INTEX PureSpa 4 Person Inflatable Hot Tub with Energy-Efficient Spa Cover | 28449EP Greystone Deluxe: Built-in Hard Water Treatment, 69in x 28in - 2 Headrests & LED Light Included

First, this review is based on the square, energy-efficiency, salt water, 4 person Intex Purespa version but some comments could apply to similar versions. This was 714$ when I purchased but I noticed when I came back to leave this review they were not as common. TL/DR (Too Long/Didn't Read)- Great hottub certainly worth the price. Setting up: Read the instructions! I am normally one to skip the instructions but if you follow them you will setup in the correct order and it will save you so much time and headaches. It will first have you inflate the bladder. It is much harder to inflate this in a later step. Everything inflates either passively or by the machine so there is no need to blow up anything with your mouth or any non included machine. Truly a great aspect. It is very easy to setup, took less than 1hr and most of it was filling the hot tub with water. What to purchase before or at the same time: SALT- if you have the salt water version make sure to purchase salt. It will not come with the hottub and you can not use table salt. Any pool/hottub salt will do. You will need 5 lbs just to start, most come in 40lb bags Thermal pad- If you plan to use this in the winter or in a cold climate. I strongly suggest doing anything to save your monthly electricity bill including this pad. You could get a pad, or a carpet, anything to help insulate your hot tub from the cold ground. It comes with a thin bubble sheet but the more insulation the better. Skimmer- even after 1 use your tub will have hair, dirt, leaves, etc inside and cleaning it by hand will be difficult to impossible Test Strips- it will come with a pack of 20 but most of those will be used in the first few weeks when you develop a cleaning habit Pros: Energy-efficient version- I STRONGLY suggest this if it is available. I got mine for 714$ but came back to write this review and saw they were already harder to come by. It has a cover that goes all the way down to the ground filled with thermal foam and comes with the air bladder to put in the hot tub between the water and the cover. I can only imagine how much money I will save because of this. Thick strong plastic- The hot tub itself and the cover are "hard" thick plastic. It will certainly last a long time and hold up to most things. It seems more durable than bouncy house material. You could easily sit on the hot tub walls and it would support you, though I would not recommend this. Salt-water System- I will update after 2 months but so far this has been amazing. Just added salt and the system breaks it into sodium and chlorine. Seems other hottubs can be converted to salt water with many aftermarket parts that would cost you the same as the entire inflatable hottub. **2 month update, the salt water has been amazing literally just add salt every week or 2, no other chemicals bought, even stopped using the strips** Control Panel- It is portable and can be brought into your house or you can hold it in your hand while in the hot tub to either see the current temperature or make adjustments. The charge lasts a long time and easily charges by placing it on the control base. 3hrs to fully charge it. The APP!- if you are looking at hottubs without an app, stop. This is easily worth almost any extra expense. It will allow you to setup schedules and control the hot tub from anywhere in the world. Lights/ 2 Headrests- The lights and headrests are pretty cool extra item that if you wanted them and they were not provided, in the case of some other hottub purchase, it would cost you 30-60$ for both. So factor that in when looking a prices. Inflation- The control base inflates all pieces of the hot tub. Only the cover is not inflated by the control base and that is because it passively inflates. No need for another inflating machine or using your lungs like with some other hottubs. Bubbles!- The bubbles are much better than I could have ever expected. Are they jets that target parts of your body of course not. This isn't a $5-20k hottub. They give a great ambiance and push the water 6 inches above the normal water line. I can't compare them to other inflatable hottubs but they certainly impressed me. Sanitation Schedule- Certainly a must for a saltwater based hottub. You can make it so your hottub essentially cleans itself without constantly thinking about it. **2 month update, I just have it run 3 hours every night and the water has always stayed perfectly clear and clean** Warranty- **4 month update. It is 1 full year and covers EVERYTHING. It is very easy to use, I called up Intex and spoke to someone within 3mins. Pretty much no questions asked and arrived within 3 days. Had to have electrode splitter replaced and cover started to rip and Intex replaced both with almost no hassle. Cons: Size- This applies to all inflatable hot tubs. If you regularly have 2 people getting in...get a 4 person. 4 people...get at least a 6 person. Square shape seemed better to give people their "own" corners. Heating Up- It takes a LONG time to heat up. Do NOT expect to get in it the first day it arrives. Depending on the temperature it truly heats up at 1 or 2 degrees F per hour. If you put 60 degree water from a hose to fill the hot tub...it will take at a minimum of 24 hours to get to 95+ Errors- Once the system gets an error it will stop heating until the error is cleared. To clear the error you must unplug the hottub. This is to obviously prevent damage, but can be a pain if you don't check the control panel or the AMAZING APP and are about to get in the hottub sadly finding it at 85 degrees. Tips and Tricks/FAQ-Answers I learned: Electric Cost- If you have made it this far here is the answer everyone wants to know. After 4 months of use in the CO winter which saw -18F and months of night lows below freezing, the cost of electricity was an average of 1$ per day. This is at a rate of $0.09222 kWh so adjust for your region. This is also with the temperature set at 102F. I can only imagine how much less it will cost in the Spring. Salt- Get the salt before it arrives. Error Codes- Unplug the hottub to clear error codes and get the heat going again Ground Padding- Get a thermal pad to insulate the hottub from the ground. First time filling- Fill it with hot water and not your hose to save money on heating and time for the first fill. I suggest filling it with your hose 1/3 of the way then directly attach the hose to the hot water spiket by a sink or washing machine. This prevents shooting 120 degree or higher water directly on the hottub. Sanitize- Schedule sanitize cycles everyday to reduce bacteria growth unless you use it less than twice a week. Then find something that works best for you. This is the only way chlorine is created. When can it be used/minimum outdoor temperature?- You can use it all year round. You can use it below the 40 degrees it says. If you use it in cold climates, be smart. If you live in Minnesota and it is going to be negative 20 degrees for a few nights, you might want use it in a garage or take it down entirely. Every degree below freezing is a greater strain and risk. 95 degrees inside of the hottub and -20 degrees outside would put a large strain on any product. I live in CO and I plan to move it in the garage when it starts to snow/ the worst of the winter. To protect my hottub and because of the electric bill I would fear. Water Temperature- after lots of research and my own experiences...it is entirely up to you. Some days 100 is enough for me, others I want 104. But what is clear is that it takes a long time to heat up and a linear temperature increase is a exponential electric bill increase. Start low. Increase until you are satisfied. Can not confirm yet, but many say the difference between 100 and 104 is 10-40% in savings. ****All of the above is after 1 week and 4 month update of use. Large purchases are important and I tried to answer all the things I wanted to know when choosing between products or getting an inflatable hottub at all.****

