Aquasure Harmony Series 32,000 Grains Whole House Water Softener with High Performance Automatic Digital Metered Control Head | Reduces Hardness and Improves Water Quality | for 1-2 bathrooms

I've been in water treatment for 15 years. Six years of that has been spent in industrial water treatment with RO systems up to 1600gpm, pretreatment by softeners the size of pick up trucks. Various chemical injections and multimedia filtration. Primarily in the oil, gas and power plant industries. This system is very small in comparison but the science and process is the same. My house hold water treatment system is as follows: city water (surface water)-meltblown cartridge-carbon block-carbon block- softener (Aquasure 32000 grain)- drinking water RO. Please let me elaborate on a few things to make sure you are setup for success. Install a chlorine removal system prior to the softener. This will extend the life of your resin. Any whole house carbon filter will be sufficient. Stay below 2ppm chlorine. Install a sediment catching filter (string wound or melt blown). This will likely help with differental pressure on softener between regenerations and increase overall water quality. Perform hardness test prior to purchase for proper sizing. Sizing a the softener too small for your use increasing regeneration frequency. Which will shorten the lifespan of the resin. However, the softener will still produce soft water throughout its lifespan. This is a 32000 grain softener. It has the potential to remove 32000 grains of hardness causing minerals (calcium, magnesium). My feed water is 5grains per gallon prior to my softener. If I am to utilize 90% of this resin capacity prior to a regen, I would be able to soften 5760 gallons of water before I should Regen. 10% is reserved to prevent hard water/resin exhaustion and to allow time for time/metered based regen to kick in at 2am. This leads me to probably the second most important thing to consider. The control head is programmed to regen at 1000 gallons. This is extremely conservative and likely based on a feed hardness around 25-30 gpg. The more you regen, the shorter lifespan of the resin. This could mean shorter lifespan of the softener if you do not have the resources to cost effectively replace the resin. Please, whether you have to send off a sample of your water to a lab or buy a cheap test kit, know your feed water hardness. I changed mine to 5760 gallons before a regen is triggered. I am going to regen 6 times less than programmed setpoint. Using less salt and increasing the lifespan span of my resin. Loading less salt. Buying less salt. Win win win. We have a family of four in my home. After reviewing our summer water usage, of 7.5-10 thousand gallons. You can see I am going to regen my resin 1.7 times month while supervising my softener differential pressure. At stock setpoint, I would regen 10 times at max usage. Big difference. Purchasing a test kit is best as this will allow you to monitor your feed hardness by season. Sometimes, water companies will change feed sources or change their treatment regimen or chemicals. Changing your water profile. There are many variables to consider. Onto this softener. It's a fleck style head with somewhat fleck style controls. Quality is decent for a residential unit. The digital controls are convoluted and will require frequent reference to the user manual. However, the overall set up and operation is relatively simple. Upon install, I had 0 problems. No leaks and a successful Regen. After a 10 minute flush, I had 1 ppm hardness at my faucet. Down from 85.5ppm (5 grains per gallon) before softener. Plan to provide shelter for this softener as it should not be installed exposed to sun and rain. Keep in mind that if you install it indoors, which I considered, and there is a catastrophic failure causing a leak, you will flood your home if draining for such an event isn't considered. I will update this review with relevant pros and cons after more usage. Overall, this system gets the job done. Update 10/18/23- My feed water hardness changed to 8gpg. Leading to hard water before regeneration. After adjusting my gallonage setpoint, I will be fine. Best practice is to leave it this way for the near future and reassess. We have gone through drought conditions, temperature changes and then a high amount of rain. This can have affects on the surface water source and the treatment plant operations. The only issues I have with this softener so far are: -lost totalizer (counted) gallons if I enter the menu. This needs to be fixed by the manufacturer. -lost totalizer gallons during a power outage. This will lead to hard water as the count resets. This needs to be fixed by the manufacturer. -clock isn't accurate. I had to abandon time/throughput based regeneration and move to throughpit (meter gallons) only. This needs to be fixed by the manufacturer. If you are experiencing hard water issues before regeneration occurs, check your feed water hardness, meter regen setpoint and ensure your brine tank is running empty during regeneration step brine draw. Update 12/1/2024- I have been using this softener now for well over a year. Overall, I am satisfied with the product for the price. I always have soft water and I am continuing to check my feed water hardness periodically. As long as the control head continues to function correctly, I suspect I will get many years out of this softener and it's resin. Likely well beyond five years. Yesterday's feed water test (first in several months) was 7 grains per gallon. 32000 grains/7 grains=4,571 gallons. 4,571X.90=4,113 gallons for my metered regeneration setpoint. We do not want to utilize 100% of the capacity. So 90% is the desired number. Yesterday, I had soft water directly up until regeneration. Indicating the softener is performing as intended. For this softener, I recommend meter regeneration setting (throughput) only. The time based or meter/time based is not efficient or reliable. Until I have an issue with this softener, this will be my last update.

I installed this water softener 3 months ago. It was easy to install and it works extremely well. I am pleased. It's auto regeneration saves both water and salt.

It is working good. A little tricky on the setup since it is so different than my old one. Also it leaked at the connection the first couple times. Probably due to the O rings. Fortunately they included spare ones which worked fine. On one page of the instructions it says to use Rock salt. On another page it says to use pellets.

Couldn't be happier with the Aquasure Harmony softner. Was an easy diy, instructions were easy to understand and came with a free filter. About $100 in plumbing fittings as we decided on shark bite. Within a day we went from very hard to soft water. Highly recommend

I installed the 32,000 Grains AquaSure water softener almost two months ago. It replaced a 22 year old Big Boss water softener that finally quit. After much research on saltless and salt softeners, I decided to go with AquaSure. I already had a softener installed, so the set up was easy! The old softener had 3/4" lines, I bought 20" stainless steel water softener hoses from Lowe's that were 3/4" one end, 1" on the other. One hose was too short, so I purchased a 3/4" x 6" brass nipple to extend the length. The installation manual was well written, very detailed and easy to understand. The only missing detail was to place the white cap BACK on the internal tube. After four days, the gallon counter was still not counting down. I called AquaSure, Diane had me send several photo's of the set up, the hoses and internal plumbing to the house etc. at 4:30 PM on a Friday,. Their Tech support called me back within an hour and walked me through the fact that there was one shut off valve in the house plumbing that I had left open. Essentially, the water was mixing together. She had me shut off the valve, flush the toilet and PERFECT! The toilet flush reduced the count from 1,000 gallons to 997 gallons. Their tech support was excellent! As for functionality? It runs perfectly, backwashes at 2:00 AM, uses SO much less salt and my hair is like silk. I love the digital screen and being able to see how much water I am using per chore just out of curiosity. Water test strips are before installation & after one week of usage. I am wondering how long it has been since my Water Boss really was not working well. I am very pleased with my educated decision.

Excellent working softener! Water is fantastic! Soap and shampoo lather up great.

I installed the 32000 grain water softener on my own. I have never done this before. My install was a replacement of a larger unit and brine container. It is so easy to do. Do not be afraid to do it. Since the new tank was shorter I had to build a wooden base with several pieces of wood screwed together so the water source would connect to my current on \ off valve. It saved me hundreds of dollars and time as I did not need to cut copper pipe, decide thin or thick wall Pipe referred to as L or M Pipe, I returned all the SharkBite MAX Elbows and braided hoses saving hours of time to install the Unit. The other key is Aquasure was always there to answer questions from a pre sale, after sale before install and as they have what I consider extended tech support hours.