First, drop all notions that you'll see results on facial hair in 2 weeks as they claim. Could not be further from the truth. In summary, I not only feel scammed, but the product has some design flaws and issues that prevent it from even functioning well. For context, I was born male and I have very light skin and very dark brown hairs that are relatively coarse. After about a month of use as directed (frequency, settings, cleaning, shaving, etc.), I have the following observations on results: - My facial and neck hair is completely unchanged. Due to the darker parts of my "shadow" from existing hair below the surface, it also frequently reduces output power on the areas I need most because of the skin sensor. More on that later. - Body hair in the torso area (chest, stomach, armpits) is only mildly reduced, perhaps 10-20%. - Pubic area is completely unchanged, 0% reduction in hair or density. - Leg hair is about 70% reduced, resulting in less and finer hairs. Perhaps because this hair is the most fine on my body? This is the only area that I feel it worked appropriately for, but this result still took a full month. Well beyond their claims. Unfortunately, legs are not what I really got the device for and was more of a curiosity. As for the device itself, - The skin sensor only works on areas that don't have shadows due to under-surface hair. For areas like legs, it thus reacts appropriately most of the time. For denser parts of the face, it reduces power so much that it doesn't seem to be effective, though it hasn't been effective even on the lighter parts of my facial hair and neck. - The skin sensor also just bugs out a lot, indicating red. I have to re-seat the device on the skin to get it to read appropriately. - Almost every time I use it, the skin sensor stops working completely at least once. The device is still powered etc., but using it is impossible because the sensor doesn't confirm contact at all (not even the red lights). I have to power it off for about an hour to be able to use it again, which is more than a little inconvenient. - The contact cooling feature is insufficient when used on the High setting. You can only use it continuously for about 3 minutes, then the glass window gets so hot that it's uncomfortable. On Normal mode, the glass window stays somewhat cool. - While the contact cooling is nice when it's working, the area surrounding it (even the part that still touches skin!) gets EXTREMELY hot, and quite quickly. Because of the shape of the device, this is also sort of where you'd want to hold it by on the sides, but you will absolutely burn yourself if you do so. It is THAT HOT. - The interior elements within the lamp started getting cloudy after the first use, and this has only accelerated with use. The manual mentions moisture and misting of the internal elements as normal, but that's not what this is. It's like the lenses are actually degrading. I'm unsure if this impacts function. In summary, it sort of worked on my leg hair, but fails all hair reduction claims otherwise for an ideal skin/hair combo, is poorly designed for folks born male (despite claiming otherwise), poorly designed functionally (e.g. insufficient cooling and hot external surfaces), and I feel scammed. I would really appreciate a refund for this terrible product and deceptive marketing. EDIT: Attached photo of cloudy lens issue
