EMtronics 9,000BTU Portable Air Conditioner, Dehumidifier, Sleep Mode and Cooling Fan 4-in-1 with Remote Control, 24 Hour Timer and Air Con Window Vent Kit - White

Great ACU It kept me nice & cool during our last spell of hot weather. I didn't use the venting window kit, just hung the hose out of the window I'm lucky enough to have a low window, the vent hose could be a little longer but you can easily get the length you require on line. I have only used the AC facility, so can't comment on the dehumidifier.

Easy to setup and use, not that noisy - it's an air conditioner unit so it will make a noise, but on low it's similar to a big fan on full speed. My only complaint is the length of the exhaust pipe (but all the A/C units seem to come with short pipes) - I've had to put it on top of a chest of drawers in order to reach the window to vent the unit properly. Unusually, it comes with nylon fabric shields & velcro tape so that you can seal the opening around the open window and this seems to work pretty well. I bought a similar one last year and this one was £100 cheaper (but looks the same & has the same remote, just a different brand name and didn't have the nylon seals) so really happy with our purchase

Pros The cooling function works very well with all the components. Sticky tapes provided for cover Cons Very heavy Does not throw out warm heat

I had to edit quite a bit of information out of this review due to the character limit. If that doesn't say it all, I don't know what does. First and foremost, this should be a lesson to any company to seriously consider who is at the forefront of the customer service team and responding to issues like mine, as I’m fairly certain if the person I was initially dealing with was competent at customer service and professional, most, if not all of the failings wouldn’t have happened. I am a verified buyer of 2 air conditioning units sold by this company on Amazon. This company will NOT support you if there are problems UNTIL the absolute last moment. For me, despite calling 3 times and asking for a manager over several days, it wasn’t until I reported this company to the fraud team (and told the person I’d been dealing with) that I finally had a helpful manager that actually sent more than a few words, and acknowledged issues, and helped in alleviating some of the problems. I have experienced first hand how difficult and dismissive they can be, very poor professionalism, communication, and general care. I had one of the Emtronics 9000 BTU air conditioners which I purchased through Amazon. I was quite impressed, though around a year later, it started kicking out warm air constantly and even troubleshooting in the instructions didn’t work. I emailed the company, they just told me to go through Amazon. Amazon refunded me. I then wanted to give Emtronics another chance, and support a local UK business rather than some chinese company. I purchased with the refund; their 12,000 BTU model. When this arrived, it didn’t work. Ever since dealing with the company about this, it has screamed unprofessionalism and lack of care. It seems like they want to make it as hard as possible to aid in the customer returning a faulty product because they don’t want to have to refund. Maybe if they were fast to help and respond, customers would maybe give them another chance. My experience was that bad, I would rather never have air conditioning ever again and suffer, than to give them my custom, because I’d have zero confidence in them. The lady that messages on Amazon called Charlene, I don’t think she belongs in customer service at all. She basically told me that just because she has a similar unit and hers works fine, she couldn’t understand why mine isn’t working. I’ve never had the misfortune of dealing with someone so inept and seemingly uneducated to the point they can’t grasp a conversation, even where the customer is basically doing half of their job for them, and trying to ensure they know when a collection is coming and being booked. And even then, she went on to book a collection for the opposite day to that requested. They eventually sorted out a DPD collection for me, unfortunately for me DPD failed to find my address and told me I need to get the seller to reschedule all over again. She provided no tracking number, and I called DPD and gave my post code and then they said nothing was ever booked, so they lied about this, or changed it again without informing me. Terrible communication. Then I spent £40 of my own money to send it to them with a Courier under Amazon management’s own advice. When I thought things were finally getting on to being sorted, as I expected UPS to deliver it to them on 15th August, the courier said they weren’t able to deliver, then management said the driver informed them that there is nobody at the address given; as in, no company there at all, they had moved on. Leading me to believe that it was a scam. I later found out that the company had just moved (although still bizarre not to update this when Amazon had their old address down for returns.) I reported them to action fraud due to this, because of what I’d experienced and the delays in communication I had with Charlene. In the end, I was helped by a manager called Reni, and all due respect; they did help to get this sorted, and they contacted UPS on my behalf and got the package rerouted to their actual return address.

Purchased last year during the heatwave it’s been one of the best purchases and literally a life saver during the most recent heatwave!! Great size, sturdy and worth every penny!! Easy to move about & empty Having a remote makes it so easy to adjust the temp, fan speed & other settings or just to turn off from your bed. Adjusted quickly to the noise of the fan and don’t even notice it at all now. I would thoroughly recommend this unit to anyone considering air con!

Product all in all is very good, doesn’t take long at all to cool down a room! Just the fan setting blows very cold air without using the air cooling setting. Only little complaint would be that the discharge hose hasn’t got the best figment into the parts sent therefore I’d recommend once set up not to move the unit else you find that the pipe pops off from the back

Love this unit, we brought it to cool down the bedroom in the evenings but I’ve been wheeling it into my home office during the day and it’s been brilliant. We’ve tried air coolers but they’re not great so we decided to to spend a little more and get this which works perfectly. Set up took minutes, the remote is great for being able to control it without getting out the bed and it’s meant we’ve slept like babies through this heatwave, couldn’t recommend it more!

I have several unbranded/cheap portab;e AC units. This can with remote, pipes and a window kit. It works well, is quite a nice compact size. The compressor is quiet, and was wonderful during the summer. If you cant afford a brand, then it will be worth looking at this. For extra piece of mind, i purchased the 3 year warranty extension at checkout, which was cheap too!