NARWAL Freo Z Ultra Robot Vacuum & Mop, 12000Pa Suction, Dual RGB Cameras, AI Avoidance, Adaptive Hot-Water Self Wash, Self-Emptying, Pet Hair, Quiet, Google Home, Alexa, Siri Compatible

I've been using robotic vacuum cleaners since 2020 – from budget Chinese models to the so-called "premium" ones like Dreame. Unfortunately, most of them didn’t even survive a year. Dreame, in particular, was a major disappointment. Narwal Freo Z Ultra – my latest addition. Honestly, it’s on a different level. Build & Navigation: First thing you'll notice is the superior build quality. It feels solid and well-engineered. But what really blew me away is the navigation. My apartment is about 2400 sq ft, and this machine moves through it like it knows the layout better than I do! We have a kid, so the floor’s often scattered with toys – yet, the Narwal navigates with surprising ease. Hair Handling: We are a joint family of 7 people, including 4 women along with my 89-year-old grandmother. Naturally, there's hair fall. One of my biggest pain points with previous vacuums was cleaning hair from the brushes every single day. But this? It’s like magic. The way it handles human hair is just brilliant. Truly hands-free cleaning at last! The brush truly works! This is a USP for Narwal. From low models to higher end ones you will find these brushes and it just works! App & Performance: The app is feature-rich and user-friendly. The vacuum is a bit on the heavier side, but that adds to its stability during cleaning. The base station is wide but has a low height, which is great in terms of space utilization. Cons (or things to be aware of): Height: It’s slightly taller than my old Dreame L10s Ultra. As a result, it now misses cleaning under one of the beds. Not a dealbreaker, but worth mentioning. Electricity Consumption: Not exactly a con, but the dryer runs often to keep mop pads moisture-free. Since I clean in three sessions (3am, 10am, 4pm) due to house size and my experience with robotic vacuums, the dryer is working almost the whole day. I’ll track power consumption with a smart plug and update soon. The Real Challenge – Accessories & Cost: This is where it hurts. Accessories are crazy expensive in India: Floor cleaning liquid (650ml) – ₹1999 Dustbin bags – ₹800 per bag Mop pads – ₹999/pair Auto water exchange kit – ₹15–17k (ideally a pump with some plastic containers?) Honestly, this is not sustainable for the average Indian buyer. My humble suggestion to Narwal: manufacture accessories locally and bring down the price. Current pricing feels like a straight USD-to-INR conversion (x85/90), which doesn’t make sense for a growing market like ours. Customer Support – Yet to Test: With Dreame, customer support was a nightmare (pun intended). I had to tweet their CEO just to get a reply. I hope Narwal does better. If I ever face issues, I’ll update here on how their support fares. Bonus Features: Yes, it even has a microphone – so you can video call your vacuum, lol. Surprisingly, the camera quality is quite good. --- Final Verdict: If you’re tired of unreliable Chinese robot vacuums, Narwal Freo Z Ultra is a solid, dependable choice. It’s ideal for Indian homes – whether you have kids, elders, pets, or long hair all over the place. Just keep an eye on accessory costs. Overall, a very satisfying and premium experience. Hope Narwal steps up support and local pricing soon – then this would be a near-perfect package.

Freo Narwal Z ultra :review after 22days of use Superb vacuum and Mopping pro : 1: Delivery dot on time 2: Get rid of daily house help Now bcoz Mapped my home area within few minutes ,the area missed mapping can be mapped later as well .A :Brooming (vacuum) 12000Pa suctioning power is super even fine dust is suctioned with your ceiling fan is on, it is light to Navigate in dark as well. Dust collection is spot on absolutely NO hair tangle on ZERO tangle floating brush so no mess in hand B: Super streak free mopping ,mop is washed and dried by itself that is Totally smell free ,it has separate buckets of almost 5ltr of fresh water (purple Jar ) and grey water bucket (white jar ) so later u can discard the dirty grey water .C: Super LiDAR navigation can dodge the obstacles in it’s route like small fabric or shoes wires, toys. Works pretty much silently you use at night when sleeping 😃😃. Works on any surface Tiles, wood, carpet. Base station gives Notification on app and with voice as well. You have various options for customization in app too how you want your rooms to be cleaned ,when to be cleaned like vacuum first Mop later or only mop. You Can use Remotely from anywhere .Super AI robot . Cons :Product assembly done manually by us which was fun and easy peasy and You have virtual products help ready in any doubt .

We purchased the Narwal robot vacuum/mop and used it for about 8 months without major issues. After this period, the robot started showing repeated errors on the app, specifically stating that the water tank was empty even when it was completely filled. The robot stopped detecting the water tank altogether. We contacted Narwal customer support via email and were told the unit would be repaired or replaced. As instructed, we sent the robot to their service center in Ghaziabad. What we received in return was extremely disappointing. Instead of a proper replacement, they sent us an older unit of the same model, clearly used and in very poor condition. The replacement robot was dirty, had visible cracks, and looked nothing like a refurbished or quality-checked product. Worse, the replacement does not function properly at all: • Leaves water and dirt residue all over the floor • Does not clean corners properly • Overall cleaning performance is far worse than the original unit We have contacted their support team multiple times via calls and emails and have shared all proof, but there has been no proper resolution. Despite acknowledging the issue earlier, they have neither replaced the unit with a new or equivalent product nor fixed the problem. For a premium-priced robot, this level of after-sales support is unacceptable. The product itself may work initially, but if anything goes wrong, be prepared for a very frustrating experience. I would strongly advise potential buyers to consider the quality of customer service before purchasing.

The Narwal Freo Z Ultra has completely transformed the way I clean my home. From the moment I unboxed it, everything seems to be premium—sleek design, user-friendly app, and excellent build quality. What truly stands out is its mopping and vacuuming combo—flawlessly switching between both modes and leaving floors spotless every single time. The self-cleaning mop and auto-empty dust bin are lifesavers, saving me time and effort. Navigation is smart and precise; it avoids obstacles effortlessly and maps the home with impressive accuracy. The suction power is strong enough to pick up everything from dust to pet hair with no issues at all. Battery life is fantastic, and the voice alerts add a nice touch of interactivity. It even returns to base, cleans its own mops, and gets back to work without needing any help. Highly recommended for anyone looking for a truly hands-free, all-in-one robot cleaner. Worth every rupee!

This product is exceptional and ranks among the best within its price range. Its AI obstacle avoidance system is unparalleled. Overall, I am satisfied with the vacuuming and mopping performance. The base station is also commendable, ensuring minimal maintenance for the mop pads and dust collection. Areas for improvement include edge cleaning, which could be enhanced with the addition of an extendable side brush and mop pad. Furthermore, while the app is not the most user-friendly, it effectively fulfills its purpose. In summary, this is a highly recommended option within this price category. Battery performance will require a long-term assessment, but thus far, it has been satisfactory.

A wonderful product that makes our lives easier. No big fuss during installation, it's extremely eaay. And coming to the performance, it's too good with minimum manual intervention (only water change required). But, X Ultra is even better, particularly for the corner cleaning efficiency, should have bought it if that was a little cheaper.

I purchased this product recently from amazon. The product is truly amazing, app is super easy and feature rich. Coming to the cleaning side - it does 90 percent of the cleaning ( Although in some cases - I can see traces of dirt left behind) Overall happy with the purchase!!

Excellent product , need of every home , must buy, easy to operate and maintain, great value of money