Polycom VVX 411 HD Business Media IP Desk Phone (No PSU)

Good build. Worked for job it was purchased for.

Product Quality 10/10 Product Support 0/10 if bought on Amazon. 5 Stars because the product is good. The support is nonexistent. Let me start by saying, I love Polycom products, especially as an MSP. Their products are simple and the quality is top notch. I believe Polycom phones in particular are a great tradeoff between quality and affordability. With that being said, Polycom has a very stringent warranty policy. If you're buying in bulk, I highly advise not buying Polycom phones on Amazon. As Polycom will not directly honor the warranty commitments. The Amazon Reseller is the only one with the authority (if they are authorized to resell polycom products to begin with) to initiate RMA procedures with Polycom Global. Here's proof: Hello Edward, Thank you for contacting Polycom Global Services According to our records, your system is under warranty only. Warranty support for your Polycom VVX 411 is provided by your supplier. Please contact them and provide as much detail as you can about the problem your system is experiencing. You should make sure you quote your system serial number when contacting your supplier for assistance. In the event of any equipment fault being confirmed, your supplier will be able to make arrangements for a replacement unit to be provided. Feel free to also browse the resources available to you (including our knowledge base, software and product documentation, and other useful information) on: Our Support Portal redacted as per amazon policy Our Support Forum: redacted as per amazon policy Best regards, Erik Polycom Global Services With that being said, I've bought a lot of Polycom phones here on Amazon and I'm very nervous if something were to go wrong with them. I've already replaced a customer's bad phone out of my own pocket. --My ignorance for not reading Polycom's warranty EULA. I hope this review saves fellow Polycom users in the future.

Perfecto

Great product for business, for the money.

The one I got looks 100% like a brand-new phone. I don't think anyone can tell it apart from a brand-new one with bare eyes. The vendor put in nice touches like a protective plastic sheet on the LCD display, the phone cord and the LAN cable are still in a plastic bags. I provisioned it with a VOIP provider and so far the phone functions well. For the price of this refurb, I give the vendor 5 stars based on my initial tests. The color LCD on this VVX 411 is not a touch screen. I chose it intentionally as I want to use the hard keys to navigate the menu (believing that they will last longer than a touch screen.) I purchased the power supply separately, and hence have not tested the POE feature. I believe that'd work too. Overall, highly recommended if you're looking for a refurb desk phone for VOIP.