Waterpik Sonic-Fusion 2.0 Professional Flossing Electric Toothbrush with Water Flosser Combo In One, White SF-04, Packaging May Vary

I got suckered into a waterpick/brush combo that was reviewed at the top of the review site I visited. It still cost $99 at amazon where the water pik costs almost twice that. The unit I bought seemed kind of cheap when I first got it , but it worked great, for about four months, then it quit altogether. The company that made this item, a .com, was no longer doing business with Amazon. I was pretty much screwed as to any support for it. I ended up throwing it away. I bought a new water pik and I am not disappointed. My last one lasted six years and all it needed was a new hose. Instead of buying a new hose, I bought this other unit and made a costly mistake. The water pump on the water pik is kind of loud but it is way easier to regulate the flow with the dial than the other one with the buttons on the brush. Buy something that will last.

I had one of these and loved it. I even rave about the product to my friends and bought one for Christmas as a gift for one of my best friends. It ended up being a mistake with plenty of consequences. The unit didn’t work, and after several attempts of investigating it once she turned it over to me, I found that the base unit and the toothbrush don’t match IDs, so the highly touted wireless connection didn’t work and would never work since they are tied to the unit’s ID. This careless mistake on the manufacturer’s side meant I was forced to take back the present and return it. I had to then personally repack it and bring it to the post office and pay $66.60 to ship it back. Amazon is only going to reimburse me for half of that, and only weeks from now. Terrible service on both Amazon’s part (I’ve always been able to get returns picked up but they don’t offer it anymore) as well as Waterpik for screwing up in the first place!

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Truely believe the product is a faulty given a large number of reviewers came back here with the same issue with wireless water flossing after a few months of use. I have contacted Amazon to contact seller for warranty services or compensation, if any. Will be back to update here upon their response. Update: 24/01/2023 got a auto-reply from the system that the seller of my unit is no longer Amazon, so I am not able to ask for further support. Will face a dispute under Australian consumer law.

I love the concept of the toothbrush I do wish the water was on a different area because I feel like I’m constantly hitting the water pick while brushing but it cleans teeth amazing. Great accessories great for your gum health good power the handles good.