SAMSUNG RF29BB860012 RF29BB860012AA French Door Smart Refrigerator, X Large, White Glass

The media could not be loaded. The most beautiful fridge ever!!! Works wonderfully too. Huge with tons of useable space! We love it!!

This Samsung bespoke refrigerator is very nice and has many 'cool' features. We like it. However (and this is huge however). It does not come with the door fronts panels and you have to purchase them separately. Turns out they are very hard to find (I was not able to find those I wanted in Amazon today 9/2/2022) and had to order from Best Buy (with a 6 to 9 week waiting period). Without the decorative front panels the fridge is boarder line ugly. Once the panels arrived Samsung only included two lock in pins/clips for each panel when their directions and the each panel shows the need for three or more of them. Also, to change the door panels you need to purchase a glass vacumm clamp separately. Samsung does not include even on free clamp which is required to use the fridge correctly. The panels for this fridge cost about $400 which seems excessive when you are purchasing a $2400.00 fridge. The least Samsung could do is provide a starter kit so a family can use and be proud of the fridge. The first picture is what we got. The second picture is what we thought we ordered. Amazon does clearly state that the fridge is "panel ready" so the misunderstanding was ours. However, it is somewhat shady to show a picture of a complete product when the product is not delivered or sold that way. No one expects the front of the refrigerator to be missing when they purchase it.

Samsung sent a technician to repair a leak in my refrigerator. He took 40 minutes and replaced a condenser fan which can be ordered online for less than $100. They charged me $500, a sum I allowed them to hold until the problem was diagnosed and repaired. I have never received an invoice or accounting for the cost of labor or parts. Repeated calls only got me passed around from department to department with failed promises to escalate and remedy the complaint. I spent hours upon hours on the phone talking to over a dozen individuals without any proper response or explanation. I feel I was mislead and deceived when scheduling the repair and offered no satisfactory explanation after the work was completed. I emailed the CEO's office and received the same run around. No one seems to know anything or have the authority to do anything. WARNING: If something goes wrong with your product after warranty, do NOT contact Samsung and fall into this pit of lack of customer care and absence of good business practices. I will not purchase another Samsung product ever. I will be replacing my phone and other household appliances with products from companies that treat their customers with respect and care. Samsung is NOT on that list based on my experience. BEWARE!!