💡 Elevate Your Water Quality with Precision Control!
The ViquaBA-ICE-CM Replacement Ultraviolet Water System Controller is a genuine VIQUA part designed to optimize the performance of your VIQUA VH410M system. It efficiently converts voltage and amperage from your home to the levels required by your UV lamp, ensuring safe and effective water purification.
M**E
Won’t work with some Viqua ultraviolet systems, even those it’s advertised to be compatible with
The manufacturer has (unbeknownst to me prior to this incident and not documented anywhere) changed the design of the lamp holders on its ballast units. They provide an adapter, but these adapters do not actually fit some older units. Several hours of frustration and a lengthy phone call to customer service later, I learned I’ll have to replace my entire system, to the tune of nearly $2000. Not well please. If you have a system that’s older than a very few years, call customer service before purchasing to be sure it will fit. I had to send the part back, and wasted a couple of weeks as the result. Customer service gets five stars for their efforts to help me and product knowledge, but the manufacturer should be drawn and quartered for their planned obsolescence tactics and failure to disclose design changes when selling the replacement ballasts. It now appears that this is an issue with all replacement ballasts on many different, older systems.
Trustpilot
3 days ago
2 weeks ago