Galaxy Z Fold4 5G (Graygreen, 12GB RAM, 256GB Storage) with No Cost EMI/Additional Exchange Offers

Beware of the Samsung Galaxy Z Fold series It is with a great degree of disappointment that I am penning these thoughts about Samsung’s, so-called top-of-the-line, “game changing” smartphones, namely their flagship Galaxy Z Fold series of which, unhappily, I happen to have two - the Galaxy Fold 3 and the Galaxy Z Fold 4. Disappointment, because till my encounter with the Z Fold phones, I held Samsung products – from TVs through Soundbars to phones – in high esteem. In fact, the much-touted, much hyped Fold and Flip were the sole reason that, after nearly 25 years, I partially severed a happy relationship with Apple iPhones (not that we didn’t have our ups and downs but they are too few to mention) to switch to Samsung, in hindsight, to my great disappointment and financial loss!. With both Z Fold phones the honeymoon period lasted just 6-8 months. Within that time (thankfully, when both were still under warranty), the protection film on their foldout (big) screens developed ugly, unsightly bubbles and required replacement. Within a week of replacement, the Z Fold4 film failed again and one had to return to the Service Centre to be informed that a problem had been identified in their last batch of protection film and a new batch had been ordered. So, if I did not mind terribly (did I have a choice?), I had to wait a week for the new screens to arrive, which they did and, to my short-lived joy, added another few months to a rapidly declining marriage. Almost to the day the one-year warranty of the Fold 4 ended, its start button failed - one couldn’t switch the phone either on or off. The only way one could do that was through finger gestures (not of the pejorative or derogatory kind), which didn’t quite work the same way as the switch did but, at least, managed to put the phone to sleep and woke it up again when the need arose, otherwise I would have added a prematurely drained battery to my woes. Thankfully, the fingerprint sensor on the start button still functioned, or else several apps that opened with my fingerprint would have failed too (my face not being the kind that phones, for some reason, recognise readily!) Worse was to follow. A couple of weeks ago, I stopped receiving calls and messages on my secondary SIM - SIM2 of the Z Fold4. Naturally, one assumed that a the SIM card was responsible for the mischief and a free swap would do the trick; so, off one went to get a fresh SIM from the telecom provider, not unaware of the attendant inconveniences the process entailed - no number activation for 4 hours and no SIM messages for another 24! However, even after suffering the inconvenience, when SIM2 still could still not make or receive calls, or messages, even to a dummy like me, it was apparent that the problem lay elsewhere – possibly, with the phone itself. So yet another trip to the Customer Care centre, where, by now, I was on first-name terms with almost everyone, so many times have I had to visit them in recent months. Their diagnosis: SIM 2 had failed and needed to be replaced but, oops, the Z Fold4 was no longer under warranty; so, the repair had to be paid for. Okay, one thought, my bad, but how much could a SIM slot replacement cost? Under Rs. 500 (US$ 6)? I couldn’t have been more wrong or falsely optimistic. With some trepidation and lots of embarrassment, the service engineer revealed, almost in a hushed whisper so great was his guilt, that because the SIM slot was integrated with the main fold out screen, one had to change the whole screen: price Rs. 45,000 (US$ 550) or nearly one-third the cost of the phone!!!! And the guarantee for the new display? Less said the better (would you believe 3 months??) Shattered and saddened, I returned home, consoling myself that at least the primary slot still worked and if one were to convert the second SIM to an e-sim, I could do without the SIM2 slot and still have the 2-sim card option operating. But wait, I haven’t finished yet. A few days later, the front (closed) LCD display screen stopped working - an unresponsive black screen that showed a Samsung logo temporarily when restarted but went back to black in nano seconds. In other words, the front display requires replacement, too, not just because it’s black but because the phone has no longer any access to Wi-Fi because, you’ve guessed it, the Wifi is integrated with the front display. If that doesn’t work, Wifi won’t either! In short, if you are unlucky, the Samsung Z Fold 4, can turn out to be a lump of very expensive garbage. So, beware of falling prey to Samsung’s dazzling advertising blitzkrieg. Or expert reviews of phones fresh from the mint. The real proof of the pudding comes after a year’s usage. And, to add insult to injury, the Samsung Z Fold is, in my experience, one of the fastest depreciating premium phones - the resale value of a fully functional “no dents, no damages” Fold4 is less than Rs. 35,000 (a depreciation of 75% for a phone that’s just 18 months’ old!) Imagine what it will be for a phone that has even the merest of scratches or dents, let alone a front display that does not work, a start switch that will not start and a double sim slot that can accommodate only a single SIM! And no access to Wifi.

Superb

Hello, I purchased a samsung Galaxy Z fold 4.I received on 12th April. But device is slow,apps are also very slow.And heating problem is there. I have already contacted samsung smart tutor but the issues is still not resresolved. This clearly indicates that product is defective. Replacement is also not there. I visit Samsung Authorized service center but they are not ready to repair or replacement because product is overseas model .so kindly replace it or refund the money. Regards

Its a delicate phone but worth having. Processor is fast, no hang, best camera nd long battery life.

This is very good phone

Item is made in Korea while the sticker has been placed as made in India...local calls are going as overseas calls. I sent to service center and they said that product doesn't have any warranty and can't be replaced . It's almost a fraud

The design improvement is a big step forward. Had the Fold 2 before this and the tall thin top screen is replaced by this which feels more like the front of a regular smartphone. The camera is amazing. Also 2 physical Sims and an esim (though is either Sim2 or eSIM at a time) is a huge bonus. There is also a nice task bar at the bottom to switch between apps. The only down side .... these Folds depreciate too fast. The price at which I had to sell my old one made me cry. Oh yes, no cover on this beauty.

Amazon sold this phone but the Samsung service station does not support. To start with the phone came with non functioning C-cable. After tremendous failed efforts with Samsung and Amazon support, I bought a new cable rather than pushing for replacement. But then, after 8 months of delicate usage and care and spending Rs 15-20k additional on screen guard, cover, adapter, cable and SPen beyond this pricey phone, it does not open fully. Never go for Fold series phone of Samsung. On whose promise any customer should buy from Amazon when customers are made to run to Brand service and then, seller. In my case, Samsung Service provided denial letter and the seller does not exist any more on Amazon. Is it not fraud? I would strongly suggest to never buy expensive items, be it electronics or any other items on Amazon.

My phone inner screen is damage, how do I go about it?

Phone not activated, when I inserted sim card it is asking sim password, i tried different sim cards also same so i am not able to use this phone till now

i like the unit

Came with expired warranty. "Unusual software change detected" by Samsung device care when ran official software check.