eufy Baby Monitor E20 with 2K Camera, Hybrid Wi-Fi and No Wi-Fi Connection, App and Monitor Control, Ultra-Clear Night View, Pan-Tilt, 4× Zoom, Portable Camera with Built-In Battery, ANR, Smart Alerts

Monitor broke 1 months after use and the seller isn’t helping!!!! I contacted the seller multiple times to sort this out and they’re not helping!!!!!!!

A bit expensive, but it’s good quality as usual

This is my second Eufy baby monitor that we have had in the last 2 years. Our original one (the older model) began to lose connection so I decided I wanted to upgrade to the WiFi model. The picture quality is excellent and the screen size is perfect. To my disappointment, the camera did start to lose connection and would only reconnect if I would go in to my son’s room and power the camera on and off (similar to other reviews), After dealing with this issue for a couple weeks I reached out to their customer service to request a replacement. They were extremely understanding and had a replacement to me the following day and provided a return label for the camera that was disconnecting. The replacement was disconnecting almost immediately so I was obviously very irritated at this point and requested a refund. Their customer service was very responsive and apologetic and was willing to refund me and take back both cameras. Luckily before I returned the camera there was an update that came out to fix bugs and connection issues. Since that update we have not lost connection one time. I contacted customer service again with an update and they were happy that it was now working and want to review the camera that was malfunctioning to find the root of the issue to make quality improvements. I was ready to leave this brand but because of their customer service and their ability to acknowledge the issues and wanting to make improvements, I will remain a Eufy customer for all of my baby monitor needs.

Câmera falha muito e perde conexão com a tela facilmente. Ben chora e a tela não acende e não passa o som do bebe

Amazing customer service, my unit stopped working for some reason it wouldn’t hold charge. I contacted customer service which was AI chat based to begin with. It worked fantastic found my order based on the details. Then switched me to a real person who immediately sent a product replacement for me. I love that this comes with the app as well so if I forget the monitor or it’s dead I can easily log into my phone. It also pairs well with the eufy smart sock and shows all the details in one spot on the app heart rate etc. Great product.