Hotel Chocolat - The Velvetiser System - in-Home Hot & Cold Drinking Chocolate Machine - Barista-Grade Drinking Chocolate Maker - Pewter Edition - Ideal for Gifts

The Hotel Chocolat Hot & Cold Drinking System has completely transformed the way I enjoy chocolate drinks at home. Whether I’m in the mood for a rich, indulgent hot chocolate or a smooth, refreshing iced version, this machine delivers perfection every single time. The chocolate melts beautifully, creating a velvety, café-quality drink that tastes luxurious and authentic—not overly sweet, not artificial, just pure chocolate goodness. I love how quick and easy it is to use, and the sleek design looks gorgeous on the counter. What truly sets it apart is the versatility. One machine gives you cozy winter-worthy hot drinks and refreshing cold treats for warmer days. Every flavor I’ve tried so far—from classic cocoa to vanilla-white—has been exceptional. If you’re a chocolate lover or just want to elevate your at-home drinks, this is absolutely worth it. Five stars without hesitation

I absolutely love mine. I have been wanting 1 for years since I have a bit of a hot cocoa addiction lol. It works amazingly well and cleans easily. I'm really picky about hot chocolate and this makes it perfect with just the right amount of froth. It's also gorgeous enough to leave on my counter.

I LOVE the Velvetiser! It works as described and makes a single serving of cold or hot chocolate milk. If temperature is a concern for hot chocolate, transfer immediately into a insulated mug like a Yeti. I don't like scalded milk and the Velvetiser warms the milk to the perfect temperature. The included ceramic and glass pods for drinking are useless and I tossed them in the trash. The regular chocolate samples are OK, but the flavored samples taste artificial and they are too expensive. I immediately switched to using semi-sweet chocolate chips pulverized in a food processor. I tried hot cocoa powders, but they have a tendency to leave a gritty residue at the bottom of your drink. If you want to make a truly decadent drink, substitute whole milk for a bit of half and half or heavy cream. I hate kitchen appliances that are one-trick ponies, but this is a pretty cool product. I'm a bit of a chocolate milk junkie, so I will put the Velvetiser to regular use.

Kids love making gourmet hot chocolate in this easy to use machine. You can use their brand of coa coa or your own packets from your local grocery store. Clean up is a breeze.

Great hot (and cold) chocolate and easy to use. However, the non-stick coating inside has very easily worn away and now chocolate sticks to the inside of the carafe. It's become near impossible to clean it now.

I have only used this for hot chocolate but I love it much better than the original velvetisser because it actually makes the chocolate hotter. It’s a breeze to clean and it just looks nice. It makes the chocolate nice and creamy. The on and off switch is easy to use and it is very quiet. It makes the perfect size cup. It may be a little costly but for me the taste and ease make it worth the price.

Worked great first time. Chocolate wasn’t steaming hot and didn’t have to wait too long to drink. Smooth and creamy taste and easy to clean afterwards. The stirrer inside holds to the bottom with a magnet so it was easy to remove and clean and the inside surface was accessible to wipe down. Might be a little over priced for what it does and haven’t figured out if I always need to purchase the chocolate packets from them because they’re also pricey but really good tasting.

We love this company and this product! Discovered in London and will continue to buy for those chilly nights!

La máquina es excelente y hace un chocolate caliente y frío exquisito. Los sobres que venían estaban ya algo viejos y estaban duros por los que hubo que picarlos con cuchillo para que funcionaran.

Bought this in deepest darkest second lockdown or something along these lines. It had been a while since I had bought a hot chocolate from the Hotel Chocolate bricks and mortar shop (close to the office), and my thinking up to that point had been, no way am I spending around £100 on a dedicated hot chocolate kettle when a pan and whisk will almost do the same job. But then I gave in and yeah it does a way better job than pan and whisk. Easy to clean (so long as you do it pretty soon after), smooth texture, perfect temperature, fast results. The only problem is that if you are wanting to make hot chocolate for .. lets say 3 people you have to do it one serving at a time, and that means the first person will either have no hot chocolate or almost completely cool chocolate by the time the last person is able to drink theirs. The instructions say that you can use whatever milk you want or even spring water. So you can use almond milk with the hazelnut sachet if you want something a bit nuts, or you can use bottled water and 70% cocoa if despite buying this gadget you are adverse to feeling joy. There is also a min and max fill line. I assume the min fill line is for if you want the rest of the drink to be coffee, that's how I used it but I don't recall it being said in instructions. Ultimately this gadget didn't get used twice then tidied into a cupboard and mostly forgotten about like certain other kitchen gadgets. I have actually used it almost as much as the toaster since I got it, but I don't buy that much bread. I do still kind of feel like it is an expensive single use gadget, but it is a treat and remains a treat.

