The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty

Shaun Belding ( The Journey to wow) : Shaun Belding is CEO of the Belding Group of the Companies, when I saw the title CEO, It's given goosebumps in my mind. I am Employee of one company where I manage the client and their customers as well. So, I want to grow and Shaun proven that this book give you value of your. I personally use the fundamental of this in my life. Really, I got positive impact through client and customers and through organization also.Wow : " complacency is the enemy. Be as vigilant your customers as would your dearest friend"Whole book depends of this quotation, you will laugh, you will learn , you will live with the book.

Fantastic book.reads like a story rather yhan step by step book, but a very valuable and inspiring lesson. I even messaged the author and he responded immediately

It was an ok read but no real “insights”

The story is a bit lame, but the message behind it is outstanding! If the reader doesn't learn what great customer service is from this, then he is not interested in customer service.