My wife purchased this for me after back surgery. Once the incision had healed, hydrotherapy was recommended by my physician to aid in the recovery process. Unfortunately as many medical facilities were shuttered due to Covid restrictions and have not yet reopened due to the nursing shortage, we looked into Hot tubs and spas. This unit was much more affordable than permanent fixtures with higher voltage heaters and such. Don't get me wrong. I love this thing when I can use it! It is basic and doesn't have the seating that a more expensive fixed model would have, on the occasion that it throws an error code, multiple resets are needed to clear them. but at a fraction of the cost, these are things I can live with.... The only issue that I wasn't able to live with lies with the inflatable top. Stitching around the handles combined with the force required to break the surface tension of such a large area of water (6 ft * 6ft) eventually cause tearing in an inflatable overlay that helps the heater warm the water and keep the water warm. Tears cause leaks, deflation removes the insulative properties that make this work... etc.. etc.. First, it would be nice if these part numbers were available in the store through either this site or Intex directly for replacement. I could imagine scenarios where bladders could be misused as pool floats, or otherwise damaged from misuse. I wound up calling Intex directly as I could not find a replacement part (for anyone looking: SPA CEC COVER INFLATABLE BLADDER FOR SQUARE 6 PERSON part # 13151). The initial interaction was great. I was told it would be covered under warranty and shipped out. I just had to cut out a 6x6in patch of material from the bladder and cut out the inflation valve and upload photos when that was done. Not thrilled with the idea of rendering my spa cover useless while i waited for the shipment (US smartpost is probably the slowest shipping option available). The replacement came about 3 weeks later. As I had been recovering from spinal fusion and the weather in Chicago is freezing at this time of year, it was a week or two until I could clean the tub, hose it off, and set it back up again in the basement. This was not the first time I had to drain and refill the tub as we had been following the recommended maintenance of the unit since receiving it in August. Had the standard issues... E90 low pressure error does not like to clear from the unit once detected. E91 low salt error is common when salt is added to cold water that hasn't circulated for a while. So I scrubbed down the tub during a traditional spring day here (about 40 degrees F) - the first in 2 weeks where rinse water would not have frozen. After much scrubbing and swearing, moved the unit back inside and filled it. After adding water ($$$) and salt ($) to the unit, I inflated the bladder and re-re-re-re-reset the unit to clear error codes. Finally the heater was circulating, the bladder was in place, and I went to bed. The next morning, the new bladder was limp. I refilled it again and placed it over the tub... a tiny hissing noise turned to bubbling when lowered into contact with the water. This is the fun part. I hadn't been able to use the tub for a month... I was able to get a hold of someone. I explained the problem, referenced the replacement order that i had received the prior week. I was told it was not a problem. I just had to butcher the new bladder (which was kinda working, but as it was new needed to be replaced) and MAIL them the pieces, not upload images, but mail the actual pieces in before they would approve the replacement. So, after being unable to use the hot tub, I would have to render it useless, wait for them to receive the pieces (3 weeks) and then wait for approval (1-2 weeks) and receive the replacement (Basically totaling 3 months of the year that I could not use a device that I was using therapeutically.) Waiting 3 months to use anything that has been purchased due to a warranty issue is unacceptable. If this were a car, Lemon Laws would require that I be compensated for the inconvenience and supplied with a new vehicle. All I am asking is let me pay for the damn bladder that is not available anywhere. then refund me when I send you the defective one back! And express shipping at this point is mandatory! Again, to clarify... I like the product. But I do not think anyone should spend several hundred dollars ( I even think it was listed at over a thousand from a reseller on here at the time i purchased) without having proper expectations. The above is the warranty policy. The parts are not readily available online. The variety of parts for different units are not interchangeable. Basically, overall support could be better. If you are considering a portable unit, this is a great one to consider! If you are looking at price for something to use year round in a cold climate outside, invest 7,000-10,000 on a 220v unit that is insulated. We got this one as we were considering a permanent unit... which we will probably be getting when we can afford it...