I love this thing. I literally use it for Matcha hot chocolate, even turning powdered milk into liquid milk and I know I can use it for many more things. I can see myself using it for protein shakes for tea. Basically any powdered drink I want.

I've had this for six months so time to review. I bought the machine while shielding & alone as a "cheer up" gift to myself. I thought perhaps the novelty might wear off but this amazing hot chocolate maker is still used daily and has become as essential as my coffee machine or kettle! Firstly the price, some have commented that £100 is too much for a hot chocolate maker, however this is less than a quarter of the price I paid for my coffee maker. For the price you get an amazingly well engineered machine (as you'd expect from Dualit who make the machine for Hotel Chocolat), plus two designer chocolate cups. Using the maker is really simple, add milk (incl almond or oat alternatives to dairy), add in a sachet of Hotel Chocolat (or required amount from their larger packs), then just press the button. In 2.5 mins the machine has heated the chocolate to the optimum temperature and whipped the chocolate into a unique light velvet texture. Some have commented that the machine doesn't make scalding hot chocolate, however that is the point, scalding hot milk destroys much of the subtle flavours a quality hot chocolate should have. If you need to have the drink so hot then there's no point in buying anything other than bargain supermarket chocolate as you are destroying the flavour. You can warm the cups (the instructions suggest this), although you can use hot water, I just put one empty cup in the microwave for 20 seconds while the Velvetiser is doing its magic. Onto the cups, I have arthritis so expected not to use a cup with no handle. However these cups, designed around the shape of a cocoa bean, have ridges around which make holding the cups really easy. Also they look amazing, are just the right size, and add to the special experience you feel when using the Velvetiser. After 2.5 mins the machine stops whirring and the light goes out and it's ready for pouring! I thought I'd miss that there's no beep to signal it being ready, that's about the only thing I'd want to add to the machine, but to be honest you are hovering by the machine waiting for your hot chocolat so it's not a problem. Pouring out is simple, the chunky handle and a small spout indentationon both sides mean is just as easy whether you are left or right handed. Before I discuss taste, cleaning is easy, the stirrer is a patented magnetic device which clips in and out and easy to rinse. Although you can't immerse the machine in water, you just need to rinse out the inside with warm water, maybe a drop of washing up liquid, then wipe dry. The exterior (copper was my choice) just needs a wipe to look as good as new. Now to tasting!! If you've had a Hotel Chocolat hot chocolate before, you'll know what to expect, if not you are treating yourself to the best hot chocolate you can buy There are many flavours and versions, standard hot chocolate comes in 50% (milky), 72%, 85% or 100% (really extreme chocolate taste!) Also a mint Chocolate, Chilli (surprisingly good even for me who doesn't like heat/spice), White chocolate with vanilla, Hazelnut, Salted Caramel. New this year are coffee lattes, plus Hotel Chocolat have seasonal specials, such as the amazing Clementine & Salted Caramel (which needs to be permanent!) You no longer get a pack of hot chocolate sachets with the machine. I recommend with the you buy a box of their assorted flavours (10 sachets in a box), as some flavours that you might not expect to like become your favourite! Being Hotel Chocolat, all of their products do not contain artificial flavour or colours, and they are a true ethical company. Some are Vegan as well as vegetarian (but like their Vegan Friendly chocolates you'd never know, which is the biggest complement you can pay!) Phew sorry it took a long review, but this machine, after six months, is still used daily and I absolutely love it. The Velvetiser is a premium product but well worth its price, looking as good as new despite repeated use. Likee the chocolate sachets & tubs, it is worth paying a little extra for the very best hot chocolate experience. (And farmers are paid a decent price) The number of five star reviews confirm this. If you love Hot Chocolate, definitely treat yourself to the very best, you deserve it!!

Thrilled about the elegant jug (copper a good choice), and it works quietly and effectively in producing silky hot choc...yummy. Its easy to clean and has gained a permanent position on my bench. Previous review flagged Aus incompatibility - its not a big deal. From the UK the electrical compliance is fine.. just buy an adapter to fit our powerpoints. Inexpense and safe. Another reviewer advised that we cant buy the Hotel Chocolate chocolate, and reading the instructions the manufacturer tells us to only use their porduct. But the mechanisn is very simple, and any locally available product works perfectly. You can get creative and make your own...I tried a popular chocolate orange from the supermarket and pulsed it in a food processor for a couple of seconds. Ta daaa! However if Amazon decides to stock the boxes of sachets, can we have the Black Forest - heavenly.