MasterBuilt 20077515 Front Controller Electric Smoker with Window and RF Controller, 30-Inch

The only good thing I can say about this order is the time it took to arrive to me from the US! ETA was May 7th. It arrived on April 24th.I was so excited to replace my Bradley Smoker with this one. HOWEVER, my first disappointment after opening the box was to discover that it had a US 3-pin plug. THIS should have been a clue to me. I contacted Amazon they assured me that buying a (travel) adapter would solve this problem. So, I did so from their site.I assembled it and went to pre-season the smoker as suggested in the instruction manual. I plugged the appliance in and it beeped twice and THAT WAS IT!!! It did ABSOLUTELY NOTHING ELSE!!! It wouldn't even power on!! I called the manufacturer in the US and was on hold for 30 minutes before I hung up! I contacted Amazon and was told the only thing for me to do now was to return it to their facilities in the US!! And, while I was promised I would be reimbursed for the cost, it was more than £150 to ship the thing.And, while packing away the smoker I read the back panel.. It clearly says 120v!! A Google search says: "If you have a single voltage device that accepts only 120V, then it will not operate in the UK without a converter or transformer." Pity is... I have one!!(After cooling myself down I contacted Amazon again regarding this issue. And, they will ensure this doesn't happen to any other UK customer.). As for the unit itself, I really like the build quality. If the manufacturer says that it will work with a transformer, then I may purchase another one and come back and edit this review.