Microsoft Surface Book 13.5 inch Touchscreen Laptop (Intel Core i7-6600U 2.6 GHz, 16 GB RAM, 512 GB SSD, NVIDIA 1 GB Integrated Graphics, Windows 10 Pro) - Silver

Never even got this laptop started. It seemed confused from the start as it tried to (automatically) update itself using my poor (rural) broadband connection. After spending some time going through set up I left it doing its things but when I returned screen was black and refused to restart. After searching online found a way to reboot.... but several reboots and lots of wasted time later I have no choice but to return it, powers off and refused to restart frequently. Possibly I was unlucky and it was a hardware failure as suggested by Microsoft helpdesk but I'm not sure I want to go through the whole rigmarole of trying to set it up again in case these wretched things are inherently unstable. Only good thing - Amazon are taking it back for refund without a quibble. Although I have to pay postage which seems unfair given the wretched thing is faulty.

I think in life, you have to decide what you want a computer to do. Being honest, that's the question you MUST ask yourself here. This is probably as powerful an all-in-one tablet-cum-computer that there is in the market. If your thing is computer aided design, or artistic or photographic presentations, and travel a fair bit for work, then you can justify this computer/laptop. If you're mostly office based, I'm sure you can probably justify it too, if your work is design based. Otherwise I would recommend the Surface Pro 4.This is not meant to be critical of this computer. It is a great computer. The pen is nimble, responsive, and accurate, the i7, 16GB specification is responsive and speedy, and the art functions are impressive. If there was every a computer that suggests that Microsoft could be competing with Apple for the "artistic market" now or in the future, then this computer is it.My grumble would focus on the size of the screen. which is great for a tablet, okay for travel, but a problem for office work. Couple this with the price, and you're probably going to ask yourself, can I justify this for work, or a hobby you're passionate about. If the answer is yes, then buy this. I don't think you'll be disappointed. If it's either hmmm, or no, I'd recommend maybe the Surface Pro 4. Not because This is bad, but because you'll probably struggle justifying the bang you'll get for the buck you spent. I know a lot of firms that use it instead of the Surface Book, and they can't all be wrong.

Item is good but after a while, the batteries start to bulge. As it was still manageable, the item was used for the past years. However, the expansion after 3 years became so bad that the screen starts to detach. Microsoft refused to rectify. Research showed that Microsoft knew of this issue and swapped for reported issues prior to the 3-yr period. They should have recalled the product when it was known as a potential battery issue.Advice is NOT to take the risk on this product.

Wonderful machine, best laptop ever. Build quality is wonderful, speed is good, battery is very comforting, screen is gorgeous and I particularly love the drawing capabilities and the fact that the base does not get warm because all the innards are in the tablet part.But.....! (updated: the buts are pretty much resolved.)The base comes with a host of serious issues:- Startup time with base attached is appr 5 minutes. Without base attached appr 15 seconds. It just hangs and hangs. (Correction: it turns out this was caused by leaving the BaseQi MicroSD card reader in the slot. When I took it out, startup times were normal.)- The displayport stopped working today (both directly and through the Surface Dock). (This was also resolved after taking the BaseQi MicroSD card reader out of the slot.)- The attaching and disconnecting of the base sometimes leads to serious crashes, including BSOD. (I haven't experienced this since I wrote the review. Might or might not be resolved.)

had light bleed around the screen.

Very nice laptop. Sometimes special functions (detach pop-up or camera for login) don\t work or get stuck, but nothing important. Very good ultrabook nonetheless

I had to return this as the keyboard wouldn't detach, while the screen thought it was detached. You can't then even charge it as the power socket is on the keyboard (not detected) or on the edge of the screen/tablet (still attached to the keyboard).It's a shame as it looks like a good device otherwise.

Potentially a brilliant product, but my battery went flat and unable to charge after less than 18 months. Microsoft want £450 to replace the battery. Make your own judgement about whether you want one of these or not.