Freo X Ultra Robot Vacuum and Mop Combo | 8200Pa Powerful Suction | Self-Emptying | Auto Mop Wash & Dry | Zero-Tangling | DirtSense™ | All-in-One Base Station | Self-Contained Dust Processing

We have had our Narwal for about a month now and all I can say is WOW!!! I am blown away by three things. 1. The way the roller brush captures animal hair is mind blowing. We have an Irish Wolfhound that leaves hair throughout the house. Since we started using this, there is barely anything on the ground (daily cleaning) and have yet to have a brush tangle. 2. The mop function is incredible. This vacuum/map does such an amazing job on our floors. Every morning we wake up to spotless floors. 3. This thing is quiet. I actually like the fact that there is no dust bin capture in the base. It's so quick an easy to empty that it's really not an issue. You can barely hear the thing while it's cleaning the house. Truly impressed. The loudest part is when it cleans the mops, but even then it's not that loud. Setup was fairly easy, but as others have mentioned, connecting to your Wifi for the first time can be a challenge. It found my Wifi, I entered the password, but it wouldn't finish the setup. I just ended up force closing the app and opened it back up, started the process again and it went through. Mapping the house was fairly easy, but I did notice a few errors it made and had to remap a few times. Not a big deal as it's a very fast process. I ended up putting down fake cardboard walls to help it separate certain rooms (rather than making it one giant room). Seemed to fix the problem. I also had to cover a few mirrors in the house as it though there was a secret portal into another dimension! LOL The app for the most part is intuitive and easy to use. Mapping a second floor is a PITA, and it does not work the same as it does for the first floor. You can only select an entire area rather than an individual room. Also, I can't figure out how to tell it to mop on the second floor as it needs it's base. Luckily for us we have mostly carpet on the second floor. Customer support is non existent so don't get your hopes up. I have emailed there team a few times and still no response. I have also tried the Reddit Forum and you get a response, but they tell you to email their CSR team and you fall into a never ending cycle of 'NO SUPPORT'. All of my issues have to do with the APP and not about the machine itself... just an FYI. Repair support may be faster. As for the machine and base itself. It's a premium robot vacuum and it is hands down the nicest looking of the bunch. We also got the auto water exchange system and it works like a dream. If you can plumb it in, make the purchase. You won't regret it!

I have been using vacuum robots since 2008 and have seen them evolve from fairly clunky machines that needed a lot of watching over (for falls, getting stuck etc) to far more competent devices. For the last few years I have been using a Cecotech vacuum mop which is a great machine but it did require me to fill water and also clean the dust bin frequently. Just about a week ago I made the happy decision to upgrade to a Narwal Freo X Ultra. This cleaner is a class apart. The hardware and the software are a brilliant evolution from what I could loosely call the previous generation. The machine is flawless in mapping, navigation, obstacle avoidance and returning to base. Moreover, it compresses the dust collected and thereby gives the disposable dust bag a life of nearly 6 weeks. The 4.5 ltr water tank provides the fuel to mop 3000 sq ft. And it auto cleans itself and dries the mop pads as well. Clearly a quantum leap in cleaning tech and perhaps the most outstanding gadget I have ever bought (and that is a big statement given that I am quite a gadget-o-phile). Way to go Narwal!!

Ok, I've had this one for a week. So I'll update in a couple months if things change. But.... This is awesome. I owned a Roomva iRobot for the last two years. The kicker with them was when I needed customer service over a dust bin in the unit, and i was 1 week out of warranty/return for it because I bought it, put it aside until I really needed it, and when I finally instaled it, found it to be the wrong item. They told me to buy a new one of the right one and to bug off otherwise. iRobot's cleaning power was also substandard, mine being a pet vac, that left pet hair all over the corners of the room. So, I've had 2 years experience with a robot vac. The Narwal cleans most excellently. Once in a while a piece of hair will get stuck in the back wheel and come off when it is travelling back and forth, but otherwise, perfect. The robot auto-detects floor type, changing from mopping to not (and raising the mops) when moving to a carpet. Setting room areas and types is very simple. It has settings for tile, hardwood and carpet, as well as general (it figures it out). You can set no-go zones very easily. You can even define a room as a pass-thru to get from one room to another that you are mopping, but the room in middle you don't want dealt with. It detects obstacles so well. One time my son was in its way as it was on it's way to a room to clean and he wasn't going to move. It stopped about 9-12 inches away from him, then took a path around him. The Roomba would always be bumping into walls and furnature (softly, but still) to determine the extent of a room, but he Narwall has built-in optics and can detect obstacles before it hits them. So it doesn't bump the walls and furnature, but gets right up close to vacuum or mop the edges with accuracy. And even here, when it mops at the edges of a wall, it has a mode to move, swivel, move so that the mop brushes get right up the edge and clean very, very well. It also detects if an area is extra dirty, for which it will mop that area/room 2x, 3x even 4x (if this is the fist time for a really dirty area -- say a bathroom or laundry). After it mops so many square feet, or after a room (settable featured) the Narwal will go back and wash the mop heads to avoid cross-contamination of the dirt (very useful if coming from a bathroom, if you know what I mean). When complete, it cleans its mops and dries them. Sound can be set to quiet (takes longer) or strong (quicker, but louder) -- and at any level is not all that loud (compared to the Roomba emptying its dirt bin every 10 minutes with a 99 db vacuum!!). Yes, this is a $1,000 unit, and I had to think a few times before spending that much. But it is worth every penny. My only work is in keeping the dirty water disposed of, and the clean water bin full. (If you set the robot on room mode -- washing mop heads by room -- then it isn't that bad; leave it by area (smaller) and you will need to be present as the water likely will run out in the middle of the total task). So, that's my 1 week estimate. I'll come back in a few months to confirm or deny my initial findings. Right now: I love this thing!!

