gotonovo Exposed Outdoor Shower Kit SUS304, Brushed Nickel, Cross Handle

I bought this for an outdoor shower build and it has been great- even with the very hard water in my area I’ve only had one issue come up which happened about nine months after purchase. The cartridge on the hot water side got out of whack and it started leaking water. I took it apart and realigned the ceramic insert inside the chamber which fixed the problem. All of that said, I also contacted customer service and they were awesome! They responded right away and even offered a free cartridge if I needed it. Great company!

Great shower, strong and well designed. If anything does go wrong the support is very responsive.

Great

It’s a great looking outdoor shower but the plumber said I would eventually have issues with it and a year later it’s dripping from the head and knob. The plumber said I need to contact the seller and ask if I could get a cartridge sent that’s inside the piece. So hopefully the seller sends me the piece so he can fix the issue. Otherwise it’s a nice shower and lasted one year in the NYC weather. Once I get the piece the plumber said it will be fine. But it might be something we have to get once a year.

Let me start by saying I am not a plumber but I have a ton of experience with plumbing (do it yourself stuff). I installed the 2 stainless pipes NPT in the wall of my outdoor shower at the exact distance to meet the threaded adapters to the facet. The problem is that the threads start catching and spinning in at different places on the pipe in the wall...which causes them to be at different angles and now don't fit each other when tight. I can swing them around to fit at the right spot, but then they are not tight and water leaks from the adapter at the wall. I had to beat out one of the pipes to "spin" it in the appropriate spots to line up. I have reached out to Gotonovo with an email but have not heard back. They say they respond within 12 hours but it has been over a day. There are also some "extra" washers with no explanation for where they go or why they are there in the instructions. I am at 1 star for now. If I get this thing working I may move my review up. Frustrating.

I bought this over 2.5 years ago and installed it in an outdoor shower. The outdoor shower is not undercover. It is entirely in the elements, and it still looks fantastic. Recently we hit and bent the diverter knobs that changes the water from the handheld shower to the over shower, and it started to leak. I contacted customer service and asked if they could send me a replacement diverter. They said it is no longer under warranty but was happy to send me a new diverter part. The only asked that I pau for the shipping. I obviously was more than happy to pay the cost. As you can tell by this review, I would definitely recommend purchasing this shower. It is a no brainer.

paint chips easily, difficult to stop leaks. you get what you pay for.

I bought this shower fixture a little less than 2 years ago. We absolutely loved it. The rainfall shower head was great. Unfortunately, one of the parts on the shower broke recently. I reached out to their customer service to see if I could pay to replace the part and they ended up sending me a whole new shower fixture free of charge. They went above and beyond my expectations. Not only is it a great product, but excellent customer service, too!