ELSYS AMPLIMAX 4G Outdoor LTE Modem with SIM Card Slot and Built in High-Gain Antenna (2 in 1) -FCC Certified, Qualified AT&T, T-Mobile & Verizon –Primary internet or failover [USA only ]

Necesito contactar a la empresa. Seguinos pasos y si, logre el sitio de mejor señal, pero a la hora de enlazar la antena a mis dispositivos no se detecta

UPDATE 5/24/23: Asurion approved my claim over the phone but never sent email confirmation with return info, which turned out to be a good thing, because Elsys finally got back to me 3 weeks later via email. They apologized for an internal issue that kept them from accessing customer emails, and have been VERY helpful over the phone since. They explained there was an issue with AT&T as a carrier in particular, and that I needed to do a software upgrade to use my AT&T SIM card. However, since I couldn't connect over AT&T, I had to wait three days for a random "connected without internet" to happen so I could login to the Amplimax IP address and do the upgrade. Internet is now back, but it keeps disconnecting every hour or so which is fixed by powering the Amplimax on and off. Customer support is currently looking into why and seeing what settings (APN) might need to be changed to fix this. So even with internet back they are still trying to help improve the service. Very glad they reached out and the troubleshooting help! FYI for anyone using Verizon data plans, they said they are in the process of working out a few kinks with Verizon, so if you're having trouble use T-Mobile or AT&T. And/or do a software upgrade if you're having issues when everything else seems to be working. ************************************************************************************************************************* At first the modem worked like a gem right out of the box. Did the signal scan and saw At&T was the strongest at 88%, bought a prepaid AT&T cellular tablet data plan, popped the SIM card and was FINALLY able to use a VPN for my work and have strong Zoom calls. I was so excited to have a solution to rural internet. However, after a month the device stopped working. There's no error message about the SIM card, my data plan is active, my router has no error messages and the wifi network still pops up, but any device I try to connect says "Connected without internet." I even bought another prepaid plan thought H20 wireless (a sub company of At&T) to try. It randomly connected for 24 hours one day, but that was it. So now I'm paying for two prepaid plans and the modem is not working with either. I emailed Elsys customer support a week ago, but no response. My Amazon return window expire two weeks prior to the device failing, so now I'm trying to replace it through the Asurion protection plan I bought through Amazon. Fingers crossed, because this WAS the best internet I've had out here in the country (wait listed for Starlink, satellite internet has extremely high latency and speeds less than 10 mbps, no fiber optic options out here.) If customer support was better there might be a way to further troubleshoot, but I've tried everything in the manual that came with the modem and the manual I found on their website. Great concept, but it needs tweaking and/or better customer support to actually work.

I bought this to replace the Verizon wireless modem I was using at a remote rural property. The internet performance was mediocre at best with frequent drops. I bought a SIM card at Verizon and started a new data plan so I could use ELSYS. Setup was relatively easy using an external pole mount from Amazon (https://www.amazon.com/dp/B0B217C418,) and the results are tremendous. It was easy to determine the location of the best signal and orient the antenna. The improvement was noticeable and I'm now able to live stream from my cameras remotely with almost not delay. Only time will tell as to how weather-proof the antenna is, but right now, I'm extremely pleased.

This has been a terrible experience. The router recognizes a good signal from AT&T using its embed browser page but it never sends a readable signal to any device I connected to. There is no US support. I connected to Brazilian support and they have no idea about this US product. I updated the firmware from the website but no benefit. The tech support person said they didn't know how to help and we're unfamiliar with the product.

Many reviews across the internet had good things to say about this 4G Modem. I recieved my device and when unpacked the device box seal was broken and clearly the device had been opened. Unpacked the device and sure enough the lower part of the sealing plastic wrap was torn off the unit. Unit did not appear to be damaged. Followed the directions for set up and activation. Checked for signals around me and found a 100% signal with the carrier I was using. Shutdown the device and inserted the SIM card and restarted the unit. Device did not find the SIM card. I checked that it was inserted properly and seated properly. All was correct. Device still did not find the SIM. You can't do much unless the device finds the SIM. I checked with two other active SIM cards and the device did not find them either. I contacted support via the only method given and have heard nothing from them. Such a disappointment a device with such promise did not perform. I will happily amend this review if support is able to resolve this issue. I will keep the reviews posted. ***UPDATE*** Elsys make contact and advised to return the unit. It is in route back to Amazon. Not sure if I will reorder the same product. 2nd Update: Recieved the replacement unit. It is working as it should and works amazingly well. I have upgraded my rating to a full five star as the replacement unit is working better than expected. Thanks for the support Elsys and Amazon.