Apple iPhone 14 Pro, 128GB, Deep Purple - (Renewed)

A few minor scratches on volume buttons and around bezel, but otherwise excellent condition. Battery 85%. Keeps charge for a day with average use. Arrived well packaged via DPD. Used it for about a month now with no problems. Recommended.

This man is very respectful and clinical The phone it’s self is 10/10 quality with 100% battery life Couldn’t ask for much more

If I could give them 0 stars, I would. I had bought a refurbished Apple iPhone 14 Pro from this seller and it died within a month of use. The phone got stuck in a “reboot loop”, then died, and when I took it to apple they said it was due to a software issue and it would have been cheaper to just replace it via Amazon. There were multiple issues with the phone; the microphone didn’t work properly and it was device banned on snapchat, they really shouldn’t have sold the phone in the first place. I have never returned an item on amazon before, so was unsure about what was required of me and of the seller - I mentioned this to the seller in the first message, and completely believe that they tried to take advantage of my apparent lack of experience. They asked me to send the phone back, which I did (over a month ago), but never offered to pay postage (they are obligated to) and I had only found out after looking through pages of terms and conditions and legislation. I ended up paying quite a bit for postage too, so that if it got lost I would be insured. Once they received the phone, they had pointed out that there was a crack on the back camera which I had then explained what had happened and that it was covered by the £87.69 Protectyourbubble.com insurance - this would cover accidental damage and theft. They told me that they needed to call me to talk about what we were going to have to do with the phone, and so I did. On this phone call they had said that I needed to send them £50 in order for them to fix my phone, saying it would be cheaper then getting it fixed somewhere else. luckily I had mentioned this to my mum as she thought something fishy was happening so I didn’t pay them instantly and instead tried to figure out my rights etc. Every time they had information to tell me about the phone, they would refuse to put said information into the moderated amazon chat that I had with them and would just ask me to call them. Even when I had asked them to say explicitly what they wanted from me in the chat they would just ignore it. I had told them time and time again that I need the information that they’re telling me recorded in the chat, saying “it's important to me that you tell me this information over this amazon chat, as I would like a clear and transparent line of communication” and their response to that was “No worries dear please feel easy everything recorded in amazon chat so please don't worry about it .please share a phone number our team will contact you resolve your issue”. Unbelievable! It got to the point where I had to write the information they had told me down as they literally wouldn’t and I was uncomfortable that this information was not being recorded. I also expressed the urgency of resolving the issue, explaining that it was causing me significant stress and affecting my mental health. As a university student, not having a functioning phone made it difficult to keep track of work shifts and my studies. Despite this, they basically ignored my concerns. Even after Amazon customer service intervened and directed the seller to provide a full refund, including my return postage, the seller still insisted on phone calls. I repeatedly asked for all communication to stay in the Amazon chat, where it could be documented. I even provided proof of my warranty entitlements to show that I shouldn’t have to pay for repairs. I contacted customer service multiple times, and they had sent messages to the seller through my account twice - stating I want a full refund - to which they replied, “Dear we can’t able to refund you because your phone is out of policy for refund but we will repair your phone for you please share a screen password we need to fix it.” They had my phone for a month, and had told me that I needed to pay them £50 in order for them to repair it, though as soon as I ask for a refund they no longer need me to pay for the repair? If that isn’t a massive red flag then I really don’t know what is. Luckily, amazon got involved again and I was finally issued a refund! I strongly recommend avoiding this seller entirely. If you need a phone, buy directly from Apple — dealing with this seller is simply not worth the stress, hassle, and potential loss of money. Dealing with New Phone House is extremely frustrating and from my experience they tried to drag out this process for as long as possible, probably hoping I would just forget about the phone so they could sell it to someone else. God bless Amazon, my saving grace 🙏

Got the phone 3 days earlier, i have 0 major complaints, came with a screen protector and charger and brick, however, the audio of my phone and the microphone wasnt perfect, its muffled, but after dusting it, it sounds alright. the condition was pristine otherwise honestly, scratch free and everything. and even 95 percent battery health !

The refurbished Apple iPhone 14 Pro is in excellent condition, works great, the price met expectations, no complaints. I'm always skeptical about used phones, I always have doubts, but not this time. My son is satisfied. Thank you.

Phone comes as was described, in almost perfect condition. Battery on 95% life also above average.

Great seller! The smartphone arrived well-packaged, and exactly as described. Excellent communication and smooth transaction. Highly recommended. Top Amazon seller and u will not be disappointed A********

When the phone first arrived it looked very good and worked well, although it had a slight rattle. In hindsight I should have returned it then but it was working fine and was a Christmas present for my daughter, so stupidly I didn't. She then damaged the back (a few cracks) but it still worked ok. A few weeks later it suddenly stopped charging properly and there was a message saying it was not an iPhone battery. I approached the company who said because it was damaged it was no longer covered under warranty. Which I suppose is fair enough. I took it to a repair shop who put in a new battery (£60) and it worked totally fine again. But the chap noted that the phone had been put together from parts of other phones. A few weeks later unfortunately the screen flashed and went completely blank and now no longer charges or turns on at all. I fear it will not recover. I would not use this company again.

Bad phone, the mobile service under settings is grayed out and therefore does not detect any sim. Likely a hardware issue. Not an easy problem to detect

Leider hat sich nach einiger Zeit ein technischer Defekt eingestellt. Der Verkäufer hat jedoch extrem fair reagiert und mir nach der Retoure den kompletten Kaufpreis zurückgezahlt. So viel Kundenfreundlichkeit findet man selten – klare Empfehlung für diesen Verkäufer!

Article conforme à la description, article en état « excellent » seul soucis, la batterie est à 83%, pour un état excellent n’aurais préfère une batterie neuve ou presque, à part ça, je suis satisfait

Je recommande livraison rapide

Ricevuto ieri. Che dire? Il prodotto si presenta in ottime condizioni, non ci sono graffi sul display, sul frame e nella parte posteriore. Lo stato della batteria è all'88%, in linea con l'informativa Amazon sui prodotti ricondizionati in condizioni eccellenti. Lo smartphone è arrivato in una confezione imballata per proteggere il dispositivo durante le fasi di consegna, ulteriore protezione è rappresentata da un foglio di schiuma di poliuretano posta sopra il dispositivo.