After kicking around the idea of an inflatable hot tub for 5 or so years we finally bit the bullet! And so glad we did. I purchased an extra pad to lay down a bigger footprint. Glad I did this as well for a place to stand getting in and out. Set up was a breeze. So simple. Instructions were perfectly fine. From start to finish filling it took a couple hours. Not long at all. The control panel took the longest to charge. Water went in at 68 degrees and warmed about a degree every 35 to 45 minutes while it was still warm outside. By the time I woke up it was at the 95 degrees I had set it for (not hot enough) Spent a good hour in there this morning and in the hour I did lose 3 degrees of heat between outside air and the bubbles going. Bubbles strength is actually impressive. I didn't expect that much force from an inflatable. We ordered the 4 person chlorine/ bromine version. I would definitely have to like the people in there. To fit 4 you'd have to sit cross legged in the corners or make a weird leg sandwich, but for my husband and I it's perfect! I went to the Intex site and with average use and proper care each fill should last about 35 days. I'm good with charging out my water once a month. I'm so extremely happy with my hot tub. Let me give you another review after further use. So far I feel like I got a great product for my money. With a brand I know and trust.

UPDATE: updating from 1 star to 5. I contacted intex and they provided a new pump motor under warranty, which was pretty simple to install after watching a video online. Unit has now been up and running again for over a month without any issues. Pleased with Intex’s assistance. Be sure to initiate contact through their live chat feature on the website. I got immediate assistance there, whereas I submitted a request for assistance 3 times through the jotform on their website and did not hear anything back. ORIGINAL REVIEW: Setup was easy. Ran perfect for 4 or 5 days. Used it twice. Pump died on day 5 or 6 and no longer moves water. E90 code flashing and no longer able to sanitize or heat the water. Spa was installed in an enclosed porch, fully protected from the elements. I have reached out twice now to Intex to report the issue/request help with no response. I’ve never purchased anything this expensive that just died in under a week. Between the spa and accessories (seats, cleaning kit, inflatable headrests, tray table), I’m out around $900. I struggled with making this purchase, as it was A birthday present for myself and I always am in on the fence about if I should spend money on something that isn’t absolutely necessary. I pulled the trigger since I had the 6 month payment option through Amazon. I wish I could return, but Amazon says I cannot since the unit worked for a few days and need to troubleshoot with Intex. I understand this policy, and it isn’t Amazons fault that the manufacturer is non-responsive, but this stings. I almost never leave reviews- but making that first payment to Amazon this week on something that isn’t even working definitely stung. I would honestly recommend going with a different brand. I chose to go with this because I had an intex pool in the past that had the salt chlorinator system and we had no issues at all. Apparently these spa units are not as resilient or reliable according to all of the online forums, and FB groups I referenced while attempting to troubleshoot.