We’ve been using the Narwal Freo X Ultra for the past 10 months, and it has truly been a game-changer for us. Before this, we had an iRobot, and to be honest, it was a frustrating experience. The docking was unreliable — we had to manually dock it almost every time, and if we forgot, vacuuming during an urgent need was just not possible. But the Narwal Freo X Ultra is a whole different story — it’s like having a little genie at home. It intelligently senses dirt in the room and adjusts its cleaning cycles accordingly. The results are fantastic — our home always looks spotlessly clean, and the vacuuming performance is so effective that it even gives a mopped look. What impresses us the most: • Super quiet: It works so silently that most of the time we don’t even notice it’s running. • Works in total darkness: Unlike the iRobot, this one doesn’t need light to function. • Exceptional mapping: It maps the house perfectly and skillfully avoids obstacles. It has never once banged into furniture or walls. • Smart and independent: Once set up, we never had to bother. It does its job reliably every time. We are extremely happy with the product and have recommended it to many of our friends. Several of them have purchased it and shared the same positive experience. If you’re looking for a reliable, intelligent, and efficient home cleaning robot — look no further. This is it!

I have had experience with robotic vacuum cleaners and mops for years. This attractive and well designed product is the best one I’ve owned and it works perfectly. Narwal will doubtless be sending out OTA updates to make it even better. The thing is, it is really hard for me to find any fault with this product that is an improvement over its predecessor. With it able to work perfectly in fully automatic A.I. Freo Mind mode, it makes use of numerous sensors to detect and correctly react to dirt or spills in the most appropriate manner. If you want to make use of various settings yourself to modify the system, you will find the app provides you with vast control. Point is, the mopping pads are able to adjust pressure on the floor depending upon the surface. A little less downward pressure on your wooden floors versus your tiles. Those pads are kept clean and wet with prompt and effective washing with clean fresh water in the handsomely designed base. Detergent that is child and pet safe is automatically added to the water. When the cleaning job completes they are washed and dried with heated air. The washing tray is easy to remove and clean yourself as you should do every couple of weeks or so. The system is designed for maximizing cleaning performance, with no fiddly easy to fail mechanical washing methods. I also am so very pleased that with this powerful capable vacuum and mop to find out that it is amazingly quiet. A very large dustbin is made more efficient by the compression of the contained contents and disinfected and air drying to prevent any moisture from leading to bacterial growth and smells. The solution is in sync with the ability to handle potentially a longer, dump with a possible 7 weeks needed before tossing the expanding disposal filter bags/cartridges or you can use the included 1 litre more conventional dustbin with a washable filter. I have only used the newer disposal bins thus far and I am very happy to say they work as advertised. If you’re someone who has a few kids and several pets, you may have more frequently emptying and the easiest to empty conventional dust bin may be the way you end up going. Take note though that you are able to buy third parties filters and parts that are very cost effective. The Narwal Freo is a great machine that has been a success around the world, so no shortage of consumables are available for your long term enjoyment of this machine. It is an easy to setup product that you can trust to make your home as clean as possible and even do this while the family sleeps as it is so quiet and doesn’t have a super loud dirt handling solution that is subject to possibly clogging up with potentially damp dirt and dust. On so many levels, this mopping vacuum is a step above. I am very glad that I took the plunge and went with Narwal who have gone above and beyond in designing a super capable and easy to live with device to make your home better. Highly recommended.