Epson® Workforce® Pro WF-4820 Wireless Color Inkjet All-In-One Printer, Black, Large

I bought this because I fell prey to the HP instant ink scam and could not for the life of me get out of it. Screw it I thought, I will buy a new printer. Received it today, set it up by myself in minutes, The instructions on the printer itself were excellent. I see a future with so much less cussing going on in my office due to a stupid Printer, I think I might be in love.

I purchased this to replace my older model one that stopped working due to my mistake. This one was a very nice upgrade, as it has two paper trays, can use paper much larger paper if needed, can print/copy two sided which was a very important factor affecting my decision to purchase this model, and I can print using blue tooth from my computer or my phone and from the phone is another important factor affecting my decision to purchase. It was extremely easy to set up. I went to Epson's website to download the latest software to my laptop computer and to print to .pdf the manual and instruction booklet. It prints, copies and scans fast for my home office use. Things can be printed in the faster draft mode or in a better quality print which is a little slower, but not too much slower. Draft uses less ink. The ink cartridges are less expensive then the ones for my older workforce. I recommend this model for personal and home office use.

I have never posted a seriously negative review of a product in the past as I try to work with the manufacture to fix their product problems and keep the customer happy. However, after prolonged attempts at resolution with this products issue I have to post something to show my frustration. The company has horrible customer service and does not support its flawed product, so I need to warn other potential customers to avoid my expensive mistake and seek a different manufacturer to purchase your printer and your ink.I bought this printer in December of 2021. It initially worked fine. I left on a vacation in July and returned in August to a long list of items to complete with close deadlines. Many required me to use my printer. Unfortunately, when I turned on my computer, I chose to update the software for the computer and for the printer (automatic requests that I clicked yes on – bad mistake). Once the printer software was updated it rejected the ink in my printer (which has worked previously and was Espon brand). Given very tight deadlines I called all over town and found some new Epson ink 20 miles away. I bought it and returned. The printer rejected the new yellow ink. I called customer service asking for help rolling back my printer software so I could finish my job and was dismissed. Now with a few hours deadline, I had to go buy a NEW printer and new ink (clearly NOT Epson brand), return, install and print.The deadline met, I recontacted Epson and asked them to take my printer back or replace the software as it was useless. I could not even print with black only ink when it rejected the yellow cartridge. They simply ignored me but asked for receipts, etc. to prove I bought new Epson Ink. That required more of my time to scan (with my new printer mind you), fill out forms, and submit. Weeks later they sent me a single new yellow ink cartridge. By then I was traveling again. I returned a month later, the ink was in my mail. I installed it – It does not work so now 6 weeks after the original problem I still cannot use my printer. I suspect to get any help I will need to go through all the same paperwork and hassle and will have no resolution of the software issue, which is the real problem, not the ink.Bottom line – this is a deeply flawed device with very touchy software glitches. The company is so paranoid to protect their ink business that they had made their device(s) unusable. I now see they were sued and they settled that lawsuit a few years ago. What they have not done is fix the problem nor do they want to help customers who have problems.I strongly recommend you not buy this device and seek a different manufacturer (probably none of their devices after reading the lawsuit information and noting they have not agreed to resolve the problem).

I still have this in my press arsenal. I create merchandise and use this printer for printing transfers. I highly recommend this unit and would not trade mine soon. Its great quality, fast printing, accommodates various paper types, operates quietly, and is to use. I particularly appreciate USB feature, which I utilize frequently, the colors are sharp!

I found this printer surprisingly hard to install. First, I used the software on the DVD that came with the system. That caused my computer to crash and reboot! After it rebooted, I downloaded the (presumably newer) combo installer from the Epson web site. That ran, but when it came time to connect the printer to the wifi network, I found that there is no way in the Epson network configuration wizard to use a comma in the wifi password. There is a period and many other symbols, but I didn't see a comma. But our system admin used a comma in our wifi password, so I couldn't connect the printer to the wireless network. I had to dig up a LAN cable and plug the printer into a network switch, restart the installation and configure the printer for a LAN connection. That seemed to work, at least according to the installer, but when I tried to print a test page there was a print connection failure. After running the "Epson Printer Connection Checker", it found a printer port error and tried to fix it, but was unable to. So, I removed the printer entirely from the computer using Windows device management and had Windows try to detect the printer. That finally worked, although now the Fax device is missing. But at least now I can print, and the print quality looks good. But I'm still frustrated by the inability to connect to the wifi.

So far this has been a great printer. I have owned 3 Epson printers before this so I have been very happy with these printers. The previous printers have all worked, lasted a long time and the last one is still working. I've had this newest Epson 4820 set up for a week now so I'm hoping it last as long as the others. First thing when setting this priner up is "DO NOT UPDATE THE FIRMWARE". Unless you plan on spending a fortune buying Epson cartridges and don't plan on using the much cheaper remanufactured ink. You can check my review to see what ink I used.