Question 1

I think the bottle I was sent is expired how can I get a new one?

Accepted Answer

You can contact Amazon Customer Service.

Question 2

Can I trying to dye my hair platium Do I need to shampoo it first before bleaching my hair and before dying it

Accepted Answer

If you are going to bleach your hair at home do not shampoo it first. It will wash all the natural oils off your scalp which may lead to the bleach burning and damaging your skin can cause painful sores. Wait a day or two after showering if you will bleach your hair.

Question 3

Why isn’t there a protective seal on the bottle? How do I know if anyone tampered with it if there’s no protective seal?

Accepted Answer

We apologize for any inconvenience this may have caused you by not placing a seal on our Clairol Professional Shimmer Lights Shampoo. Please be reassured that consumer safety and satisfaction is our number one priority. Our products have a history of safe use. Before being approved for manufacture, each product must meet our stringent safety and efficacy standards. Products must also conform to the regulatory guidelines of all global markets in which they are sold. If you are concerned of the quality of your shampoo or believe that your product has been tampered with, you can contact Clairol Professional at 1(800)221-4900 and hold onto the product. Your feedback will be forwarded to the appropriate teams.

Question 4

Wasn’t sealed

Accepted Answer

Our Clairol Professional Shimmer Lights Shampoo does not come with a seal. We apologize for any inconvenience this may have caused you by not placing a seal on our Shimmer Lights Shampoo. Please be reassured that consumer safety and satisfaction is our number one priority. Our products have a history of safe use. Before being approved for manufacture, each product must meet our stringent safety and efficacy standards. Products must also conform to the regulatory guidelines of all global markets in which they are sold. If you are concerned of the quality of your shampoo or believe that your product has been tampered with, you can contact Clairol Professional at 1(800)221-4900  and hold onto the product. Your feedback will be forwarded to the appropriate teams.

ASIN	B07C36GY7N
Active Ingredients	Salicylic Acid, salicylic_acid
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#724 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #17 in Hair Shampoo
Brand	Clairol Professional
Brand Name	Clairol Professional
Customer Reviews	4.6 out of 5 stars 18,822 Reviews
Hair Type	Color-enhancing,Color
Item Dimensions	33.8 x 33.8 x 113 inches
Item Form	Cream
Item Weight	1 Ounces
Liquid Volume	2 Fluid Ounces
Manufacturer	Clairol Professional
Manufacturer Part Number	Shimmer Lights
Material Type Free	900, B07C36GY7N, Days, Shelf Life, Yes
Model Number	Shimmer Lights
Number of Items	1
Other Special Features of the Product	Protein enriched deep color conditioning, highlights with no dull yellow. No brassiness
Product Benefits	Protein enriched deep color conditioning, highlights with no dull yellow. No brassiness
Recommended Uses For Product	Professional Salon & Spa
Scent	Unscented
Scent Name	Unscented
Suitable Hair Color	Grey
Unit Count	2 Fluid Ounces

Clairol Professional Shimmer Lights Purple Shampoo| Neutralizes Brass & Yellow Tones | For Blonde, Silver, Gray & Highlighted Hair

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