Avalon Self Cleaning Bottleless Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Cabinet, NSF Certified Filter- UL Listed

Update (1 year after purchase): Just under a year, the water started dispensing slower and slower until it just wouldn't dispense. When I checked my warranty, it was just past the 1 year so I took my precious time in contacting Avalon and decided to fix or see what was wrong. After watching a few videos on their website and some others on YouTube, I opened the top, I saw that the water was frozen, so I thawed it and it started to work for 1-2 days and it froze again. I finally contacted Avalon to ask for assistance and hoped they knew what was wrong. Tyler H was such a huge help! He gave me instructions to do what I had already done so there wasn't anything else I could do. Tyler says that the water shouldn't freeze again and I explained that it did. I wasn't expecting a replacement since it's past the 1 year warranty. They sent me a box to return mine and shipped me a new one! I can't express my gratitude enough! We drink so much water (and it's so important), that when it wasn’t readily available, I had to use a small water filter which wasn't fun for 7 people in a home. I'm so glad I contacted Avalon because their customer service is superb! Tyler was great to work with and very responsive! We are once again a happy hydrated family! lol Update (6 months): now that we have to replace our filters, it hurts that it’s $100! Update: it’s been a couple of months and we still love it. One of the complaints we have is that the tray below is small. The cups/mugs sit on it fine but just having it slightly larger would have been nice. I feel like my kids drink more water now that we have this and it’s easily accessible for them. My husband complains it’s sorta loud but I didn’t think so. It has a cooler so it sounds like a fridge kinda. Doesn’t bother me. Original: My husband and I put this together so imagine me reading the instructions and him trying to “wing it” as usual ha-ha. Aside from that, it wasn’t too bad to install. We did have to drill a hole in our cabinets to run the (small) hose through to the sink. The manual was sort of helpful but the photos were not great and hard to see and it could have explained things better but we figured it out. The cold water is cold, room temperature is cooler and the hot water is pretty hot and will great for tea, instant oatmeal and Cup-O-Noodles! As far as value, it’s not like I buy these things often (first one) so I don’t know but it seemed reasonably priced.

Bought 1st water cooler in 2021, after 18 months the cooler started to freeze, no dispensing water at all, after 2 weeks of emails with customer service and numerous troubleshooting actions (open the cooler, clean the cooler, plug and unplug, delaying tactics), they decided it was a "technical issue" but infortunatelly for me, it was out of the 1 year warranty, so they offer me a $50 coupon and the promess it won't happen again. In 2023, beleiving these people, I bought the second cooler, directly to them, since the coupon doesn’t apply to amazon purchases, 18 months later, guess what, it is freezing again. I called and they said the same exactly script from the first cooler. End of the story, 2 coolers and $500 later, I have no cooler, this is garbage and salespersons are misleading customers to buy this coolers knowingly that they are not going to work after certain ammount of time. STAY AWAY. DO NOT BUY. SAVE TIME AND MONEY. THEY WILL NOT HELP YOU, THEY WILL TRY TO SELL YOU ANOTHER UNIT AND MISLEAD YOU. 1ST WATER COOLER from: Support <[email protected]> to: Hector Hernandez date: May 17, 2022, 8:51 AM subject: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Thank you for taking the time to provide your order information. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler at no cost. However, we would like to provide you with 40% off a new water cooler of equal or lesser value. 2nd COOLER from: Customer Support <[email protected]> to: Hector Hernandez date: Apr 17, 2024, 2:52 PM subject: Re: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] signed-by: avalonh2o.com Hi, Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Unplugging the cooler is the only way to stop the cooler from freezing as turning the cold switch off is not sufficient. 72 HOURS LATER Based on the troubleshooting, it appears that a replacement unit would be needed as there would not be any further troubleshooting or replacement parts to resolve this type of issue. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler...... we would like to provide you with (40%) off a new water cooler of equal or lesser value. (40% OFF WHEN BUYING DIRECTLY FROM THEIR WEBSITE, WHERE THE SAME WATER COOLER IS PRICED AT $299, when in Amazon is priced at $199 (WOW WHAT A HUGEEEEE DISCOUNT). Order summary avalon A5 × 1 Grey (-$149.99) $299.99 $150.00 Subtotal $150.00 Shipping $0.00 Taxes $10.50 Total $160.50 USD

Works great. If you plan on hooking into an RO system and bypassing the filters, there is a electronic valve between the two filters that you need to connect you line to. If you skip that valve the tank will leak because that is what shuts off the water when the tank if full.

