Avalon Premium Hot/Cold Top Loading Countertop Water Cooler Dispenser With Child Safety Lock. UL Listed- Black

Perfect size, nice hot and cold water. This my second one. The heating element failed on the first one after about five years. Regardless, the price makes it very affordable and great customer service.

This is a great unit. Don't listen to people saying it isn't hot or cold enough. Some people can't be pleased. You can adjust how cold it gets if you open the thing up but I haven't done that because it's perfectly cold enough.I make tea with it too. It's hot enough to make the mug too hot to pick up without the handle. No issues with tea taking too long to seep. It's also great for oatmeal.If it isn't getting cold it probably got turned over in shipping. NEVER tip a refrigerator. Keep it upright as you unbox it. Contact the seller if you have an issue.

So far so good with this machine. I use this unit every two weeks for bingo night where I set it up to serve 250 people. It is easy to set up and it is easy for customers to push their cups against the paddles and fill with water. The water is heated to a perfect temperature for tea or hot chocolate. I am giving it five stars, if anything changes I will revise.

Bought this initially for about eighty bucks. It worked very well for about 28 days of usage. On the 29th day, i woke up to a floor filled with dripping water. I looked down at a corner and noticed where the leak was coming from. It was through the grill vents, and i did not bother attempting to take it apart to see if it can be fixed. Reached out to Amazon, got a replacement unit. Shipped the old one back.Onto the replacement unit, worked well again for about 4 straight months. This morning, I woke up to the floor absolutely filled with water again. I removed the 3 gallon jug and cleaned the mess up, upon tilting the unit just slightly to drain the water into my sink, the whole unit was gushing out with water from the reservoir. This is a minor tilt about 10 degrees. No idea what these reservoirs are made out of but whatever it is, it does NOT seem to last.Going to contact manufacturer to see if they will warranty the unit. At this point, i should have continued spending my money buying bottle water, than to try to save a few bucks filling up water at a local spring refiilling station. I'm out 80$ and there's telling if customer service will even fix this piece of junk.Stay away from this brand. Will update after speaking to customer service.***6/28/2019 UpdateI am updating this review because I wanted to give some feedback on this issue.I reached out to customer support and got in touch with Jill R. @ Avalon. She was very helpful and attempted a resolution. We went through the troubleshooting, the typical reseating the top ring, and re-seating center stack, and using a brand new 3 gallon bottle. Made no difference. Also a YouTube video from Avalon shows some units have a silicone seal. This product does not have it. The top seal is controlled by 4 twist clips. The problem i believe has to do with over time and loading 3/5 gallon bottles, the seal gets weakened. Not sure if this is an engineering problem but when gravity pulls the water down, those 4 twist clips will eventually let loose and unclip itself. Since there is no rubber or silicone seal/gasket, and when you get close to 1/3 of a water bottle, gravity wins over the O-ring gaps.Anyways, my experience with customer service was fantastic. I have already replaced two of these units with Amazon customer service. Avalon Support also replaced this.5 Star for Avalon Customer Service.3 Star for Product.Not 100% sure if this new unit will last either without leaking. But i have a 2x3 sqf wood floor that is pretty much ruined. That is not the fault of the water bottle, and i cant blame the product either. Could be bad luck, it could be because while feeding the 3/5 gallon bottles, the top O-ring got untwisted, loose over time.I highly recommend following up with customer service. They did the right thing and was very professional. Better yet, they speak english and support their product.4**7/15/2019**Customer Service/Jill R. was able to work out a permanent resolution with me due to the fact that i now have a 2x3 sqft ruined floors. Jill R, offered a replacement to a bottom loading unit Avalon A6. I had to pay return shipping on the new replacement unit they sent me. This was a fair compromise as they paid for the last return shipping in exchange for a new bottom loading unit.5 Star for Customer Service.3 Star for top loading product.Besides the top seal and leaking unit, i found the hot/cold function to work very well. I just don't know if i will ever take a chance at a top loading unit again. If you have a kitchen with tile floors, i would recommend it as bottom loading units are much more expensive. I can't speak to the durability of the unit but i hope this bottom loading unit will last at least several years. My neighbors have a Primo and Whirlpool unit that has lasted almost a decade.Will update once I receive a new Avalon A6 unit.

We have a cabin that has palatable water, but it has a lot of iron, so we choose to get water delivered. This is a handy dandy little counter top dispenser. We bought two, one for upstairs and downstairs. Very happy with them. I got even more happy after we, not their fault, our fault, broke a part. They have THE BEST CUSTOMER SERVICE! Everyone I spoke to was so friendly and on it! I had to hang up on my first customer service person because I got an important work call. They are a small, 40 person, family run business! I highly recommend them for their product and for their customer service. And, if you want a counter top ice maker, I bought this one and love it: https://www.amazon.com/gp/product/B07MBF5R3T/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1.

I absolutely love this product. I don't drink a lot of water, let alone room-temp water so this was a life changer for me. I went from the Brita filter pitchers (amongst other filter pitcher brands) to buying bottled water but none of it has been this easy. It doesn't take up room in your refrigerator to chill your water and it does it all in the machine. Having this dispenser has really helped me hydrate way more and has been by far the most convenient. I rotate 3-3 gallon jugs at home and it lasts me quite a while to 1. Refill my jugs and 2. to change out the jugs from the machine.I also love the readily available hot water. I am a tea drinker so I can always just walk up with my tea cup and dispense hot water and my tea is ready within seconds! I don't have to wait to boil water stovetop or in the electric kettle. I have already recommended this to a friend who always buys bottled water. This saves on the plastic waste and also on time.I did come across one issue after about 4 months of use. The cooling feature had stopped working. I contacted Avalon and their customer service rep was superb. I followed the recommended steps in the email and voila! My machine started working its wonders again.