Brio Moderna Touchless Bottom Load Water Cooler Dispenser - Self-Cleaning, Motion Sensor, Tri Temp Dispense, Child Safety Lock, Holds 3 or 5 Gallon Bottles, Digital Display and LED Light

After using it for a year, I figured it is one of the better water cooler dispenser which I ever bought. The hot temp., room temp., and cold temp. touch buttons works well - much better than the push buttons dispenser I had in the past; the buttons broke from the inside after a while. The only thing I did not think about was the sensor which dispense water at the time of purchase. I wish I did not have this feature since it will dispense water inadvertently if I am not careful of my movements surrounding/close to it.

I ordered this product over a week ago. The first one I received didn't dispense water at all. I ordered a replacement, but the hot water didn't work. I am very disappointed. It looks very nice. However, after receiving two broken dispensers in a row. BUYER BEWARE! And to put the icing on the cake I called the Brio customer service twice, they were no help at all. They just said sounds like the machines are broken call amazon. Not a good experience at all.

The touchless dispensing makes me ROFL. It's also annoying, as walking by the unit causes water to dispense ... so I taped over the sensor. Problem fixed! I like the overall appearance of the unit, but sort of wish I went with a conventional top-loaded design; the water dispenses rather slowly. Would be nice if the light switch was in the front. The designers are so daft, though, I'm surprised they didn't put the dispensing buttons on the back too lol.

Good service and quality

I don't have a full product review. However, I had a unit come in with a defective drain plug. I followed the initial setup guide on the top of the unit. When I followed set 2, installing the water tank and plugging the unit in. The pump primed and the unit started heavily spurting water. On further inspection, I found that the rear drain plug was sheared off. For this being a $380 unit after discounted $449 price tag, I found that the valve was of cheap material. This potentially could have been a serious hazard because the pump was spurting water everywhere and the electrical components are right above this drain outlet. The unit could have potentially caused a fire. All the features seem awesome (that's why I purchased it), but for a high end dispenser, the inclusion of a what seemed to be a cheap $5 part does not give me confidence in the unit. I was so looking forward to using this dispenser.

Just got home and my Brio has leaked water all over my floors. This is my second Brio and the first one I returned due to a faulty water pump, I thought if I buy the most expensive one they have available that devise should be free of problems, and therefore I decided to give Brio a second chance, needless to say I was wrong. This devise has stolen my peace of mind and my trust in this company I did see the fact that there were a couple of reviews that highlighted the fact that Brio devises are not free of problems, I also did see a couple of people complaining about the same problem I just experienced,but I thought to myself those are isolated cases 1 in 100 boy was I wrong. This Brio devise is clearly not well built, it has leaked water all over my floors will probably have to replace some of my baseboards as the water was soaked by them but my biggest problem is the fact that this is an electronic devise as it is powered by electricity what if it caused a short circuit and a fire... this devise and this brand has really stolen my peace of mind and this is why It deserves the statement of worst purchase of 2022.

Looks great and hot/room temp water worked well but somehow the cold water was always around 78F. There was more than 8" of open space behind the unit to allow for cooling but the cooling light always stayed on. The light on means it was trying to cool but it never actually cooled down to anything close to the set point. Also another issue was with the touch controls. They didn't always respond well and might require several attempts before getting the proper response. One final inconvenience is the night light switch is located on the back of the unit making it more difficult than necessary to turn the light on and off when extra light would be nice. Bottom line is I'm returning this unit and will try another brand.

Cold & Hot Temperatures are accurate. Temperature is perfect for cold water, and the hot water is more than hot for Tea and Coffee.