Cuisinart SS-16 Coffee Center Combo in Stainless Steel

I got this coffee maker to replace one we had which got to be just too cumbersome to deal with. It was an expensive brand, but it had to be cleaned constantly, even more often than the directions mentioned. After the last cleaning cycle, it just refused to work, giving an error message about needle being clogged, which it wasn’t. Upon first use, I was extremely impressed how fast this thing made a cup of coffee! Literally, less than 3 minutes after pressing the start button, my coffee was ready. And with this machine, you have the option of what size cup you want to brew, up to a 12 ounce cup. This is good for those who like stronger coffee or maybe weaker coffee. It has a single serve basket which is easy to clean and easy to use. Just fill it up, place inside the holder and into the slot where it goes, and you’re brewing. It has a 42 ounce water reservoir in back which holds a good amount of water but it isn’t too large so it will have to be filled every 3-4 days, depending on the size cup you brew and how many daily. You can also use the K cups as well. The machine also makes a full pot rather quickly as well and it comes with one of those reusable filters, or you can use regular paper filters. And of course it has timer functions for brewing later or at a set time. Overall, this is a really nice coffee maker, I really like how it works, especially the fast brewing. So far, it hasn’t needed cleaning but it does have a cleaning function, but I haven’t had the opportunity to use it yet. This coffee maker has a ton of features, all of which make it a very functional product but, where it stands out most is in how fast it brews coffee. My wife and I both simply love this thing!

Muy bien, es la medida que quería

Love everything except we are having a problem with exploding pods which is very messy, expensive and annoying. Not all the time, but once is too much.

We've always liked the Cuisinart name, liked the dual brew option and needed a new coffee pot. We purchased the coffee maker on October 30, 2024. It worked great, for a while. On April 5th, the maker stopped brewing after 1/3 of the carafe was full. The lights stayed on and everything was normal except for the fact it would no longer make coffee. As per the instruction manual, I unplugged the unit for a couple of minutes and tried again. The lights came on as usual but no luck with making coffee. I unplugged it again for a couple hours, but no change. I unplugged it overnight and tried it again the next morning with the same results. I called customer service on Monday morning and waited all day for a call back. The representative was quite abrupt, told me to send in my Amazon receipt and wait for a response - with no assurance of a response time. I liked the produce and know that sometimes things happen. I believe this company needs to have a more straightforward process to deal with issues like this - and would do well to upgrade the people in their call center...

We enjoy the craft side of this coffee machine. We have had major issues with the pod side. Each time we use it, since the first time, it overflows and grounds get all in the cup of coffee and also all in and around the machine. It is a pain to clean the grounds out of the machine because no parts come out to clean, you just have to wipe inside and around until all the grounds are gone, this is very time consuming. Also when I contacted Cuisinart customer service I do not think their return policy is fair. They want me to cut the cord to the machine, take a picture of this, send back the machine and then wait 2 weeks for the replacement, therefore we would be without a coffee pot for two weeks because they sell a faulty product? If I have to go out and get a new coffee pot I’m going to buy a new one and not waste 200$ on one that doesn’t work well. I asked if they could charge me for the new one, ship it and then refund me when they get my broken one back, so we can use the craft side in the mean time, so we don’t have to be without one. They told me no, and I will have to go without and wait for the replacement. Seems strange, I asked why they operate this way and they responded, “we have alot of fraud and don’t trust customers to return the products”. Well welcome to the world, everyone deals with fraud, unfortunately part of owning a company is making the customer happy and standing behind your product. Very disappointed in this company and the product quality. Do not buy this machine!