MelittaAroma Fresh™ Plus 10-Cup Automatic Drip, Programmable Coffee Maker with built in Burr Coffee Grinder

I purchased this coffeemaker in December 2024, and while the product itself brews excellent coffee, I am extremely disappointed with the customer support experience. About six months after purchase, the machine suddenly stopped working. Since the manual clearly stated it comes with a one-year warranty, I contacted customer support. I was asked to register the product, submit the invoice, and send a video showing the issue, which I did promptly and exactly as instructed. After that, I heard nothing back. When I followed up, I was asked to send the exact same information again, which I did, hoping it would resolve the issue. Unfortunately, I received no further response after that either. I also reached out to Melitta directly, but received no reply, and the seller has provided no explanation or follow-up whatsoever. I have received absolutely no warranty support, despite carefully following every step I was instructed to take.It is extremely disappointing to experience such a complete lack of accountability and care from customer support, especially for a product I truly enjoyed using. I had high expectations from this brand, but this experience has been deeply frustrating and has left me with a non-functioning machine and no assistance.I truly hope Melitta and the seller take responsibility for their customers in the future.

I am quite happy with this grind and brew machine. It replaced a Capresso unit that was far less satisfying. The coffee tastes smooth and delicious (set at medium grind and first level of strength) and the touch pad is extremely easy to operate. I want to correct a comment made about the number of cups being stuck at 10. Not true. The selector allows for 2, 4, 6, 8 or 10 cups, but it is important to use the same amount of water. The only odd thing is that the markings on the water tank and on the carafe only start at 4, so trying to make just 2 cups would require a bit of estimation and inconsistency (I decided to make 4 my personal minimum instead).

works fine, however cover to carafe broke for no apparent reason

Three main control buttons stopped working. So you can't change numbers of cups on the grind or use already ground coffee, or the strength ( bean symbol). Called Wabilogic support, and have sent a video, Amazon order showing I bought on March 25, 2024 , picture of box, of machine, etc and they won't answer their phone during normal business hours but I get an email right after asking for all the same information and how would I rate their service!!! It sucks, been dealing with this since Nov 3, and it is now the 26th. I had tried 5 coffee machines with built in grinders,and this was the best one and I love it when it works!! But breaking after 7-8 months????? It was expensive, very disappointing. I had an old Melitta grind and brew used it for years after getting it used!! Looked online for parts for it - others were looking too. Upset that the quality and service so poor.

UPDATE - It's just too complicated. There are too many button presses required to get started with fresh grind brew. One glaringly missing button is a CANCEL button. If you make a mistake with the ON button, then there is no simple way to cancel the process. The only way I have found to quickly end a mistaken button press is to unplug it. I really want to like this machine, but I just can't. I'm better off grinding my coffee in my other machine and using my other coffee maker to brew it.This machine is a great idea, but it is poorly executed.What a shame. This is a very nice coffee maker. The grinder is easy to access and fill. The programming is straight forward. The design will fit most coffee stations without taking up too much room. There is only one issue so far - the carafe.Let’s start with the upside. The grinder is very easy to access, fill, and set the grind size. It is rather noisy, but that just seems to go with the territory. The water fill is straight forward with a window to confirm how much is added to the tank. The settings are easy to master with the help of the well written instructions. Filter access is straight forward with a swing out door that makes it easy to add and remove the filters.The overall build quality is excellent. But… and there’s always a but, the carafe design is poorly thought out. The container is short and wide. It is easy to poor from when the pot is full. But trying to get the last cup of coffee leads to a spilling disaster. The lip of the carafe isn’t tapered towards the pour spout to direct the coffee that way. The result is that when you tilt the carafe to pour the last cup of coffee out it can overflow the rim and spill everywhere. You must lift it slowly and deliberately to direct the flow of the coffee to the cup. That is the reason for the three star rating.I’m of the opinion that had anyone even tried to use the carafe, then this design flaw would have been evident immediately. With a better carafe design this is easily a five-star product. As it is though, I do not think it is worth the price with such a poorly designed carafe.UPDATE - It's just too complicated. There are too many button presses required to get started with fresh grind brew. One glaringly missing button is a CANCEL button. If you make a mistake with the ON button, then there is no simple way to cancel the process. The only way I have found to quickly end a mistaken button press is to unplug it.

Delivered on time and performs as advertised.

Recommended by Consumer Reports. Makes fine coffee. My only gripe is the grinder function is LOUD. If your bedroom is anywhere near your coffee maker, expect to have it double as an alarm.

Coffee maker sucks. That was my thought one second ago as I poured another "freshly ground" cup of crappy coffee. Three beans, two beans, one bean, 6 cups, 10 cups, four cups...these are the settings but, so what, setting them does not work as advertised. Not worth the money. Coffee maker is fine if you use ground.