Why did you pick this product vs others?: This is our third water cooler and our second Avalon water cooler. We had our previous Avalon cooler for over four years before the cold water spigot stopped working. Based on online videos, a handy person probably could have fixed it. Averaging the price of the cooler over four plus years makes this s great investment. We have a direct water hookup and we love the bottleless cooler. It comes with all the hookup parts and was easy to attach to the water source. The cooler is much easier than filling up pitchers and changing filters. There are two filters to change every six months, but they are easy to exchange. Averaging the price over four plus years makes this s great investment. The availability of having instant cold and hot water is a wonderful convenience. The base is not included, but it certainly raises the spigot to a better height. We were able to keep and reuse our base for our new cooler. I would recommend it.

TLDR; Filters great, but no fix for lack of cold water Originally I gave this 5 stars. But now I’m dropping it down to 4 stars for a couple of reasons. I purchased this in September 2020. Setup was incredibly easy for a single lady in her 20’s with limited tools. It was light and easy to move around alone. It’s relatively quiet. The hot water is HOT and the cold water was COLD. I hardly use the warm water, but it’s warm. The taste of the water is incredible. The filtering works very well. The price of the filters isn’t cheap (about $100 total), but you can reset the filter and use it again which helps save a little money. It still filters the water well and tastes greats. My two issues with the machine and reason for 4 stars are as follows: (1) It cannot accommodate larger/taller water bottles such as a Stanley. (2) No issues at all for four years. Then suddenly the cold water stopped working. The hot water is still hot. But the cold and warm water are very warm. I reached out to the company to see if perhaps I could get a replacement part, but there is no fix. The only option is to toss it and buy a new one.

I bought my unit as a used/very good condition - but after opening up the repackaged box the unit was still new and it even came with extra filters which was a plus+++. The filters are $90.99. I've been using it since beginning of Feb 2019 and today is nearing the end of Sept 2020 with no issues. Filters need changing few months back but the water keeps coming out :) The taste of the water isn't bad but need more filtering for the best tasting water. I added Frizzlife 3 stage under sink filter system and water is GREAT now! If you tired of lugging 3 or 5gal water bottles as i have been for over 20yrs with my last water cooler this is the unit to buy as i didn't want to rent someone else's unit. If i have anything to say bad/negative is that the water comes out a little slower than my old cooler. You do have the option of turning off the hot water tap in case your afraid of a child pushing the hot water button (the button does have a lock on it but isn't hard to slide and push) and burning themselves or wasting electricity keeping water hot for nothing. You won't be disappointed. Buy It!!! I paid $201.88 used/reboxed and now it $199.99 brand new :) so the price has come down!!! Thank you for reading my review!

I’m extremely disappointed with this Avalon water cooler. After just over a year of normal use, both the cold and hot water functions completely stopped working, making the unit basically useless. What’s even more frustrating is the company’s response. When I reached out for support, I was told there was nothing they could do because it was just past the 1-year manufacturer warranty. For a product like this, you would expect it to last much longer than a year, and for the company to stand behind it better. I wish someone wrote this in the reviews when I bought it...

Hey there it's me CharlieT: I had an exceptional experience with the AVALON bottleless water cooler shipped and sold by America’s Distributor. Their customer service was outstanding! After thorough research and reading countless reviews, I decided on Avalon. When my first Avalon bottleless water cooler arrived, I noticed the door was broken. I immediately contacted the seller, and they responded promptly with clear instructions. Within just 72 hours, a replacement cooler was delivered right to my door. The company provided everything needed for setup, and now we enjoy pure, fresh water that tastes like it’s straight from a spring. Having taught customer service for 32 years—from the airline industry to state government—I understand the importance of exceptional customer care. It is the frontline and backbone of any successful business. I wholeheartedly recommend Avalon and their products. Both the company and their machine are top-notch!