i ordered this, but i received a used one that had been returned, and sent to me as a new product! unsanitary & unacceptable!! how can this happen???

I wouldn’t know. You need to communicate with Amazon

A question for the 4All Family team- I need to transport 8 .5cc prefilled syringes without needles. Which cooler will best fit these?

Hello, Thank you for your question, we hope you are doing well! For this scenario we would recommend using one of our largest coolers which are listed below. -4ALLFAMILY VOYAGER COOLER B08J6WQZ2P -4ALLFAMILY EXPLORER COOLER B07SYZ22GS -4ALLFAMILY Big Nomad COOLER B0964ND8Y3 You can find the preferred cooler by searching them on the Amazon Search bar or by searching their respective codes that you see in the brackets. The best from the three coolers is the Voyager as it can be used as a mini-fridge to keep meds cool indefinitely. If you need to transport meds you can go with the Big Nomad as it will keep your syringes cool for 28 hours. We hope this helps! Warm regards 4ALLFAMILY TEAM

How many Enbrel pens will this hold?

Hello, Thank you for your question! The 4ALLFAMILY NOMAD 48H 7 PEN INSULIN COOLER can hold 5 Enbrel pens. Hope this helps! Best regards, 4ALLFAMILY TEAM

How many pens such as Ozempic will fit with the biogel inside together??

Hello, 4allfamily Medicine cooler travel case, 72 hour cooler model will hold 4-5 ozempic pens. Kind regards, 4allfamily customer care team 💙

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NOMAD BIG 48H 1-7 Pen INSULIN COOLER TRAVEL CASE Medicine Cooler TSA Approved Box EpiPen carry Case Medical Travel Cooler bag Diabetic Pen Travel Hard Shell Insulina with Biogel Ice Pack

Product ID: 368795862

Details

Brand
4ALLFAMILY
Capacity
900
Colour
Blue
Material
Stainless
Package information
Bag

👜Fits 7 insulin pens, TSA approved

🧊Advanced Biogel tech for stable temps

❄️Keeps meds cool up to 52h

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€ 190.40

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Sold byAmazon CroatiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

❄️ Travel smart, stay cool, and never compromise your meds!

EFFORTLESS SETUP - Freeze 6–8 hours, activate with warm water, insert meds, and go—no wires, batteries, or fuss.
LONG LASTING CHILL - Maintain fridge-level temps for up to 33 hours and cool temps up to 52 hours—perfect for extended trips or hot climates.
SPACIOUS YET SLEEK - Holds up to 7 insulin pens or injection devices without the bulk—fits discreetly in backpacks, totes, or carry-ons.
SMART BIOGEL COOLING - Innovative Biogel freezes at 36°F to keep meds stable—no more melted ice packs or frozen insulin.
AIRPORT READY CONVENIENCE - TSA-approved design lets you breeze through security with ease, including a reusable Biogel ice pack for peace of mind.

The 4ALLFAMILY NOMAD BIG 48H Insulin Cooler Travel Case is a TSA-approved, hard-shell medical cooler designed to keep temperature-sensitive medications like insulin safe and cool for up to 52 hours. Featuring advanced Biogel technology, it maintains stable fridge-level temperatures without freezing meds, fits up to 7 insulin pens, and is lightweight and compact for hassle-free travel. Perfect for diabetics and anyone needing reliable cold storage on the go.

Specifications

ASIN	B0964ND8Y3
ASIN	B0964ND8Y3
Additional Features	Biogel Cooling, TSA Approved, Extended Cold Retention
Best Sellers Rank	#306,235 in Kitchen ( See Top 100 in Kitchen ) #476 in Cooler Bags
Brand Name	4ALLFAMILY
Capacity	900 Milliliters
Chamber Depth	4 Inches
Color	Blue
Container Type	Bag
Customer Reviews	4.6 4.6 out of 5 stars (594)
Customer reviews	4.6 4.6 out of 5 stars (594)
Included Components	Cooler, 1 x Biogel Ice Pack
Insulation Material Type	Stainless Steel
Item Dimensions D x W x H	20.1D x 8.4W x 22.6H centimeters
Item Weight	0.73 Kilograms
Manufacturer	4ALLFAMILY
Manufacturer	4ALLFAMILY
Manufacturer Part Number	BASIC
Manufacturer reference	BASIC
Material Type	Stainless Steel
Model Name	NOMAD BIG 48H
Pattern	Solid
Product Care Instructions	Place your Biogel pack in the freezer for 6-8 hours. When you take it out, put it in warm tap water for around 3 minutes before you insert it into the cooling bottle. Put your medicines inside along with the frozen pack and close the cooler. After use, clean the cooler with mild soap and warm water, then air dry.
Product Dimensions	20.07 x 8.38 x 22.61 cm; 730 g
Recommended Uses For Product	Medical travel, daily trips, carrying insulin and other medications that require cold storage
Shell Type	Hard
Size	2 Piece Set
UPC	615666277767
Unit Count	1 Count
Warranty Type	full warranty
Water Resistance Level	Not Water Resistant

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