Question 1

Has anyone been able to contact company? I have not. Numbers are not valid and email invalid as well. I am trying to get extra support foam.!

Accepted Answer

You have to contact them through Amazon. I'm using the app on my phone, and below the "Add to Cart" and "Buy Now" buttons, you should see "Ships from: Amazon" and "Sold by: XCan Direct". Click on "XCan Direct" and tap the "Ask a Question" button. From there it'll take you to the Seller Messaging Assistant. If you're trying to get the extra foam insert like I was, then for "What can I help you with?" select "An order I have placed", and then tap the pillow you ordered. Then select "Other" for the next two prompts for "Which of the following do you need help with?", and then you can type out your message to the seller. They respond pretty quickly (usually within a day or two at the most), and they'll ask for your name, number, and address so that they can ship you the free insert (don't know why they needed my number, but I haven't been getting any more spam calls than normal, so it's whatever). They told me it would arrive in 2-3 weeks because of the pandemic, and I received mine in two. Their customer service is excellent, but only if you know how to contact them, haha!

Question 2

Does it get softer quickly? Just got mine and it’s too hard, not sure if it’s worth sticking it out or not.

Accepted Answer

I purchased the Queen Firm (4.6 inch thickness) first, and while supportive, when side-sleeping, my ears would ache after a few minutes. 
So I returned that to Amazon, and re-ordered the Queen SOFT, which is 4.8 inch thickness, but it's like 50% more squishy.  Now my ear doesn't hurt when side-sleeping.
I'm 5'8" 150lbs regular dude, but very picky with pillows and shoe comfort.   Zamat has paperwork inside, that indicates that if you are not satisfied, and feel the pillow is too soft or firm, you can email them and I think they will actually send you the opposite pillow of what you ordered.  Great customer service.  So even if you're beyond the 30 day Amazon return window, work directly with the company via email.

Question 3

Great memory foam pillow？ How high is the pillow? Any videos?

Accepted Answer

Good

Question 4

how to adjust the pillow height?

Accepted Answer

Too high：remove the piece of memory foam which is included at the bottom of the pillow
Too low：contact us for an extra insert（tips：unable to delivery the insert outside of the U.S.）

ASIN	B0BWTCFH9K
Age Range Description	Adult
Best Sellers Rank	#24,921 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #56 in Neck & Cervical Pillows
Brand	ZAMAT
Brand Name	ZAMAT
Color	White
Customer Reviews	4.2 out of 5 stars 13,148 Reviews
Fabric Type	Memory Foam, Polyester
Fill Material	Memory Foam
Item Dimensions L x W	25"L x 15"W
Item Firmness Description	Medium Soft
Item Weight	400 g
Manufacturer	ZAMAT SLEEP
Manufacturer Part Number	ZAMAT_5461
Material Features	Breathable
Material Type	Cotton, Memory Foam, Polyester
Material Type Free	Odorless
Model Number	ER6450
Number of Pieces	1
Pattern	Solid
Product Care Instructions	Machine Wash
Recommended Uses For Product	Resting, Sleeping
Shape	Rectangular
Size	King(25155.1 inches)
Special Feature	Adjustable,Removable
Special Features	Adjustable,Removable
Target Use Body Part	Back, Neck
UPC	780280881673
Unit Count	1 Count

Memory Foam Pillow for Neck Pain Relief, Adjustable Orthopedic Ergonomic Cervical Pillow for Sleeping with Washable Cover, Bed Pillows for Side, Back, Stomach Sleepers

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