Hello Everyone, I just wanted to share my experience with this product. I would first like to say it is very easy to assemble. That being that it is very difficult to get the control unit to attach properly to the tub as it will leak and depending on where it is potentially flood your garage. The biggest kicker is how much time you will be spending just trying to keep this thing operating. It will constantly throw random error codes over and over again on an almost daily basis and once you have tried to solve one of the many error codes another will pop up. During this time the tub is not heating and when you finish diagnosing it would could be a couple hours or a couple days it will take another day or so to heat back to temp. Now as far as running the filter every time you run the filter the water temp will drop significantly as it cannot heat and filter at the same time so in summary every time you run the filter the hot tub will not be functional for a couple days again. You see where im going with this. Appreciate the sparing moments the hot tub is actually running and upto temp as those moment will be few and far between. I would recommend being in shape if your purchasing because you will constantly be bent over in tinkering with and performing maintenance like a mechanic. If you have back problems I would not recommend. The customer service is TERRIBLE and does not care about the warranty they say they offer. If you try and reach out they will basically tell you to to pound sand and it’s not their problem. There service email as well is useless and you will NOT get a response from them.

Product is great I had one of the headrest damaged it doesn't compress like the other one that was sent out . How can I get it replaced without sending the hole product back .

Honest review: This is NOT a fill it and forget it device! My second time with Intex hot tub. My 1st one lasted just over 3 1/2 years. I had the round 6 person version previously. They are like owning a German luxury sports car. You MUST baby them, as they're fun when they run. You must pay attention to chemical maintenance and keep clean filters in them don't let them run on dirty filters. If you are not going to use the tub for extended time. Drain it and unplug the pump. The unbalanced chemicals, accumulating dirt and sludge will deteriorate the walls and the internal components of the heater/pump. If you purchase one of these you or someone needs to be the DAILY pool boy/girl. Make sure it has protection from sun and rain. Make sure you have a protective solution (besides the bubble cover Intex gives you). Get one of the rubber mat solutions to protect the bottom of your tub. If outdoors get a cheap gazebo to help protect from the elements. I used to run my first tub heater 24/7 and shut it down for the winter (yes in Northern California). I would keep it up but with additional covering from the wind, rain and sun. This new tub is different. It is a Salt water hot tub. Which means you don't have to deal with Chlorine or Bromine and spa up and down balancing. However, you still need to be just as vigilant. The tub uses a device/chemical process to convert salt to chlorine. This is done using the SANITATION process that needs to run daily for 5 to 8 hours. You still need to manage salt levels, PH, Chlorine etc. Super important to rinse the filters DAILY to avoid E90 errors. I've gotten two since I've owned for a little over a month. Found a tip on YouTube that states you need to shake out the bubbles on the filter before putting the filter back after rinsing. Haven't gotten a E90 since I started doing this. Also it is recommended you run the bubbles daily for an hour. Honestly I really don't have time to do that so I try to at least every few days. Ive been using the tub pretty much daily. Great relief after a strength training/Peloton or work stress. What I like: - The size of the tub. No way you're getting 6 adults in there but nice size for 2 - 4. - Removable control unit. - WiFi/Application (make Sure you use the NEW version and not the old one that's buggy and pretty useless). I did loose the WiFi radio for a few days reached out to support. But it came back and has been working for a couple of weeks again without issues (fingers crossed) - Intex Link Application scheduling. - Need WiFi to work but this is a must to manage all these maintenace task and schedule pool heating segments. - Salt water system. No more overly chemical yukyness. Way less chlorine exposure. - New style cover - looks really cool, keeps your tub insulated and heated. It's heavy, kind of cumbersome and many folks complain about it. What I don't like: - Customer service - send you back a reply you can't reply to (DUMB) so you have to keep filling out a form to reply. - Instructions are very vague - Application is a little weird (but useful and necessary). I'm starting to get the hang of it. Otherwise your tub won't be hot or clean when you're ready to get in. - Heat dissipation during usage (all inflatable hot tubs have this issue as outside air is used for bubbles). - Filters Overall: Great hot tub experience for a fraction of the cost. I haven't had it long enough to see what the energy cost will be. Or how long it will hold up. I see lots of low ratings and issues. Hot tubs are ultimately a gamble and very dependent on how they're cared for and the Intex or any of the manufactures QA at the factory. You could get one with an issue or a good one. When everything is working they are AMAZING! When they're not they are a pain to deal with. Returning them would be a shipping nightmare. Getting rid of an old one is expensive and difficult. So would I recommend any inflatable hot tub? It depends on if you're willing to take the risk as your bargain inflatable hot tube could be a messy nightmare. Sorry.... hope this helps.

