3-Year Accident Protection Plan for Fire HD 8

I purchased my first extended 2 YEAR ACCIDENT PROTECTION PLAN for my Fire HD 8 PLUS, 32GB and I'm so glad I did as about 6 months before the 2 year extended warranty was up my Kindle Fire HD 8 PLUS, 32GB started to dump everything I saved, i.e.passwords, bookmarks, email account, etc every time I logged out of my Amazon account.When I first contacted Amazon and told them I had lost all this information SEVERAL times they told me I had done a " Manual Reset/Reboot" which wiped everything clean and I had to start from scratch. I had to re-enter my email account and set it up again and all my other information. I told Amazon Tech Support I HAD NOT done a " Manual Reset/Reboot.". They didn't believe me.This went on for several months until late one night I had just finished in putting a lot of my information back into my Kindle Fire HD 8 PLUS, 32GB, AGAIN, and then signed out of Amazon account. I realized I had forgotten to do something and opened my Kindle Fire HD 8 PLUS 32GB back up. To my surprise, ALL the information I had just spent the last hour in putting was GONE.I put the information back into my Kindle Fire HD 8 PLUS 32 GB, SIGNED BACK INTO MY AMAZON ACCOUNT, and finished what I needed to do. Then I signed out of my Amazon account.Just for kicks I decided to go to another site on my Kindle that required me to sign in with my user name and password which I had just SAVED. The information was GONE!I went to my settings and checked my passwords and ALL of them were GONE! I went to my BOOKMARKS, and ALL of them were gone. I checked my EMAIL and it wad GONE and it said I needed to REGISTER MY KINDLE WITH AMAZON.It was then that I realized by signing IN and OUT of MY AMAZON ACCOUNT, it was causing my KINDLE FIRE HD 8 PLUS 32GB, to DUMP ALL OF MY SAVED INFORMATION.I immediately called Amazon Tech Support and told them what I had found. They logged in to my Kindle Fire HD 8 PLUS 32GB, and to their surprise they saw it happen right before their own eyes. They finally admitted I had NOT EVER done a "Manual Reset" on my Kindle Fire HD 8 PLUS 32 GB. The Tech said he had NEVER seen or heard of this before.Since I had the 2 YEAR ACCIDENT PROTECTION PLAN and it was still in affect for another 3 weeks the Tech said he would issue a replacement and a label to return the DEFECTIVE one.Within 5 days I had the replacement. To my dismay, when I opened the box, the box inside had a large grease mark on it as if someone had been eating pizza when they touched the box. I turned the Kindle Fire HD 8 PLUS, 32GB over and it had a sticker on it that said " REFURBISHED. "I was furious as I had purchased the 2 YEAR ACCIDENT PROTECTION PLAN for this very reason. I did not pay for a "Refurbished" model.I later learned the 2 YEAR ACCIDENT PROTECTION PLAN states they MAY REPLACE YOURS WITH A REFURBISHED ITEM of the SAME OR EQUAL VALUE. It's buried in the "FINE PRINT."I immediately called Amazon and much to my surprise they were gracious enough to give me a credit large enough to allow me to purchase a BRAND NEW 64GB, KINDLE Fire HD 8 PLUS 64GB, a Screen Protector, and another 2 YEAR ACCIDENT PROTECTION PLAN for my NEW Kindle Fire HD 8 PLUS 64GB. I was extremely pleased with the service I received from Amazon Customer Service and they informed me to just keep the "REFURBISHED" Kindle Fire HD 8 PLUS, 32 GB at NO CHARGE.After I finished all of this and ended the call I immediately ordered another Kindle Fire HD 8 PLUS, but with 64GB and added a Screen Protector and the 2 YEAR ACCIDENT PROTECTION PLAN to go with it. The cost for the 2YEAR ACCIDENT PROTECTION PLAN was $9.99 in December 2022.I received a confirmation email from Amazon of my purchases and I noted the DELIVERY DATE of my 2 YEAR ACCIDENT PROTECTION PLAN wasn't for another 7 to 10 days which I thought was very odd since the last one I had purchased and others I have purchased for other electronics was EMAILED TO ME within 48 hours. 30 days went by and I still had NOT received my 2 Year Accident Protection Plan. I tried to contact the Seller, however, there was a note which said since this was a product of AMAZON, I had to contact AMAZON, which I did.Amazon said they would contact the Seller and I should hear from the Seller within 48-72 HOURS. 1 WEEK later I had still heard nothing. I again emailed Amazon and heard nothing from them or the Seller. Finally almost 2 MONTHS LATER I CALLED AMAZON and spoke with someone in Customer Service who said they would submit my request for a Refund, but it could take up to a WEEK to get.I told the Customer Service Representative I wanted a confirmation email of our conversation which I did receive and I also wanted to REORDER the SAME 2 YEAR ACCIDENT PROTECTION PLAN I had originally ordered and didn't receive.She told me I would have to sigh in to my Amazon account and reorder it.Today, I just reordered it and found put the cost had risen by $3. It's not a lot, but it's the idea that because AMAZON DID NOT take care of the problem back at the BEGINNING of December 2022, it is now costing ME $3 more for this plan.I can only hope I get it this time.To all of you who are having problems with your Fire HD 8 PLUS 32GB dumping your information, IT IS A DEFECT!!!DO NOT LET AMAZON TELL YOU DIFFERENT.

This product is for my granddaughters tablet I ordered for her. I buy insurance for all the electronics I buy. Unsure if it's worth the extra money but not expensive so why not?

This was for my mom and she wasn't happy with it

I know the protection Plan is good, I got it on all my other e-readers and no matter what happens to them a simple phone call and I receive a new replacement within a day or two.

This is a very good protection plan on my Amazon fire tablet. If anything happens to my tablet they will cover it. 2 year plan should take care of everything.

Knew buying the extended warrantee coverage was a wise thing as tend to be a bit accident prone. For the price it's a good value for that just in case time should it happen. Would recommend all buyers to get at least this 2 year protection plan or even the longer plan available based on your own situation, if kids are really rough on things. if on the go often or just want a bit of peace of mind.

Exactly as advertised! My old one died to an accidental drop from a grandchild. All my boos are recovered! I am very happy

Changed my mind and tried to cancel policy. Called the number I was given by square trade and got Amazon customer service, and then I was told I had to wait for square trade to contact me before I could cancel. They do not give enough info on coverage. If it is this hard to cancel I can only imagine what it is like to make a claim!