Giraffe Tools CW20 Retractable Garden Hose Reel 5/8" x 55 ft Heavy Duty Water Hose Reel, Swivel Bracket, Any Length Lock, 55ft, Light Grey

The 1-Star Review I gave was due to one simple, but major fault: the retractable reel did not retract. Customer service asked for a video which I promptly sent. They then promised to send me an entire new reel + all accessories (which was not necessary). This was received and the replaced reel works fine. So anyone reading this can disregard the 1-Star and consider this a 5-Star (or perhaps a 4-Star) rating. Explanation in full: This was an easy installation if: user identifies a stud, uses an impact driver, perhaps uses a 1/4-in x 2-in hot-dipped galvanized hex-head exterior lag screws which most hardware/Lowes/HomeDepots have. Suggest use smaller drill after marking holes with pencil to be sure you are into solid wood. I like to drill a smaller diameter hole to prevent cracking of the wood before using impact driver for the larger 1/4 lag screws. I did not use what Giraffe sent. When the originally sent reel would not retract I tried to find a site that provided a way for me to fix this--I found some but no suggestion worked. After Giraffe customer service agreed to send out new reel I could not find anyone that would dry to fix this-- a shame to toss out 65 feet of hose. No takers. I took apart the reel looking for a way to fix and then give away. Many screws & handle to remove but done. I could see the spring had somehow "sprung" and not enough tension. I tried to remedy this but realized special equipment would be needed- like the equipment likely used by Giraffe. I gave up. I cut off the hose inside the reel, fitted it with a female mend kit & will use it for emergencies like fires. Would give 4-4.5 stars feeling that quality control might have been better. I would give Customer Service 6-Stars if possible because in today's world most companies provide horrible service to customers. In fact, Customer Svc was so good, I amend this to 5-Stars.Less than one year ago, I purchased the Giraffe Tools CW20 Retractable Garden Hose Reel 5/8" x 65 ft Heavy Duty Water Hose Reel. Of course, the main feature that attracted me was its retractability or recoiling. When I went to winterize my yard and the last use of the Giraffe, it would not retract.I could not find any easy way for me to fix this. Today, I examined the Giraffe where the hose exits and noted that a knot had formed. I spent a half hour and finally untangled the knot, but the Giraffe would only retract a few feet. I did buy another brand for my remaining spigot; GLAHODEN Retractable Garden Hose Reel, 5/8in x 65ft+6ft Slow Return System Water Hose Reel, and that has worked flawlessly.Conclusion: don't spend the money to buy a product that lasts only one season.

Strong recoil..works great!

The media could not be loaded. UPDATE:Giraffe Tools did send me a new retractable hose reel and this model does have a metal mounting bracket. This one promises to hold up better t our Arizona heat. I've now given 4 stars for their willingness to make this right.I have installed the hose reel twice with 2 different plastic mounting brackets. Under warm temperatures the plastic material softens and bends under the reel's weight. This mounting bracket needs to be made of metal. I contacted customer service with the above video, alerting them to this problem and was told no metal bracket exists but they would send me another plastic one. This is a design flaw that they refuse to correct. I love the hose reel but having it hang wonky like this doesn't work for me as it creates problems with the retraction function due to the misalignment it creates. Giraffe needs to get back to the drawing board on this!!

Works great until it burst. Ordered 2 of these and both burst at the same area near the sprayer connection. It has an odd inner diameter so it is not possible to find a mender that will fit it.

After dealing with kinking hoses and dangling hose hangers full of spider webs I thought I would try these. I purchased one and liked the quality of the unit and the marine type heavy duty hose. The first couple of times during retracting the hose I was walking briskly as it pulled the hose in. After a couple of tries I figured out how to follow the hose back walking casually. I purchased two more and after many months of use I can honestly give this item a 5 star rating. I don't do many reviews but this item is exceptional in my opinion.

Deacent reel. But after only one season the poor mounting bracket has busted. Kinda making the reel useless.Update. Im very impressed with Giraffe customer support I would not hesitate to buy from them again. They replaced the unit free of charge. Not many companies will do this in 2025. They want to improve on there products and that the way to do it.