We have used many brands in the industry of inflatable hot tubs over the past 12 years. Intex has been the name we like the most. So when I saw this new, heat-saving design, I thought that it must be good. I do like the set up for the control heater and control center. I like the square design. However, this new design for the top/cover was poorly conceived. The first time it was rained on, the cover pooled water in the center, I had to bail the water off with a bucket, before I could get the top off. It still soaked up so much water inside of that, insulated lining inside of the large cover/top, that even 2 days later, water was still soaked inside of the cover, I struggled to get the top off so that I can use my spa tub. Then once I have relaxed my muscles in the tub, I now have to pull , lift, and tug on this heavy, soaked cover, to put it back on. Well ... There went my relaxation... It was so heavy, that my husband had to help me to put it back on. One week later, it is still full of water around the bottom of the cover. I can barely move it. I am so disappointed with Intex. This spa was not cheap, because of this new design. I will have to make my own cover for insulation. One that I am able to remove and replace independently, despite the weather and without pulling a muscle.

Surpris du rapport qualité prix, le spa est d’une belle qualité, la toile pour couvrir le spa est de bonne qualité. Cela fait 2 semaines que je l’ai parti et tout fonctionne bien. Fonctionne aussi avec une application sur mon cellulaire. J’ai pris la grandeur pour 6, pour 4 on est très bien pour 6 je ne suis pas sur. Faut prévoir un bon 24 h la première fois pour chauffer l’eau, mais après tout va bien.

This spa has been such a nightmare - do NOT buy! I have had it two weeks and have had the following huge problems: 1) cannot balance the water chemistry no matter what I try. Have added baking soda to raise alkalinity, now chlorine and ph is too high. 2) Instructions did not specify brand of salt to use - wasted $52 on a bucket of salt sold by local saltwater hot tub store only find out I needed plain spa or pool salt. Back to the another store to get right type. 3) the biggest disappointment is that even with heater on full, the water temperature literally goes from 104 degrees by one degree every 2 minutes after I get in, so after 10 minutes the spa is now down to 99 degrees and keeps falling, due to rapid heat loss from air bubble system. 4) the worst was the latest issue today when after a rainstorm the already super awkward thermal cover filled with water and all the white insulating foam blanket bunched up on one end. I could not move the cover. It was dreadful to begin with, with massive wrinkles from day one and now it is useless.It weighs about 50 pounds and I cannot get it back on the tub. I suggest this tub is perfect for indoor use in a heated space if you can eventually get the water chemistry safe, but does not work well outside.

I just set this up. Pretty easy, but I had a round intex spa before (cold snap wrecked it, my fault). I like that you can order parts from Intex if there is a problem. Please look at the picture. There are very few pictures showing the top cover. People are showing reviews where they inflated the top cover (you are not suppose to do this) and it looks like an igloo. The insulating value of this cover looks to be better than my previous round one. It's in two parts now, which is maybe a bit annoying. The other thing to note is the manual says it uses salt and creates chlorine using an an electric titanium catalyst. I have not tested this yet, but put the 2.5kg of salt in. Salt sold separately. The machine tells you with an error code when to add more salt or if you have to much. Intex really needs to go away from the 1990's micro controller with crap display and just put of 5$ LCD on the control panel with plain english errors. The wifi setup also is terrible. Basically you need an android tablet if you have a newer iphone. It's 2.4ghz only. After setting up the first time you can then use the iphone app. The whole thing should be updated to IoT Matter standard and just show up as device on google home, home assistant etc. Once again old technology.

Nous avons attendu quelques temps avant de faire notre évaluations pour être sur du produit et vraiment il a surpasser nos attentes . Nous avons vraiment été surpris de la solidité du spa, on peut s’assoire dessus sans problème . Il est grand , profond , il devient très chaud et coter c’est vraiment parfait . Petit conseil pour avoir une autre toujours belle , programmer votre moteur à fait l’assainissement ( eco stérilisateur ) de minuit à 4-5h du matin à chaque jour et n’oubliez pas de faire fonctionner le filtrage au moins 16h par jour :) L’assainissement change le sel en chlore ce que nous ,nous ne savions pas , sa nous a prit 3 semaines avant de comprendre 😉

Set up was a breeze. Works great. 104 every night after work. Keeps up in temps down to 5 celcius. It does cool as the bubbles are running. Depending on ambient temp it will drop from 104 to 101 in 20 minutes. The app and schedule works great. Best $1k I ever spent