The Journey to WOW: the path to outstanding customer experience and loyalty Paperback – December 5, 2021

An excellent, thoroughly entertaining, and absolutely enriching book detailing how to create a customer-centered organization/company. The story and characters are charming and engaging. Cameron is easy to identify with and Maddy is hard to forget (which is on purpose!). The story keeps the reader moving, thinking, curiously focused, and always wanting to know what comes next. The actual lessons are presented in practical, entertaining, and memorable ways and never come across as dry or textbooky. This is of the best business books I have read in years.