Travelpro Platinum Elite Hardside Expandable Spinner Wheel Luggage TSA Lock Hard Shell Polycarbonate Suitcase

Ya llevo un año usándola y me ha gustado mucho, durable y funcional

Supero mis expectativas, he viajado con ella a Europa y Asia gran compañera de viaje

Initially loved this luggage after a lot of research and recommending it to friends and colleagues, and was planning to replace another set with Travelpro. Never again, have never been so baffled by impossibly frustrating experience trying to simply find a replacement wheel or get customer service to even process my requests. After about a year noticed one of the wheels sticking a bit, then wobbling and eventually starting to rub against the plastic housing the wheel assembly. After an hour and with multiple tools, I was able to remove the wheel housing myself and it looks like it is a bad bearing and screw. If I wasn't handy, never could have removed it despite their videos saying how easy it is (NOT) Figured it was a pretty simple fix to order a new wheel or get service. What an exercise in futility and stunning that Travelpro is so inept and nonresponsive. Even after trying multiple country websites, and watching their silly youtube videos on how to apparently fix many things on your own, and putting in service requests per their website with full documentation, I've simply given up. Travelpro's website and customer service is a disaster and have tried to contact them for weeks and no reply. We're not close to a local repair shop per their website and I've been pleading on chat a few times a week. Nothing and their customer service phone hours are limited. Never again Travelpro - avoid if you travel even a moderate amount and have a problem.

Not the cheapest but worth it. Rollers totally glide. So easy to roll and control. The case and compartments are well designed and solid. Fits perfectly in international flight planes carry on storage. Reviewing with a downgrade. The suitcase was full and tipped down on it’s extended handle and bent it. They refused the warranty. Not impressedz

OK I have to say, I LOVE Travelpro luggage. I’ve had the soft-side, now the hard-side and they are durable and very well made. OK now for the bad part about this luggage set. The 28-inch, and the 25-inch checked bags from the elite platinum line are the exact size width, so if you like to nest your luggage while not in use, or if you like to take two checked-sized bags by nesting them into each other (so you can shop and bring back the additional bag full of stuff), you will not like this set. I was disappointed when I got all three sizes. The carry-on is great, nice size, the wheels feel good and it does nest into the 25-inch bag. However, the 25-inch bag does not fit into the 28-inch bag, so in the closet, I have to have both luggage side by side, so it does take up extra space. Most of my other Travelpro luggage do nest so I’m unsure why they decided to make this line like this.