Could I switch the top level straps to the bottom?

I do not believe that the stand would be functional with the straps reversed in order. The design is such that as designed the top straps are much stronger ( rated to hold over 100#) than the bottom solid vinyl sheet(rated to hold 21#). The top straps are also much longer. If you’d reverse then, the stand would not be very functional. If it worked at all, I’m sure you would not be happy with the result.

How can we order replacement parts? I can't assemble a rack because I lost the bag of parts that came with it in my move.

Hi! I am guessing contact the manufacturer.

How can we contact the manufacturer to request replacement parts? I can’t find a way to contact them anywhere

Amazon will contact them for you. The company is in China.

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🧳 Elevate your guest experience with style and strength!

NEAT TIDY STORAGE - Lower shelf with roll-up fabric keeps shoes and essentials organized and off the floor
SLEEK WALNUT FINISH - Adds a warm, sophisticated touch to any guest room or hotel space
ROBUST WEIGHT CAPACITY - Supports up to 131 lb total—110 lb on top, 21 lb on lower shelf for versatile storage
SPACE SMART FOLDABILITY - Folds down to just 3.2” wide for seamless storage in any closet or corner
EFFORTLESS PACKING HEIGHT - Elevates luggage to a comfortable level, saving your back and time

The SONGMICS Luggage Rack combines a sturdy bamboo frame with a stylish walnut finish, offering a wider platform that fits large suitcases up to 28 inches. It supports a total weight of 131 lb, including a convenient lower shelf for shoes or accessories. Designed for easy assembly and foldable storage, it’s the perfect blend of function and elegance for guest rooms, hotels, or bedrooms.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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