Quality - 100% alive guaranteed! In case of DOA (Dead on Arrival) OR if the plant doesn’t match with the description OR if the plants died within a week, simply send us a massage with a clear picture of the plants. We will either send you a free replacement or issue full refund. - If the plants were in good condition upon arrival but melted after a week, there is a good chance that the aquarium environment is not suitable for the plants. It could be the lighting system, substrate, CO2 level or nutrient content, etc. When that happens, please do not hesitate to contact us. We can help you to spot the problem. - Most plants on the market are grown EMERGED in commercial nurseries. To grow plants emerged are much faster, and easier to ship. However, plants grown in such condition generally require long transition period to adapt in a submerged environment. The chances of the plant getting melted down is relatively high. All plants we sell are grown submerged in an enclosed environment, which means that they are easier to adapt in new environments (assuming you will be keeping them submerged in your aquariums). What you need to keep the plants thrive - Adequate lighting system, the light that usually comes with new tank is not suitable for growing live plants. - Adequate substrate (except for floating plants), substrate particle size should not be more than 1/4” in diameter. A substrate depth of 2-3 inches is recommended for most plants. - CO2 injection can greatly improve plants growth - Fertilization both in substrate and water column - pH should be in the range of 6.5 - 7.5 - Temperature should be in the range of 70-80 degree for most plants
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