Mini Guardian - 4G Medical Alert System by Medical Guardian - Call to Activate - Assistive Devices for Elderly Monitoring , 24/7 Easy Alert Button (Black)

Thankful for this product as my father lives a distance from me and this allows me to feel more secure with him loving on his own.I considered many other products, researched and reviewed them, and settled on this. I’m happy with the service I’ve received and appreciate that I can also receive alerts in addition to my father that using this.They are responsive and very proactive the way you’d want with someone keeping an eye on a family e member in need of this type of support.

We bought this device after my grandfather fell at home and couldn't get up. Luckily that time he was able to reach for the phone cord and call my mom. But we didn't want to take any chances so we purchased the device in case he fell again. We even added the auto fall detection to the subscription in case he fell and couldn't push the button. When the device came we set it up and tested it without issue and were assured that the auto fall detection had been added. However my grandfather fell twice while wearing the device and it never detected his fall. The first time he was okay and was able to get up on his own and call us but the second time he fell face first, with the button even underneath of him, he hit his head on the way down and was unconscious. If I hadn't checked on him before going to bed he probably would have died on the floor. The button was never alerted and never sensed anything. He's now in the hospital in ICU and will not be able to return home. When my mom called to cancel the subscription, they tried to persuade her to keeping it, even after she explained what happened. They weren't empathetic or remorseful at all. They even told her that the auto fall detection was never added to the plan and the guys response was oh, it was just a mistake. When my mom persisted and told them to cancel the subscription he then attempted to charge her a restocking fee even though the device itself was purchased through Amazon. I am disgusted and disappointed by this entire experience. It was evident that they care more about the money from their subscription (which is not very affordable to begin with) than the actual subscribers who are trusting them for emergencies!

Through Amazon for my wife I purchased this item and two competitor items on August 2, 2021. After their arrival, my wife and I compared and contrasted the three systems. We dutifully returned this device and one other system to Amazon. Amazon acknowledged the returns and refunded both.We thought we were done.Carefully reviewing living expenses a few days ago, I realized we were paying $59.95 monthly to Medical Guardian for MONITORING. Note that we had returned the device *months* before to Amazon. We had NOTHING for Medical Guardian to monitor. Amazon did not advise Medical Guardian that we had returned Medical Guardian's product.I called Amazon Customer Service, Amazon/Visa Customer Service, and Medical Guardian Customer service. Because we had not notified Medical Guardian to CEASE AND DESIST monitoring, our monthly payments continued. As you might guess, I spent two or three hours "on hold" between the three "customer services."On 2/9/2022 we sent an officially required CEASE AND DESIST email with signed attachment to Medical Guardian, as they required.We *may* get some refund for Medical Guardian's monitoring NOTHING (the device we had returned in August to Amazon).You are now advised to look for the mouse print. If you buy a device which includes monitoring, you may pay for the monitoring even if you return the device. You will continue to pay for monitoring unless and until you send a specific form letter announcing your suspension of the monitoring service.I hope my dumb and foolish over-look helps prevent you from throwing money out the window.

The part that connects the lanyard to the device comes apart very easily. In the beginning, when it disconnected, I was able to slide it back into its joint. However, now the part of the connection that holds it in place has broken off and I am having to use Gorilla Glue, to hold it in place. Where the lanyard and the device connects should be made of stronger material, maybe aluminum or some water-resistant metal or harder plastic, but it is not and so it has easily broken. This can cause the device to be lost during strenuous physical activities or yardwork and lost, damaged, or destroyed.

We are paying $50/mo to cover fall detection, the fall detection doesn't work and my mom pushed the button today to make sure it was working before we left her alone. It went to a recording that repeated for 5 minutes before cycling back to the beginning. No one ever answered. We are canceling our service and going with aa. Different company