ProCom QNSD250RT Vent Free Dual Fuel Stove, Freestanding Fireplace and Indoor Space Heater, Use with Natural Gas or Liquid Propane, Remote Control, Heats up to 1,100 Square Feet, 25,000 BTU

I just love, love, love these gas logs and look what we did with it. Picture doesn't do it justice. It comes with feet/legs but we didn't in stall them...instead we sat it on these landscape stones, wooden case above it, gave it a cozy feel and look. Definitely get then Remote control so worth it. Heats up our 2000 foot downstairs. This is our first ProCom yet our 2nd set of gas logs and we love it. Quick hot heat with beautiful flames, different settings. Easy to install, use as it comes or create your own look. Light weight and op doesn't get all that hot. Love how open the viewing space is for the flames and that it is behind closed doors.

I want to like this heater, my second Procom ventless w/remote. BUT...I have called the Procom tech line a dozen or so times, I have left numerous detailed phone messages, I have emailed them 4 times, again with detailed messages. NO RESPONSE IN 3 MONTHS!! The issue is temperature control. About 2-3 times a week this heater either will not come on or, DANGEROUSLY, WILL NOT SHUT OFF! I have reset it over & over, checked & rechecked the batteries, in control & remote. I have tried the remote in several locations and distances, wall mounted and horizontal. It safety issue is just RANDOM and down right DANGEROUS. We now shut it off before bedtime because twice it was throwing heat, in the middle of the night, with the remote set at 70 and the room at 87 DEGREES! Other times it will be 63-65 degrees room temperature, with the remote set at 72! I understand that there is a 2 degree 'swing' in set temperature, on or off but this is a PROBLEM/FLAW. in the product. The last Procom heater I had (new - 2004) also had an issue from new. Back then I could cal,l Procom and get someone on the phone (but they just 'threw parts at it', new control box, remote, igniter, etc but they never figured out the real problem). I finally found a small wire pinched inside the back panel, obviously done when built. I corrected that and it worked fine until late 2021 when the third control box went out and parts were then obsolete. But at least until that point the heater was reliable and SAFE! This ProCom QNSD250RT SCARES ME and I hope if something happens as a result on this malfunctioning heater, they are still in business when we sue them for lack of post sale service and warranty support.

I just started using this stove which is really nice it looks like a fireplace and it heats up really well in about 20 the house is warm enough to turn it off I haven’t quit figured out haw to make the flame go down to conserve energy but that ok I’ll just turn it off when it’s warm enough I also have a heater in the bathroom I set on low when I just want a little heat but I think I’m going to love it this year if it does get really cold my house is bout 1300 sq ft it also had a remote control for easy on and off

This Fireplace is REALLY plug and play. Very easy to install! Just make sure you install a new Supply Line and the seal Tape on you fittings to properly seal your connections. This unit on it's #1(lowest setting) keeps my Downstairs very comfy for my Family. Including 3 young Grandsons. The Control Panel has a Door so the Little ones do not bother the Controls. I ordered this as my Old Gas Fireplace Control Valve had seized closed and would not ignite any longer. I ordered it and arrived the very next day. Took a little over an Hour to install due to having to get a Gas Line adapter that I did not need with the Old Unit. Quick trip to Home Depot and BOOM! Back to having it warm in my Downstairs again. Lucky for my Family and I that I installed it on Friday and the Snow/Ice Storm hit on Saturday of last Month. YES! I HIGHLY RECOMMEND THIS VERY NICE FIREPLACE. AND YES! I WILL PURCHASE AGAIN IF NEEDED. At the Price Point from the Manufacturer, it is really impossible to beat. YOU WILL NOT BE DISAPPOINTED!!!!

We have had this fireplace for 2 years. Worked perfectly for 6 months. We have had to replace several parts since then and seem to always be trouble shooting. It is okay for the price but would probably just spend a little more on something more reliable.

Love this heater heats my house up perfectly fine works flawlessly for the space I have it in.

This unit is very nice and works well. We've had it just over a month and it has worked perfectly. We have the remote control version and the only thing that was surprising is it needs to be plugged in to operate. There is a battery backup system if the electricity goes off so I suppose you could use that instead of plugging it in. That's probably not too big of a deal since gas logs that go in a fireplace that use a remote only use batteries to operate. Anyway it looks nice and works well. My living room is 32 x 15 with the kitchen open into the living room and this heater has had no problems keeping the area warm.

On Off Remote slider switch arrived broken and unusable. Could not get remote to work at all. Missing proprietary cap that covers propane connection. Totally unusable item that I wasted hours on and reportedly will be charged a 20% restocking fee. Supposedly made or “assembled” in Kentucky. Very disappointing.