needing to develop a good list of techniques and training...this book delivers. Very in-depth, well written analytical discussions on the entire sales cycle: introductions, voice mail and email techniques, navigating new companies and identifying decision makers, handling objections, and closing. "Smart Selling" is by far the most helpful contemporary sales training guide I have read to date.A rather easy read with appropriate focus topics that really break down harder subjects into appropriate steps such providing rebuttals for popular objections, how to present, and keeping a healthy sales funnel. The chapter summaries are great to outline and present to your sales staff. Also supplied are office personalities that we can relate the subject matter to our own experiences. This book has evoked very helpful strategy and tactics discussions.Bottom line: if you need help in your sales approach, this is a smart buy.

This book is a very good help to inside sales teams in contacting customers, how to get past those who are not the decision makers.My team is going through it now. I have gone through it once before.Great help for subject lines for emails.

Great job Josiane! How refreshing to read a sales book that is not focused on sales management or field sales but focused on the burgeoning field of professional Inside Sales! This book is a must have for every cubicle warrior.Josiane spreads her gospel in a way that inside sales professionals can absorb and implement. She uses language that communicates, messages that resonate and a process that can actually be implemented immediately. This is a handbook of best practices and should sit on every desk.PS - The Tele-Smart 10 would be a great foundation for 10 team meetings! See...yet another reason to buy this book.

This was a good book. I took a lot from it. There are a lot of good points but it was about 85 pages too long. She ends up repeating herself. Sometimes less is more. One thing she does say in here is to write killer emails with killer subject headings. Follow up at least nine times before quitting, and make sure that your emails and phone calls follow closely to one another. I tried this and it has actually been working very well for me.

This book connects the theory with reality by giving examples and practical advices. I am now starting in the sales area and i believe i could not pick a better book.

Good

This book is a goldmine from the very first chapter!It clearly illustrates what's going on in the inside sales world, the day to day examples are amazing and I have learned a lot from each and every section.Implementing it in real life is difficult but worth it, some of the tips pays of immediately.

A lot of concrete and acitonable tips and tricks.Great motivational read.Adds immediate value to the daily work.Some parts are repeated throught the book, hence it could be densed down by 10 to 15%.

This is an amazing book! My husband can't put it down. It sure is a real eye opener when it comes to selling!! So many interesting, new and jaw dropping information in this book!! Its a must have for any sales person, new or old!