Service Agreements for SMB Consultants - Revised Edition: A Quick-Start Guide to Managed Services

Bought this after reading MSP in a month. With no other local msp's to chat with, or learn from I had to figure out the whole process on my own. Both this book and msp in a month really helped me figure out to structure and arrange things. Another win from buying these books is that you get downloadable content that really helps. Spreadsheets and templates. These books are money well spent.

Even if you have been in business for year, please get this book and then the course by Karl. I think of this as my go to resource and I should have thought of that book. Excellent, and good reminders.

I knew ZERO about this part of the business, and this gave me a great deal of understanding how to start, as well as some templates to use in the beginning. Great place to start for those who were like me.

If you are, or in the process of starting, an MSP Business. This book is a MUST. Karl puts it in simple to use, and easy to understand language that any beginner can pick up and get out of it exactly what it's intended for.

This might be a good book but I wouldn't know yet because the promised-to-be-available downloadable content hasn't arrived. Not only has it not arrived, I've never been contacted, thus far, after registering the book on the publisher's website 5 weeks ago. On the website there's no phone number and no email address, just a contact form which is not monitored, for all I know. Without the promised downloadable content, the book is worth a lot less than the $40 price but it's too late to return for a refund. Be cautious if thinking about buying anything from this series of books - it might be worth more buying something else instead.